Latest / The Business of Alignment - Powered by The E1B2 Collective / A/B Testing - Employee Training & L&D

Transcript

A/B Testing - Employee Training & L&D · The Business of Alignment - Powered by The E1B2 Collective

• 0:00
  Good morning. Good morning world.
• 0:01
  AJ here, bringing you get another episode of the e1b to
• 0:05
  collect a podcast. I want to talk about A/B Testing
• 0:09
  as pertains to employee training.
• 0:11
  This is going to be a very quick to 30-minute episode.
• 0:14
  There's an organization from the believe, they're from like the
• 0:18
  Dutch area. I forget what country continent
• 0:21
  region has a large population of Dutch, but there was a company
• 0:26
  out there. I believe it was called FM.
• 0:30
  CG retailer. And what they did is they use
• 0:33
  people analytics data, feedback from employees, to do A/B,
• 0:37
  Testing around employee training.
• 0:39
  They wanted to drive more sales. They wanted to drive more
• 0:42
  productivity within more productivity, as well as
• 0:45
  efficiency within their individual department stores.
• 0:49
  And I believe they wanted to look at they wanted to, they
• 0:54
  wanted to look at the productivity and the skill set
• 0:58
  in the alignment of new hire. There's over the first 90 days.
• 1:02
  I wanted to kind of get that number down to those new hires,
• 1:05
  being up to productivity, or up to speed after 55 or 60 days and
• 1:09
  not the full 90, right? So those were areas of
• 1:12
  trainings, they wanted to negatively Implement.
• 1:14
  Now, instead of what most organizations do spend a lot of
• 1:17
  time with our D spent, a lot of time developing one system, one
• 1:22
  best practice one structure of lnd with this organization
• 1:26
  decided to do is we do what is to do an a/b testing?
• 1:29
  So, oh, in my eyes, what I look at is this is more of an
• 1:32
  employee first methodology, and framework, they built out, a
• 1:36
  couple different modes of trainings.
• 1:38
  Some of those trainings were Keynotes.
• 1:40
  Some of those trainings were online modules, some of those
• 1:43
  trainings were Fireside Chats. Some of those trainings.
• 1:48
  May have been one-on-one conversations being ramped up
• 1:51
  with managers within some of these newer hires some of those
• 1:55
  trainings. Maybe reworking and
• 1:57
  restructuring the onboarding, there are a multitude of things.
• 2:00
  They decided to look at to recreate and unpack but
• 2:03
  inevitably they came down to two different trainings.
• 2:06
  Now what they did is they administer these trainings,
• 2:08
  allow these employees to experience these trainings and
• 2:11
  they leaned on the employees to give them feedback around two
• 2:14
  very simple variables number one, which of these trainings
• 2:17
  the employees. Just internally felt better
• 2:19
  about, from an engagement perspective, from our morale
• 2:22
  perspective, from a, just a feeling as a gut feeling as well
• 2:27
  as an, you know, information retention.
• 2:29
  Perspective. And then what they did is, they
• 2:32
  decided to whatever one was more engaging, more more competence
• 2:36
  was being able to be captured within a sudden the faster
• 2:40
  period of time. They leaned on the employees
• 2:42
  feedback to be able to give them that inside, give them that
• 2:45
  perspective, give them that thought.
• 2:47
  And I love the fact that this organization did that, because
• 2:50
  here's my biggest problem with lnd Island, he's important being
• 2:54
  able to test and measure and understand the skills and
• 2:56
  capabilities to be able to move and grow and build a bigger
• 2:59
  organization. Is key, but if you're not
• 3:01
  leaning on your employees, to give you the personal roadmap,
• 3:04
  the inside of which training is going to be most influential,
• 3:08
  most impactful, most empathetic, and most engaging for them.
• 3:12
  Personally, you're never gonna get the ROI on the training that
• 3:15
  you want. So think about employees first,
• 3:18
  consider A/B Testing when it comes to employee training.
• 3:21
  We'll talk soon.