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Make Your Customers Heroes · Business Brain – The Entrepreneurs’ Podcast

• 0:00
  Dave Hamilton: Business Brain, episode 774 for Wednesday, July 29th, National Chicken Wing Day, 2026.
• 0:09
  Dave Hamilton: I know. I like wings.
• 0:12
  Shannon Jean: I love wings, man. Do we eat like 40 million chickens a day in the U.S.?
• 0:16
  Dave Hamilton: That checks out. That checks out. That's a lot. That's a lot,
• 0:18
  Dave Hamilton: right? Yeah, yeah, yeah.
• 0:19
  Shannon Jean: That's a lot.
• 0:20
  Dave Hamilton: It's interesting, though. Like marketing takes the thing that like might not
• 0:25
  Dave Hamilton: be the most obviously desirable part and makes it desirable.
• 0:31
  Dave Hamilton: Like we've made chicken wings desirable, you know? Huge.
• 0:34
  Dave Hamilton: I mean, look at Seabass. What the heck was that called before we called it Seabass
• 0:38
  Dave Hamilton: and started charging $35 a plate for it? Yes.
• 0:40
  Shannon Jean: Yeah. It's definitely nothing fancy.
• 0:42
  Dave Hamilton: It's nothing fancy. No. But, you know, you call it fancy.
• 0:45
  Shannon Jean: Well, you know, it's like a Cornish game hen is just a baby chicken.
• 0:50
  Shannon Jean: There is no such thing as a game hen in the Cornish countryside that sounds
• 0:55
  Shannon Jean: really British and royal and this kind of thing. It's a baby chicken.
• 0:59
  Shannon Jean: It's great, but, you know.
• 1:02
  Dave Hamilton: Yeah. But they are. It's marketing, right? Yep. Love it.
• 1:05
  Shannon Jean: I love it.
• 1:06
  Dave Hamilton: I love it, too. All right. What are we talking about today, Shannon?
• 1:09
  Dave Hamilton: I have a crazy business idea, but I'm going to wait to share it. I'm going to wait.
• 1:14
  Shannon Jean: I want to hear it. Yeah. I definitely want to hear it. But I want to talk about first about
• 1:19
  Shannon Jean: making your clients and customers heroes and taking that journey that they're
• 1:26
  Shannon Jean: on and bringing it into your marketing and really
• 1:33
  Shannon Jean: making them the heroes instead of you or your business.
• 1:37
  Shannon Jean: It's kind of flipping it a little bit and letting the spotlight shine on them.
• 1:43
  Shannon Jean: And I'll give you examples.
• 1:46
  Shannon Jean: In my business, which is reselling and my mastermind and stuff, I...
• 1:53
  Shannon Jean: When I first started and I talked a lot about, it was a lot me,
• 1:57
  Shannon Jean: me, me, this is what I did and attracted people, right? This is how you can do it.
• 2:01
  Shannon Jean: But over time, I get tired of it. I'm sure people get tired of it too. And so as I
• 2:07
  Dave Hamilton: Started- I'm not tired of it. I like hearing about your business. So there you go.
• 2:10
  Shannon Jean: Yeah, I like talking about too, of course. Thank you. But what I found was much
• 2:15
  Shannon Jean: more powerful was to shift the spotlight to the people that were starting out and finding success.
• 2:22
  Shannon Jean: and helping to blow them up, helping to lift up
• 2:30
  Shannon Jean: Their presence, lift up when, like for example, when my members start selling
• 2:39
  Shannon Jean: on a platform, I get everybody to go in and support them.
• 2:43
  Shannon Jean: And whether it's, hey, we're looking at your listings here and giving you feedback
• 2:46
  Shannon Jean: or we're watching your live selling show on TikTok and bidding on your stuff
• 2:51
  Shannon Jean: you're selling, or were I'm promoting something that you did on X.
• 2:56
  Shannon Jean: So I'd see lots of posts in the mastermind and I'll say, Hey,
• 2:59
  Shannon Jean: can I, can I post this publicly? Oh yeah, no problem.
• 3:02
  Shannon Jean: So I shared that kind of stuff with people and it's,
• 3:06
  Shannon Jean: It's worked out great. And I just, I was thinking about it. I just got back from Dallas.
• 3:10
  Shannon Jean: I was out at an event and lots of photos with folks and people helping me do stuff.
• 3:16
  Shannon Jean: And we had a big meetup and we did a live selling event inside of a customer
• 3:21
  Shannon Jean: return warehouse and surrounded by people that were succeeding.
• 3:27
  Shannon Jean: And I'm just like, man, these guys are just amazing.
• 3:29
  Shannon Jean: So I highlight their stories and talk about how they're changing their family
• 3:35
  Shannon Jean: and changing their lives and adding a revenue stream and all that kind of stuff.
• 3:39
  Shannon Jean: So what I was thinking about topics today, I said, you know,
• 3:43
  Shannon Jean: really, you know, making your clients or your customers the heroes,
• 3:47
  Shannon Jean: what are they doing with your products,
• 3:49
  Dave Hamilton: Right? Yep.
• 3:50
  Shannon Jean: How are they using your services to make their lives better?
• 3:53
  Shannon Jean: And you can't put too fine a point on it.
• 3:56
  Shannon Jean: Most of the time it's easy just to overshadow like, well, it doesn't matter.
• 3:59
  Shannon Jean: They're just using my whatever, X, Y, Z. No, no, no.
• 4:02
  Shannon Jean: You're making somebody- it's about them yeah and and let them tell it and let
• 4:07
  Shannon Jean: them tell you how it's made their life better or how it's
• 4:11
  Shannon Jean: so convenient or increased productivity or don't talk about features don't talk
• 4:16
  Shannon Jean: about your software and all those things talk about how shannon has used it
• 4:20
  Shannon Jean: to create a community to do xyz or whatever you know how dave has
• 4:24
  Shannon Jean: created amazing podcast because he got had these things you know We're on the
• 4:29
  Shannon Jean: StreamYard platform now.
• 4:30
  Dave Hamilton: That's right.
• 4:32
  Shannon Jean: Focus on how people have used StreamYard.
• 4:35
  Dave Hamilton: Our creators are able to do.
• 4:37
  Shannon Jean: Yeah, focus on your creators, your clients, your customers.
• 4:40
  Dave Hamilton: Whatever it is, yeah. Whatever they are. I would add another C to that list,
• 4:44
  Dave Hamilton: and that's your competition.
• 4:46
  Dave Hamilton: You can say nice things about your competition.
• 4:49
  Shannon Jean: Absolutely.
• 4:49
  Dave Hamilton: That's a good point. You don't want to do their marketing for them all the time,
• 4:53
  Dave Hamilton: right? That's their job.
• 4:56
  Dave Hamilton: It costs it. And I know people are going to disagree with this and I'd love it.
• 5:00
  Dave Hamilton: It costs nothing to say something nice about someone.
• 5:04
  Dave Hamilton: Right. And when you're when you're, you know, like you're I mean,
• 5:07
  Dave Hamilton: you're saying here, look at look at our customer that was able to do this thing.
• 5:10
  Dave Hamilton: Look at our competitor who, you know, I mean, and, you know,
• 5:14
  Dave Hamilton: competitor is such a it's the wrong word to think about it. It's like,
• 5:18
  Dave Hamilton: you know, there's there's plenty of business. You're your only competitor is yourself.
• 5:22
  Dave Hamilton: That's it. Right. Like you are the one like you said it last week.
• 5:26
  Dave Hamilton: when we were talking to Lisa, you are a monopoly of one. Right.
• 5:31
  Dave Hamilton: And every one of us does a different thing in our business. And if the only
• 5:35
  Dave Hamilton: thing that's separating you from your competition is price,
• 5:39
  Dave Hamilton: I would say you and your competition better get together and figure out how
• 5:45
  Dave Hamilton: to not compete that way because it's not helping either of you.
• 5:49
  Dave Hamilton: Right? Yeah, that's a good point. You could mind meld and make both of your
• 5:54
  Dave Hamilton: businesses better by not just being like, well, mine's cheaper than his.
• 5:58
  Dave Hamilton: Oh, well, that's not really the best marketing message, is it? But really...
• 6:02
  Dave Hamilton: Just lifting people up. A compliment costs nothing and buys you so much.
• 6:09
  Shannon Jean: And it makes you better. When you promote other people, even like you said,
• 6:17
  Shannon Jean: your competition, it allows you to step back and understand what is your differentiator, right?
• 6:25
  Shannon Jean: What is it about your product or service that truly helps people and makes it
• 6:29
  Shannon Jean: better? It makes you more productive and makes your life better.
• 6:32
  Shannon Jean: It makes you look better. It makes you sound better, whatever.
• 6:35
  Shannon Jean: And you need to think about those things because so you don't get stuck just
• 6:39
  Shannon Jean: competing on price because that's miserable. You will always lose.
• 6:41
  Shannon Jean: It's a race to race to the bottom for sure.
• 6:43
  Dave Hamilton: And speaking of misery, like if I'm looking at my competitor,
• 6:48
  Dave Hamilton: I can choose and I know I'm going to say something about them. Right.
• 6:52
  Dave Hamilton: And this is true for all of us. Right. We can we can choose something from the
• 6:56
  Dave Hamilton: positive bin and something from the negative bin.
• 7:00
  Dave Hamilton: So let's say...
• 7:03
  Dave Hamilton: That you're my competitor. And I say, well, oh, yeah, I know about Shannon's,
• 7:08
  Dave Hamilton: you know, podcast ad sales business.
• 7:11
  Dave Hamilton: You know, the shows that he attracts aren't that great. Like,
• 7:14
  Dave Hamilton: I could say that. And maybe that's objectively true. I mean,
• 7:17
  Dave Hamilton: obviously, you don't run one of these. I'm just, it's a for instance here.
• 7:20
  Dave Hamilton: But maybe that's objectively true.
• 7:22
  Dave Hamilton: Or I could say, oh, yeah, I know about Shannon's podcast business.
• 7:26
  Dave Hamilton: I think one of the best things they do, have you seen their website and the
• 7:30
  Dave Hamilton: way that they're able to lay things out? I'm not I'm not lying and saying you have great shows.
• 7:36
  Dave Hamilton: I am choosing the thing that you're good at and highlighting that.
• 7:41
  Dave Hamilton: Now, I mean, on the receiving end of this, you are someone who might work with
• 7:46
  Dave Hamilton: either or both of our businesses.
• 7:48
  Dave Hamilton: Which one of those makes you want to work with me more?
• 7:52
  Dave Hamilton: The one where I'm telling you something terrible about my competition or the
• 7:56
  Dave Hamilton: one where I'm saying, oh, yeah, no, they do a really good job of this and being
• 7:59
  Dave Hamilton: sincere about it. like picking the thing that I can speak positively about someone else's business.
• 8:06
  Dave Hamilton: Like not only does it make someone else want to buy from me,
• 8:10
  Dave Hamilton: but it, or at least increases their trust in me, but it also makes me feel better.
• 8:16
  Dave Hamilton: Like I don't need to go around. Yeah.
• 8:18
  Shannon Jean: No, you're right. There's no reason to do it. Yeah. And sometimes it's a benefit
• 8:22
  Shannon Jean: to refer someone to your competitor.
• 8:23
  Dave Hamilton: Sometimes it is. That's true.
• 8:25
  Shannon Jean: And so that's fine. And, you know, I think it's a scarcity mindset versus abundance type thing.
• 8:32
  Shannon Jean: I always think the pie is ever growing and there's plenty of room,
• 8:35
  Shannon Jean: but there are lots of competitors that think they really do need to bash you
• 8:40
  Shannon Jean: other side and that kind of thing. And I don't know, I just don't think you
• 8:43
  Shannon Jean: want to get involved in that stuff. Yeah.
• 8:47
  Shannon Jean: I would, you know, they talk a lot about the hero section of your website and that kind of stuff.
• 8:51
  Shannon Jean: And, you know, there's two ways to do it. You can highlight yourself,
• 8:55
  Shannon Jean: your company, your team, or you can highlight your clients, your customers.
• 8:59
  Shannon Jean: And I think, you know, you ought to try the latter.
• 9:03
  Dave Hamilton: I like that idea. Yeah, that's a great idea. All right.
• 9:07
  Dave Hamilton: I have a crazy business idea for us to chew on here. And it kind of goes along
• 9:11
  Dave Hamilton: these lines, although I'll probably wind up crossing them in the wrong way.
• 9:16
  Dave Hamilton: I'll definitely cross some line that I guarantee you before I cross that line
• 9:21
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• 9:24
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• 9:29
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• 9:34
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• 9:39
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• 9:41
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• 9:44
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• 9:47
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• 9:53
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• 9:58
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• 10:05
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• 10:08
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• 10:13
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• 10:17
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• 10:23
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• 10:26
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• 10:31
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• 10:38
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• 10:43
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• 10:48
  Dave Hamilton: All right. So Shannon, my idea here is that when you're starting a business,
• 10:54
  Dave Hamilton: actually not when you're starting a business, once you've got a business running, you need,
• 11:01
  Dave Hamilton: to take a step back and look at your business and figure out what your business
• 11:07
  Dave Hamilton: is. And so here's my crazy idea.
• 11:09
  Shannon Jean: Okay.
• 11:10
  Dave Hamilton: Tinder needs a review section or someone needs to start a Tinder competitor with a review section.
• 11:16
  Dave Hamilton: Now, Tinder sits in the category of dating apps, right?
• 11:21
  Dave Hamilton: Yes. Tinder is not a dating app, not in the traditional sense,
• 11:25
  Dave Hamilton: right? Tinder is an app for people to meet for short-term dates,
• 11:30
  Dave Hamilton: maybe one-offs, right? You know, that's what it's there for.
• 11:33
  Dave Hamilton: That's what people use it for. If you talk to anybody who uses Tinder,
• 11:36
  Dave Hamilton: that's what they use it for.
• 11:38
  Dave Hamilton: Tinder knows this. They definitely know that that's what this is used for.
• 11:44
  Dave Hamilton: but if that's what you're going for if that's and i i've never used tinder i've
• 11:49
  Dave Hamilton: been married for far longer than tinder exists but i'm well aware of what tinder does uh,
• 11:54
  Dave Hamilton: and and i think it's fine i have like there's no judgment it's no of course
• 11:58
  Dave Hamilton: not that's what you want to do that's great like fine swipe left man yeah that's it right and so like,
• 12:05
  Dave Hamilton: wouldn't it be great though if this is the app's primary purpose and let's be
• 12:10
  Dave Hamilton: very clear it is exactly the app's primary purpose wouldn't it be great if before you
• 12:16
  Dave Hamilton: when you're looking at someone's profile you say okay their picture they need
• 12:19
  Dave Hamilton: to tell you some things about themselves i'm looking for you know short-term
• 12:23
  Dave Hamilton: thing no commitment great okay checks all the boxes,
• 12:26
  Dave Hamilton: wouldn't it be great to hear from other people that have um,
• 12:29
  Dave Hamilton: been with this person to get a review.
• 12:33
  Dave Hamilton: I i really like i mean i don't want to go and rent It's an Airbnb without getting
• 12:38
  Dave Hamilton: a review. Yeah, it's true.
• 12:40
  Dave Hamilton: I mean, like, arguably, this might be more important to have reviews.
• 12:46
  Shannon Jean: Yeah. The question I have, I've, I've, I've
• 12:49
  Dave Hamilton: Lost questions and I did not prepare Shannon at all for this. Yeah.
• 12:54
  Shannon Jean: Yeah. Yeah. So what, why haven't they done it?
• 12:59
  Dave Hamilton: Is it, I mean, I think they started when, without this being the primary purpose,
• 13:05
  Dave Hamilton: it, it became their business.
• 13:07
  Dave Hamilton: I think, I don't, I think they were complicit in this and I don't say that,
• 13:12
  Dave Hamilton: it's like imply any, any nefarious purposes, but I think their customers were
• 13:16
  Dave Hamilton: equally complicit like it was like that the market decided this app is best
• 13:21
  Dave Hamilton: for finding short-term hookups like one night stands like that's it right so,
• 13:27
  Dave Hamilton: i like i think they know it but they didn't build reviews because who would
• 13:30
  Dave Hamilton: build reviews into a dating app that sounds ridiculous well.
• 13:35
  Shannon Jean: I don't think it's
• 13:35
  Dave Hamilton: Too crazy i know the question.
• 13:37
  Shannon Jean: The questions are um um um how how would you implement it if you could you build it alongside tinder
• 13:50
  Dave Hamilton: See i i think well no i i think tinder would either have it would be a first
• 13:55
  Dave Hamilton: party solution or it would be a competitive completely competitive app and i
• 13:59
  Dave Hamilton: think this is this is where opportunity knocks for someone it could be you or me right
• 14:04
  Dave Hamilton: but but certainly somebody out there could release,
• 14:08
  Dave Hamilton: a a tinder competitor that has reviews with reviews,
• 14:13
  Dave Hamilton: that's it and and you can decide how the reviews are going to work i i think,
• 14:19
  Dave Hamilton: and and i'm workshopping this here i had this idea yesterday right so but i
• 14:23
  Dave Hamilton: think what you would want is a star rating system i'm not sure that having you'd want the.
• 14:30
  Shannon Jean: Subjective part yeah
• 14:31
  Dave Hamilton: Correct i think you take that out i think you you just put the stars in and that's it.
• 14:37
  Shannon Jean: Yeah, and one of the things I would do is,
• 14:41
  Shannon Jean: You, so if, it depends on who, who implements or who reaches out first, right?
• 14:51
  Shannon Jean: Okay. I would imagine, now I don't know this, but I would imagine on those sites
• 14:56
  Shannon Jean: that women generally are more in control.
• 15:00
  Shannon Jean: They drive the bus because there's more dudes. I don't know.
• 15:03
  Dave Hamilton: I don't know. Yeah, I could, I could, I could find out. I could ask some people. Yeah, for sure.
• 15:09
  Shannon Jean: But I think that you would want to have some kind of system where,
• 15:16
  Shannon Jean: like I'll give you an example. On Airbnb, we can't review the guest until they review the property.
• 15:24
  Dave Hamilton: Can you review the guest if they don't review the property?
• 15:27
  Shannon Jean: Yeah, but it takes like, you have to wait like 10 days or 15,
• 15:31
  Shannon Jean: whatever, something kind of thing like that. For sure.
• 15:34
  Dave Hamilton: Even as the guest, I,
• 15:38
  Dave Hamilton: can do a review right away, but it won't get posted until either 15 days has
• 15:44
  Dave Hamilton: gone by or the host has also reviewed me.
• 15:48
  Dave Hamilton: So we don't get to see each other's reviews.
• 15:50
  Shannon Jean: Yeah, that's important.
• 15:52
  Dave Hamilton: I agree.
• 15:52
  Shannon Jean: Because otherwise you get retaliatory reviews, right?
• 15:55
  Dave Hamilton: Of course.
• 15:55
  Shannon Jean: That's why eBay did away with sellers being able to review buyers because it
• 16:02
  Shannon Jean: was full of retaliatory reviews,
• 16:06
  Dave Hamilton: Which is just crazy. No, Airbnb has done that part right, I think. Yeah, yeah.
• 16:10
  Shannon Jean: Yeah. Yeah. Yeah, I think that's it. Let me, I want to ask, I just want to ask ChatGPT.
• 16:16
  Shannon Jean: Oh, where's that? No, I got to go back.
• 16:19
  Dave Hamilton: Yeah, maybe this app exists, Shannon. I am not in this market,
• 16:23
  Dave Hamilton: so I'm probably the wrong person to, Or maybe exactly the right person.
• 16:27
  Shannon Jean: I don't know. Reviews of the people you're dating.
• 16:32
  Shannon Jean: Let's see what it says. Is there a dating app that includes reviews? Yeah.
• 16:39
  Shannon Jean: Now, there is a dating, like Bumble, right? Is it Bumble, I think?
• 16:42
  Shannon Jean: Okay. It's a dating app where the women.
• 16:45
  Dave Hamilton: Yes.
• 16:46
  Shannon Jean: They control.
• 16:48
  Dave Hamilton: They're even more in control.
• 16:49
  Shannon Jean: Yeah, yeah, yeah. There's one called Skip is the closest to a dating app with
• 16:55
  Shannon Jean: built-in reviews. After a date, users can leave anonymous ratings and feedback
• 17:00
  Shannon Jean: about positive or concerning behavior.
• 17:03
  Shannon Jean: That's called Skip.
• 17:06
  Shannon Jean: T, which I'd never heard of, lets women anonymously look up and discuss.
• 17:11
  Dave Hamilton: We're both going to start getting ads for dating apps. Yeah, definitely.
• 17:16
  Shannon Jean: But T lets women anonymously look up and discuss men they may be dating.
• 17:20
  Shannon Jean: It's more of a vetting review network than a matching app. That's interesting.
• 17:25
  Shannon Jean: Beware that T experienced a significant user data breach in 2025.
• 17:30
  Shannon Jean: So all those reviews of dudes get out there.
• 17:34
  Shannon Jean: Pear, which I've never heard of, requires both participants to submit post-date
• 17:39
  Shannon Jean: feedback and emphasizes accountability.
• 17:42
  Dave Hamilton: All right, so these things exist. They do.
• 17:44
  Shannon Jean: Oyster, I've never heard of it, says user ratings highlight people whom others
• 17:49
  Shannon Jean: enjoy dating. That's interesting.
• 17:51
  Dave Hamilton: Yeah, okay, so this exists.
• 17:53
  Shannon Jean: Yeah. And there is, like, Main Street apps don't publish reviews.
• 17:58
  Shannon Jean: Hinge, for example, collects post-date feedback, but they keep it private and they don't share it.
• 18:05
  Dave Hamilton: Okay. And I can see value in that too. Like it's all about knowing what your market is.
• 18:12
  Shannon Jean: If this guy, if this person is getting, you know, if this is like,
• 18:16
  Shannon Jean: hey, this dude is nuts or this chick is crazy, the app knows about it.
• 18:21
  Shannon Jean: So they can say, hey, let's lower them in the algorithm.
• 18:24
  Dave Hamilton: Right, right. Because they know a positive experience.
• 18:27
  Shannon Jean: Yeah, the chat GPT suggested a Yelp for people.
• 18:32
  Dave Hamilton: Yeah, that's what we need.
• 18:33
  Shannon Jean: That's kind of what you're, that's what you, oh my gosh.
• 18:36
  Dave Hamilton: Yelp for people.
• 18:36
  Shannon Jean: That would be insane.
• 18:38
  Dave Hamilton: There was a Black Mirror episode exactly about this, where people walking,
• 18:43
  Dave Hamilton: like, you know, it was like, because they were wearing, like,
• 18:45
  Dave Hamilton: it was the future, right?
• 18:46
  Shannon Jean: Yeah, augmented context or something.
• 18:48
  Dave Hamilton: And so everybody could see everybody else's rating while you were walking around.
• 18:53
  Shannon Jean: I stopped watching that show, Dave, because I can't. It's too close. It's too nuts.
• 18:58
  Shannon Jean: And the way I was like, I told my wife, I said, I don't want,
• 19:01
  Shannon Jean: if this is the future, I don't want it. I don't want to be.
• 19:05
  Dave Hamilton: It is a potential version of the future. It's not.
• 19:08
  Shannon Jean: We don't, we don't, we don't want that. No, but that's it. I don't think it's
• 19:11
  Shannon Jean: so crazy, but you know, clearly it exists.
• 19:14
  Dave Hamilton: Yeah, there it is. Yeah.
• 19:16
  Shannon Jean: That's cool.
• 19:16
  Dave Hamilton: It's interesting. I mentioned this. I, it just, it was one of those moments
• 19:20
  Dave Hamilton: of urinal inspiration yesterday.
• 19:22
  Dave Hamilton: and so it was i was there with my my my wife was there my two kids and my son-in-law
• 19:28
  Dave Hamilton: was there and so i walked out of the bathroom like you know what tinder needs,
• 19:32
  Dave Hamilton: and they looked at me they're like what went on in there yeah.
• 19:37
  Shannon Jean: That's pretty funny yeah so what's the
• 19:39
  Dave Hamilton: They didn't know about any of these so they did.
• 19:41
  Shannon Jean: Not yeah well we
• 19:42
  Dave Hamilton: Could so that's the thing yeah yeah yeah.
• 19:45
  Shannon Jean: That's interesting Well, what's the big takeaway today?
• 19:50
  Dave Hamilton: I think it's, I mean, certainly it's something about making your customers heroes.
• 19:58
  Dave Hamilton: Yeah. Yeah. And then there's the abundance versus scarcity mindset thing.
• 20:05
  Shannon Jean: Yeah, I think it's making the customers heroes, making them the focus of your marketing.
• 20:09
  Shannon Jean: And I think we can create a really great business blueprint on that concept.
• 20:12
  Shannon Jean: Yep. How do they get that?
• 20:16
  Dave Hamilton: Well, they go to businessbrain.show slash blueprint. But here's the thing, Shannon.
• 20:20
  Dave Hamilton: I want to make our customers, our listeners, a part of our marketing.
• 20:25
  Dave Hamilton: And the best way for you to become a part of that is to send us a comment,
• 20:31
  Dave Hamilton: a review, anything, to feedback at businessbrain.show.
• 20:35
  Dave Hamilton: And then that way, we know who you are and we can talk about you. So there you go.
• 20:42
  Shannon Jean: Perfect.
• 20:43
  Dave Hamilton: Thanks for hanging out, folks. we'll see you on see you Friday see you Friday.