Latest / Becker’s Healthcare Podcast
The ROI of Smart Training: 25% Reduction in Denials
What if better training could directly translate to measurable ROI? At Access Community Health Network (ACCESS), it does. With a training team of just four, ACCESS is doing exactly that by following three guiding principles: collaborating early, keeping feedback flowing, and always designing training around the why.By leveraging uPerform to build immersive, simulation-based training for Epic’s MyChart, Care Everywhere, and Compass Rose, the team has achieved remarkable results: 15–25% reduction in claim denials, 30% drop in help desk requests,15–20 minutes saved per prior authorization…
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