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#702: What it takes to keep customers loyal with Anna Convery, Verint
Does your brand deliver answers faster than your customer can send a text message?
Agility in CX is about answering customers before they finish the thought. If you can’t evolve at that pace, you’re already behind.
Today we’re going to talk about what Verint’s brand‑new 2025 State of Customer Experience report tells us about loyalty, automation, and the thin line between keeping and losing a customer.
To help me discuss this topic, I’d like to welcome Anna Convery, Chief Marketing Officer at Verint.
About Anna Convery
Anna Convery serves as Chief Marketing Officer of Verint. Anna joined…
The skinny
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