Ep 25 - When Nobody Owns The Outcome
with Alec Pearson.
What happens when everyone follows the process, does exactly what they are supposed to do, and the problem still isn’t solved?
That is where ownership gets interesting.
In this episode Alec Pearson explores what happens when responsibility is spread across teams, functions and organisations, but nobody is truly accountable for the outcome.
A recent experience with a serious mechanical failure brought the issue into sharp focus. Everyone involved appeared to have a role. Everyone had a process. Everyone could explain what they had done.
And yet one question remained: Who…
The skinny
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