Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How FedEx Built Overnight Delivery From Scratch
In 1973, FedEx launched with 14 small planes and delivered only 6 packages on its first night. Lucas and Luna trace the operational decisions that turned a seemingly impossible idea—overnight delivery across the US—into a logistics empire. They break down the hub-and-spoke model, the Memphis hub's strategic location, the real-time tracking system that predated the internet, and the cultural obsession with the 'purple promise.' Specific numbers include the 6-package first night, the 90-million-dollar gamble on the Memphis superhub, and the 1980s bar-code scanning rollout that…
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