What's going on with the mail?
For the better part of a year, the mail has been increasingly slow…and COVID is only partly to blame. To find out what’s behind this, we spoke with James O’Rourke, professor of management at the Mendoza College of Business and an expert on corporate communications and reputation. O'Rourke has studied the cost structure and business of the United States Postal Service for more than a decade.
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.