Latest / Becker’s Healthcare Digital Health + Health IT / Crystal Broj, Chief Digital Transformation Officer and Executive Director, Medical University of South Carolina

Transcript

Crystal Broj, Chief Digital Transformation Officer and Executive Director, Medical University of South Carolina · Becker’s Healthcare Digital Health + Health IT

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  Philips is a health tech leader focused on
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  innovation that improves the health and well-being of
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  people. Our health care technology and informatics solutions
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  help care teams diagnose, treat, and manage more
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  patients with greater precision, speed, and confidence across
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  the care journey. With Philips, clinicians are empowered
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  with streamlined insights in the moments that matter
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  for every patient. Better care for more people.
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  Philips.
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  This is Gracelyn Keller with the Becker's Healthcare
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  Podcast, and we are live at the 9th
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  annual health IT digital health and RCM conference.
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  I'm thrilled this morning to be joined by
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  Krystal Breuwie who is the chief digital transformation
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  officer at musc.
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  So, Krystal, thanks so much for joining me
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  this morning. Would love to get us started
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  by having you share a little bit about
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  yourself and your background and your role at
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  your organization. Sure, Grace. Thanks for having me.
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  I'm excited to be here at this great
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  conference.
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  I am the chief digital transformation officer,
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  in Charleston,
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  for our statewide health system.
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  We,
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  started that role about 2 years ago.
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  Started with a department of 1 and now
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  expanded to department of 8. My background is
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  in IT programming and then moving up through
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  the ranks to do business analysis and then
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  eventually managerial type things.
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  Wonderful. Well, thanks for taking the time to
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  be here. I'd love to start our conversation
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  today with AI. So adoption of AI is
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  exploding in health care. And in your view,
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  what is the most significant or promising application
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  of this technology right now, and how is
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  that informing your organization's innovation strategy?
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  I think there's a bunch of places where
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  AI plays everywhere from robotic process automation to
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  some of the new natural language processing,
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  that's getting better and better all the time.
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  But I think helping us with clinical documentation
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  is probably my favorite,
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  use case that we've had. We deployed ambient
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  listening for our docs. We started with a
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  pilot of about a 125, and we'll roll
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  it across the entire organization in the next
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  year.
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  But I think that's really great because it
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  just takes so much time away from our
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  doctors that they don't have to spend in
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  what we call pajama time after hours writing
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  notes and enclosing charts and things like that.
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  So,
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  anything we can do to take work out
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  of the system is a good place for
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  us to look at AI and see what
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  we can do.
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  Absolutely. And transitioning
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  to data,
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  on a daily basis, health care leaders are
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  managing greater volumes of data and more devices
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  across a growing number of care settings.
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  And this is a complex environment. So what
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  clinical data integration tools or practices are you
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  seeing drive improvements in patient outcomes and operations?
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  And can you share an example of that?
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  I think that, you know, we get inundated
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  with data. You're wearing a smartwatch. I'm wearing
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  a smartwatch, and we all wanna share that
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  data with our doctors. The problem is is
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  that if you send them 365
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  points of data when you come in for
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  your annual, it's very, very hard for them
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  to have the time or the energy to
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  look at it. So I think we're gonna
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  continue to see these manufacturers
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  create summaries of it that can quickly be
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  reviewed by your doctor and give trends and
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  things that they should be paying attention to.
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  And so I'm looking forward to more integrations
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  in those types of models,
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  but also being able to
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  use AI to scrape charts and then present
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  a very small,
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  next best three steps for Crystal when I
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  show up, so that they don't have to
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  read all the data that's in the chart.
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  They'll just take and it'll bubble up for
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  the doctors, I think, is also very promising
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  in handling data.
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  Absolutely.
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  And with AI and data, now our IT
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  has become extremely important. So how can health
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  care organizations
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  better support IT and clinical teams as they
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  carry out innovation efforts? And what are the
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  common pitfalls that we see here? I think
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  the common pitfall is to put a technology
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  and not follow-up.
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  If you aren't making sure that people are
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  comfortable with the technology,
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  that they understand the latest features, they know
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  if something went wrong that has been fixed
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  and it's changed,
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  they lose faith in the software, and they
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  don't use it as well. I think the
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  biggest thing we can do is buy software
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  and then let it just sit and not
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  be used for the what it was intended
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  to. And so there's there's a lot of
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  between education and change management,
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  and then consistently following up is is a
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  really good way to keep those clinicians
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  in the loop. And,
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  from the beginning, when you start a project
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  all the way through to after you've implemented,
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  following up back again.
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  And as we wrap our conversation up here,
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  I would love to know your top piece
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  of advice for health care leaders as they
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  prepare for further advancements in technology and greater
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  demands for care.
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  I say that,
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  it starts by include getting a
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  a group of people together,
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  cross functionally
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  to support your efforts, making sure that you
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  have the right people on the,
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  project team, whatever that is, including clinicians.
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  Don't add more work and more burden to
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  clinicians
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  without taking something away.
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  If you're getting rid of the stupid stuff,
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  that's gonna make them more effective and practice
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  at the top of their license. So I
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  think that's a big part of it.
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  Wonderful. Well, Crystal, thanks so much for taking
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  the time to join me today on the
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  Becker's health Care podcast. Again, we are live
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  at the 9th annual health IT, digital health,
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  and RCM conference. Thank you. Thanks.