Latest / WCHS Network Podcasts / 07/23/2024 Ask the Expert with Ghareeb Dental Group

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07/23/2024 Ask the Expert with Ghareeb Dental Group · WCHS Network Podcasts

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Unlock your dream property with Meeks Realty Group, where Rich the realtor makes real
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estate dreams a reality, whether it's residential or commercial. We've got Charleston to
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Huntington covered. Your key to exceptional real estate experience is start here Meeks Realty
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Group. Contact us at Meeks dot us. The views and opinions expressed on
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this program do not necessarily reflect the views and opinions of five eight WCCHS it's
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employees or WVRC Media And a very pleasy good morning to you. You're listening
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to ask the expert WCCHS, the voice of Charleston Hunt Deelcooper, Thank you
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so much for tuning in on this Tuesday morning here in the month of July
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and the year of twenty twenty four, in the state of West Virginia and
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the city of Charleston. Thanks so much for tuning in this morning. Welcoming
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into the studio this morning. It is the fourth Tuesday of the month.
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That means we welcome to the studio. Doctor Stephen garib is here from Green
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Dentil Group and doctor Carson Henley as well. Good morning, doctor Stephen,
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How you doing this morning? Doing well? How by yourself. I'm doing
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well, doctor Carson. How are you. It's a beautiful day. It
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is beautiful day. Let me make sure that you're oh there, let's try
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putting it actually in there we go. It is a beautiful day. It's
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a beautiful day. It's nice to see both of you. I missed the
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show the last time that that you guys were on. I was on vacation
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and they get a chance to talk to you. So I I'm glad that
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I'm here this morning and for us to have our boys. That's right.
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There you go. We're backing down summer traeing you guys. Pretty good,
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Everything going all right? Yeah, well every summer we do something right,
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we go somewhere. Yes, that's right. We want to bring up what
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we just did. Yeah, day, for sure, it's a great,
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great time to talk about it. We generally just about all of our doctors
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go and attend another one of our continuity education events that we like to go
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to, and that just wrapped up this past weekend for the West Virginia Dental
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Association. Nice and it's hosted every year at the Greenbrier, which in a
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bad place to go. And I had had some nice, nice educational events
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there in social events, so it was a it was a great time of
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learning and kind of growing and networking with colleagues and dentistry and learned how to
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protect my back a little bit more. That was a nice session that we
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had there as well as as well as enhancing the patient experience, which is
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something that we wanted to talk about a little bit today, is is how
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when patients come in to our offices, how what they can expect and and
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how we can and best serve and treat them. So that's what the weekend
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was really about there and and allowing us to again learn more in developing our
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profession and also I have a good time with friends there. We were also
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throw in a big birthday party for my dad. It was gratieth birthday,
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so we oh, well, happy birth celebrate that a couple of weeks back,
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but we celebrated this past weekend. So so yeah, eventful weekend and
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we're back at it, that's right. And on Thursday, I'm a delegate
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of the West Virginia Dental Association, one of four for our society here in
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the canov Valley, and so we got to speak with members of the board
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of dentistry things are on the horizon. We got to speak with other notaries,
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that's not the right word. People that are notorious, people that are
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famous, people that change the important people, that's right. And so it
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was a good time to you know, talk about They were like signing stuff,
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you know, all kinds of notaries. All right, they brought their
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seals. It was all official, and so yeah, I think that was
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a good time to kind of uh not just learn something, but also try
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to enact change for our our industry, but also for the public in a
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positive way. And I really enjoyed Friday's lecture with doctor Mark Hymen. Yes,
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yes, I remember laughing out loud multiple times when no one else was
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like that was funny. Why are you all laughing? You guys are on
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the same comedy wavelength. Oh yes, okay, but you got me get
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in all in all earnestness here and folks that have listened to this program for
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a long time as Grieve Dental Group has been on here. The one thing
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that I always like to talk about and you guys and you guys uh u
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in communication do this, but I like talking about the continuing education what you
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do in the end industrying things along those lines, because it does partly down
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the line into better patient experience and things like that. I mean, being
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a patient, I experienced that. I mean it's it's as pleasant as it
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can be. To go to a doctor's office. Is about as pleasant as
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it could be to go there. The the handoff from the HI genis to
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the doctor and the check out, everything is very flows, very nicely,
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and you and you feel that experience from the technology to the customer or the
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patient interactions and everything else. You really feel that care and that attention.
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I can that's an honest assessment. Well, that's good to hear. That's
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that's what we strive for for sure. Just speaking with the patient yesterday,
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he's like, yeah, my son loves coming in here. He's like,
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you know, we get to lay back in a nice comfortable chair that massages
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some and watching TV. Here's it, watch TV or whatever. It's fun.
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It's like, yeah, you get the relax here a little bit.
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And so so, yeah, we try to make your journey to the dental
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office as enjoyable as possible. Let me get the information out there. If
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you have any questions, of course, you can give us a call about
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your dental hygiene, maybe that of a loved one. You have a procedure
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you've been putting off, or you wonder how it's taken care of. Maybe
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you had something in the past that was evaluated, you decided not to do
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it, you want to see how modern technology takes a look at it,
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or you're just looking for a new family dentist. Whatever. There is a
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Greeb Dental Groups Gharib Dental Group. Can I help you this morning? Give
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us a call three zer A four three four five fifty eight fifty eight three
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ES or A four three four five fifty eight fifty eight. If you want
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to go ahead and call the office, you can call the toll free numbers
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one eight hundred Great Care one one hundred Great Care is a number that I'll
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write you to. The closest location to you, Pokas Saint Albans Cross Thanes,
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South Charleston, Canall City, Tastes Valley. There is a Gharib Dental
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Group near you, sort of like a part More store if you're looking for
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it. One of the things we wanted to talk about this morning, and
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we encourage your phone calls if you have any questions at all. In regard
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to this three zerre a four three four five fifty eight fifty eight is a
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patient experience and new patient experience coming into the doctor's office. You know a
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lot of this a lot of the time. One of the things that one
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of the great things that you do, doctor greeb and from experiencing, and
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I'll talk about this, is you walk a patient through the expectations upon the
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appointment. So if you come in for an evaluation or you check up whatever
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my being, there's a further action needs to be taken. You do a
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great job of laying out the options and also explaining exactly what it's going to
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mean. It's going to take x amount, it's going to take this so
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long, it's going to take that long. I ran across a Reddit thread
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of all things last night looking into dentistry stuff because I'm always looking for inspiration.
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I didn't really find anything all that much to talk about it. E
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step for a thread that was somebody talking about having an implant put in and
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they were struggling with the time that it was taking the implant for each of
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the steps of the implant from when they started and it's still not ready.
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It's still not ready. It's still not ready. And I'm thinking to myself,
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because they were explaining the steps they gone through, I was like,
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well, I'm familiar with all these steps. This is what you know and
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doing the show with the doctors, this is what they tell us about.
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I wonder why this patient is so upset. And as I'm reading, the
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doctor never really communicated to her what the steps were going to be, what
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the lengths of the steps was going to be, what each of it detailed.
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So to her it was way more difficult, and she's like, I
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should just had the thing pulled. I had no idea it was going to
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be so hard. And that all comes from just a lack of communication that
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the doctor. That the process wasn't necessarily wrong, it's just she had no
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idea. She thought she would go in one day and you know, a
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week later have a new implant put in, and that everything was good.
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She just had the wrong expectation. That's the truth. Yeah, I mean
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that's something that we try to inform our patients about. Definitely, especially with
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an implant, speaking of that, but just really on anything, the idea
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is and it frustrates sometimes new patients. They say, I want to come
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in, just get a cleaning and you know, see what's wrong, Like,
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well, okay, well let's we need we need to go through our
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typical steps and procedures to avoid these issues and to better inform the patients and
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to treat them with the utmost best care that we can. But it always
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starts with a new patient consultation so we can assess their situation, let them
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know what type of cleaning they're gonna need, and we can schedule that appropriate
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amount of time. So when a new patient first comes in, they're going
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to of course be greeted on the phone when they first call by one of
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our great receptionists and get them on the schedule, find a good time for
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them to come in to meet the doctor to get the kind of baseline strays
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that are needed, and an examination to see exactly what's going on in their
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mouth that needs to be treated or what type of cleaning to be to be
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done as well, So they'll come in, we'll assess their paradontal health,
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their their gum health, what type of cleaning again we want to bring them
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back for as well as any what we call restorative needs, anything to fix
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the teeth, you know, anything that's that's bothering them. We want to
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hear from from those patients what their main concerns are, anything that we can
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do to help them out, or if they're interested in just keep their mouth
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the way that it is as healthy as it is and we can help them
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partner with them to do that, or if they have other issues that they
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that they want specifically addressed, of course we can address those for them as
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well. But then what we do is we develop what we call a treatment
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plan, a plan of action for their dental health, and we try to
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line that out with the steps that are going to be taken next and the
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next appointments and the length of time that's going to be and what types of
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things to expect when they when they come in. And that's as doctor Henley
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and I were saying, you know, each each procedure has a whole different
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set of appointments and expectations and steps to the procedure. So so we try
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to go through those with them to answering those questions and to you know,
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set aside any any concerns that they may have. And I think the thing
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that you said that was very important is we ask what do you want because
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what the patient wants, we need to know what that is so that we
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can actually perform that action. At the same time, if what they want
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doesn't align with what is not only possible but is right for the patient.
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If the patient comes in and says, I just want white teeth, I
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want some whitening, and they have rampant gun disease, that we could hurt
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the patient. And so we have to set expectations not only just to listen
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and ask what they want, but also kind of make sure they know what
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they need and kind of present it in a way that, yes, we
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will take care of what you want, but what you need is this.
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Usually that does align, but sometimes we have to separate that and kind of
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talk through that. And I think what's funny about the expectations about certain appointments
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or certain procedures is that sometimes a filling can take five minutes. I've had
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fillings take in hour just because something didn't go right. After redo it Like,
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it's funny how you have these expectations. They don't always go right.
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But as long as you walk through the patient about what you expect to happen,
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they understand that things can change in the middle of the procedure or maybe
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that filling that you plan to do. All of a sudden you see something
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else on another tooth. You take a photo, you show the patient,
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they go, oh, what's that. I'm like, oh, that's another
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cavity we need you to fix. You know, let's take care of that
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today as well, like, oh yeah, okay, for sure. So
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things can change, but setting that expectation, making sure you know what they
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want and then knowing what they need and aligning those two is very important.
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That's what doctor Mark Himon kept saying, Right, that's right, that's what
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they want exactly right. So yeah, well, don't want a patient to
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come in and not have their primary concerns addressed, you know. That's that's
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a big issue, and that that is a common complaint. A lot of
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times we have patients come in and they come from other offices that say,
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you know, I went in there and I wanted this one tooth fixed that
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has been bothering me forever, and we seem to never get around to it.
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We had other things to be done, and there is some lack of
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communication there most likely. So we try to be upfront with them and ask
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them, you know, how we can help them achieve their goals first,
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and then we have to go through a series of you know, kind of
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co discovery with them to say, you know, we'll hear are the main
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issues that you love that word discovery. That's good because patients want to be
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informed, you know. And what's great now with the technologies that we have
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that we always talk about with the digital X rays, that we can put
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up the big X ray as big as the computer screen and we can show
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them what's going on in their mouth. It's it's a big game changer.
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Then when before you know, I'm old enough to remember, we're practicing with
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very small little X rays that that no one can really see except for the
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light. You see the shadow, this shadow, trust me, there's a
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lot of that. Well my tooth doesn't hurt. I'm like, well,
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you can't tell. But this X ray shows that it's really close to being
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a root canal type of things. So now we can we can better educate
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the patients uh in real time. And and also our our scanners that we
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have are fantastic that that scan the mouth and and show the patients their entire
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mouth and real color on the screen. That we can talk about different issues
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and many times like wow, that that tooth looks like that, Like,
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yeah, that that doesn't look very good. Let's let's do something about it
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before it really turns into a big problem. So it's a lot of patient
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education and and and figuring it out together. I feel that going back to
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the the sort of the analogy that I opened up with in reading the social
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media thread, I kind of feel like that the person that was struggling on
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the other end, it may have been a case where where commute where the
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information wasn't shared with and what is much more likely is they didn't find the
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proper wavelength to communicate on. You know, the doctor was probably trying to
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share the correct information with him and but just wasn't speaking the language of the
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patient. There was some kind of miscommunication there, which again is what you
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guys are talking about, is exactly what you guys try so hard not to
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do. You go through code discovery for example, you know, you do
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all of these things to make sure that you're taking care of the patient as
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well. If a patient is coming to you and you know, maybe they've
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had as far as they know, decent dental hygiene most of their life,
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but they've never actually gone to a dentist on a regular basis. Maybe they've
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only gone when they've had a problem or something like that before. What should
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a patient get prepared for for coming in for the first time. We talked
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a little bit about some of the general experiences that are going to have,
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but somebody, you know, Virgin Territory basically coming in for the first time,
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to have you as a doctor, to have regular visits and stuff like
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that. What's the expectation of the patient there? Yeah, sure, Well,
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first off, I think people need to understand that there's gonna be a
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lot of paperwork, but everything that we do in our practices, we want
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to make it easier. So now all our forums are actually and we actually
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send them some paper copies or send them some PDFs or I forget how it's
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done, but we can do it digitally and then you can send back to
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us, because we have to make sure we're doing things legally full stop anyway.
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But then the first time you walk in, you should expect smiling faces,
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right, you should expect a smile through the phone. Whenever you're making
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your first appointment. You should you should expect smiles whenever you walk in the
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door, not only from the front office, but from the assistance to the
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doctors. Hopefully we're having good day. Just came. We're always having a
14:30
good day, and they always uh. And in my office specifically, I
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think doctor Stephen also has an area where you can get a coffee, you
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can get a drink. I have water bottles for patients. I even have
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fancy water. I call it fancy water and sparkling and some yeah is it
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Lacroix's okay, look and so that's right translated. So I want to make
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sure that people know that it's going to be comfortable or at least as comfortable
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as we can make it whenever you first come in. And then we will
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greet you at the door to come into one of our operatories. And then
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from there it's kind of greeting them, making sure they're comfortable in the chair
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in the operatory chair. That's what we call the room where we do the
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work. It's called an operatory. And then I have blankets. You blankets
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as well in your office? Sure, yeah. So I have one patient
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that comes in and goes, where's my blanket, and so like we know
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to have a blanket ready for him, and he goes, y'all are the
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best. I love y'all were like a blanket. He goes, Yes,
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you kind of find that thing that people enjoy. You know. Some some
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people walk in and take out three water bottles. You're like, sure,
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go ahead, you know, and that's that's kind of what they want,
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you know that they feel like they, you know, need to be quenched.
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So that's kind of the entrance. But then beyond that, is there
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more to discuss about as one thing that we can also go into. Dale
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brought up a good point. Someone that maybe has been out of the dental
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game for a long time. You know, what do you what do you
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expect there is of course, we want to be as hospitable as possible to
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bring them in and make them comfortable, but then we're also going to provide
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them the best care that we can. And that's if you have someone that
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comes in that that has a specific tooth issue, they only want to address
16:10
that one issue, maybe to have a tooth extracted. Yes we can accomplish
16:12
that. But when we bring a pit new patient in to say, you
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know, hey, I've been out of the dental game for a while,
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let's get re established. We're going to get do a very thorough job of
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collecting information, and that begins with the foundation of the patient's patient's gum health,
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and that's what we're going to have that first examination to assess their current
16:34
gum condition, because if they have a very detrimental gum condition, if they
16:41
have a lot of gum disease, periodomical disease, and they want to,
16:45
you know, build some nice looking fillings or veneers on teeth that are compromised,
16:49
that's not the right thing to do, and in anyone's you know scenario,
16:55
it's not going to give them a long term success. So we need
16:56
to start with the foundation and make sure that we have their gum situation properly
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assessed and then scheduled to treat that. But at the same time, we're
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going to go through and look at the teeth themselves, look at the soft
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tissue, look at the rest of their tongue and cheeks, and make sure
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there are no lumps or bumps that are concerning to us. Of course,
17:18
so do an oral cancer examination. We'll also then examine every tooth for health,
17:26
for cosmetics, and for alignment to make sure that they're not chronically kind
17:33
of biting sideways on a tooth that's going to cause them a big issue.
17:34
So there are a lot of different things that go into it, but that
17:38
comprehensive examination, there's a lot that goes into it. But you're also not
17:42
going to be there for four hours, so we try to make it as
17:47
efficient and concise as possible, and then they can expect further communication about that.
17:52
So we'll go through all of the kind of data gathering there at that
17:56
appointment, and then we'll develop that treatment plan we talked about early so they
18:00
can leave the expectations or for them to leave with a concrete path forward for
18:07
their for their good du for their good dental health. For some people,
18:10
that's as simple as okay, hey, we're come bringing you back for good
18:12
cleaning, and that's you know, that's all that you need right now.
18:15
Other people, it's a it's going to be a multi month process to get
18:19
them to where we need them to be and they want to be. And
18:23
then sometimes when patients come in and maybe there's a change in the schedule,
18:27
it can be as quick as you know what you need a simple cleaning,
18:32
routine cleaning, and we have an opening right now we can put into to
18:36
do it and take care of it today. So that's give we have a
18:38
little flexibility there many times to make that happen as well. And again by
18:44
experience, I know that all that's to be true, you know. One
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of the things. We'll go to the break here in just a second,
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and this this is going to walk somewhat philosophical, maybe, but I was
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thinking about this when I was driving in this morning, and for me,
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I think it's true, and I think maybe for a lot of patients out
18:53
there that there's a there's a part of this. I would use my primary
18:57
physician as an example. At first, I've shopped around basically my entire life
19:02
looking for a primary physician. I mean I've had ones that's been fine,
19:06
ones that have you know, done their job or whatever it is, but
19:07
nobody that I've really connected with, you know, necessarily you know, a
19:11
very business like transaction, not that it has to be more than that,
19:14
but not one that I felt like we were one to say wavelength. Well,
19:17
for the last several years here in Charleston, I found somebody who I
19:18
have a really good relationship with. I feel like we have a nice dialogue
19:22
when I go then and the thing is when I leave the office, even
19:26
if you know not much was done just to yearly check up, you get
19:29
blood work, whatever, Everything's fine when I leave the office because we've discussed
19:33
so much and because we've covered every angle and she kind of knows me and
19:37
asks questions that I know that are from listening to me from in the past
19:40
and things like that. When I leave, even if I'm not doing anything
19:44
else, I feel better for days afterwards. It's like I have that confidence
19:47
for this one thing in my life. I sat here for a minute and
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had a conversation with somebody where I wasn't guessing. I wasn't you know,
19:52
like I was being informed and making informed decisions. And it feels good,
19:56
you know, to have information being provided to you from an expert telling you,
20:00
you know, here's your options, or here's what you need to do,
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here's what this means. And then I have this Now I can make
20:04
decisions because I'm not guessing. You know, it's not something where you know,
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I'm just well, I'll just do the less of two evils or whatever.
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It is, like I have affirmative information that I can act on,
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and I feel the same way when I leave the dentist office. When I
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go see you, I have all the information from even if we don't do
20:18
it anything else it was just a cleaning or anything else. I feel like
20:21
we got the full check up, we had the full discussion, you know,
20:22
my history, and I leave there thinking that it was basically a full
20:26
service, Like I just almost visited a friend. We had our conversation,
20:30
put everything to rest, and I feel better after leaving. And it's not
20:33
every appointment with a medical professional that I leave feeling that way. You know.
20:38
Sometimes you feel like you just got it done, you know, like
20:41
hey, check it off the list, you know. But when you can
20:44
really find that connection with with your with your healthcare provider, it makes a
20:48
big difference in your care and also probably in your relationship with your health care
20:52
provider, I have to imagine. Yeah, And that reminds me recently as
20:55
a patient that we're going through some pretty extensive procedures. And he was just
21:00
concerned through the kind of the temporary phase, even though we discussed things a
21:06
lot, you know, and and gone through you know, what to expect
21:08
in the timeline timelines, and he was just feeling uneasy about it and called
21:14
the office, you know, a little concerned, and one of my police
21:17
said, you know, he's you know, he's man, he's kind of
21:18
worked up. So I said, you know, I've got on the phone.
21:22
I said, come on and let's talk about this a little bit more.
21:25
And we just came in and just had a discussion and went through again
21:27
the steps of you know, where we're going, because it was a complex,
21:30
uh series of procedures and steps that we needed to to kind of work
21:36
our way through and uh and at the end of the appointment, I mean,
21:38
that was it. He was just so relieved and we didn't do anything,
21:42
but we just revisited the whole plan and we said, you know,
21:47
hey, we've we've got this figured out. Any issues that come up,
21:49
we're going to figure it out. And like you said, he left and
21:53
was just he felt good about it after the fact, when he was very
21:56
concerned at first, because you know, when you're dealing with some people think
22:03
it's as simple things. I just it's just a tooth or this or that.
22:06
But when when you're going through the process and you start you know,
22:11
maybe Google searching some things that you freak out, you know, or what
22:15
people are doing now using AI, you know, to diagnose their problems,
22:18
you know. So there's a lot of a lot of things that can can
22:22
really spook a patient for sure, and so for for us, we say,
22:26
you know, just come in, let's talk it over and we'll figure
22:29
it out together. And as you said, whether something is is accomplished that
22:33
they or not physically, mentally, you have that peace of mind. It
22:37
makes all the difference in the world. And it's amazing to me that I
22:40
was well into my fourth decade on this planet before I found relationships like that,
22:42
and uh for my uh, for my healthcare, it's pretty amazing.
22:47
Hey, if you guys want to give us a call out there, doctor
22:48
Greeb and doctor Carson Henley are here taking your questions. Anything to do with
22:52
your dental hygiene that you want to call in about. You're welcome to give
22:55
us a call. Problems that you have, problems that you foreseeing, maybe
22:57
someone in your family that has an issue that you want to ask about and
23:00
get a leg up. When you can give us call this one in three
23:02
zero four three four five fifty eight fifty eight. Three zero four three four
23:04
five fifty eight fifty eight. You can also text over any questions you have.
23:07
The three zero four non three five five zero zero eight three zero four
23:10
non three five five zero zero eight. Let's go ahead and take a break
23:12
and we'll be back right after this. You can find out more information online.
23:15
GREEB Dental Group is online. It's gha R E e B GREEB Dentalgroup
23:18
dot com. You can head on over there read about GREEB Dental Group and
23:22
also find all the different locations. There's locations near you for sure, Pocus
23:25
saying Aubunscross, Slane, South Charleston, Canaal Citi and Tayese Valley are all
23:29
the locations of GREEB Dental Group. Once again, that's one eight hundred great
23:32
care to get a hold of the office. One eight hundred great care.
23:33
You can get ahold of us this morning three zero four three four five fifty
23:37
eight fifty eight three four five fifty eight fifty eight. You're listening to ask
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more information. Boom boom boom boo. You're listening to ask the expert that
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we see hs the voice of Charleston. Greek Dental Group is in studio with
24:57
us this morning. More information one greeb Dental Group dot com Greb Dentalgroup dot
25:02
com locations all over the valley in Kanal Valley, Pocus, Saint Albans Cross
25:06
Lane, South Charleston, Kanas City, and Taya's Valley. Doctor Greb is
25:08
there. Doctor Stephen Greeb is here. He's from the South Charleston location.
25:11
Doctor Carson Henley is from the Kanas City location. Taking your phone calls this
25:15
morning at three zero four three four five fifty eight fifty eight. Three zero
25:18
four, three four five fifty eight fifty eight, I guess called this morning
25:19
if you have any questions at all about your dental hygiene about we're talking a
25:22
little bit of this morning about the patient experience and for for newer patients from
25:26
maybe folks that have been out of the dental hygiene game for a little while,
25:30
what you can expect and things along those lines. Kind of a question
25:33
along those same lines we talked about, like you know, people that maybe
25:36
haven't gone to a to a dentist in a while. You know, in
25:41
this area, that's something that you probably have to overcome a little bit.
25:44
I mean, it's just the numbers are the numbers, you know, and
25:45
in our region generally, dental hygiene isn't as common, I guess as it
25:51
is in some areas. You know. I was reading this the other day
25:53
too, and I think my generation has some some fault with this for whatever
25:56
reason, Gen X, which is the smallest generation by far of the quote
26:00
unquote generations that are around right now. Apparently because of the way we were
26:04
raised, the whole latchkey kid thing and stuff like that, Apparently we push
26:08
our kids to the doctors much less than than other generations. Like it's something
26:14
from our parents' where you know, you were just taught to, you know,
26:17
live with it. You know, your mouth bleeding now, as long
26:18
as you're not dying, you're fine, you know, suck it up,
26:19
go outside, you know whatever that the memes or whatever is today. But
26:23
overcoming some of those barriers with people that are that are doctor shy in general
26:27
or shy of dental hygiene in general, because for whatever reason they're not used
26:32
to they never got over the the uh nervousness of somebody poking around in their
26:37
mouth. It seems completely normal once you've been to the dentist your whole life,
26:38
But if you haven't had that experience your whole life, it seems strange
26:41
even as an adult, it can be weird, for sure. Yeah,
26:44
even as adults. So those that's piece of the education part that you have
26:47
to do with your patients is in some places, like with my daughter Essie,
26:51
you know, I had to go through this, so I even asked
26:52
you guys advice on different things to do to get her broken into, you
26:56
know, getting used to people poking around in her mouth and getting used to
26:57
these things. And I took that advice. Worked. It's worked, but
27:00
it's been a process to like introduce her to these things. And she's a
27:03
kid, so it's to be expected. That's okay. But if I never
27:07
did those things and she never went through the process to go to the dentist
27:11
and she became a teenager and suddenly had to go to the dentist, she's
27:15
not going to be conditioned to properly understand what's going on. That's the truth.
27:18
That's that's a good point, and that's a very uh big reason to
27:22
start early with your children to get them I mean, now, the American
27:26
Dental Association recommends that you get a child in to the dentist when they get
27:32
their first tooth, and kids get their first teeth pretty early, so some
27:34
are born with them and some you know, about six months or so,
27:37
you're going to start getting them used to that process. It doesn't mean,
27:41
you know, coming in and having them sit for an hour long appointment,
27:44
but they're gonna get used to the to the to the environment that yeah,
27:51
and which are people no good? That was, oh, for sure,
27:55
that's right. But but yeah, it's it's a different experience that it's best
28:03
when children are exposed to earlier. And then then you don't turn you know,
28:07
you don't turn around and have an eighteen year old that's never been to
28:10
the dentist and right, you know, scared to death of it. For
28:11
sure, there's got to be folks, And this was us And this is
28:14
the reason I bring it up, because we had to do a lot of
28:17
work to overcome this. But when our kid was born, it just coincided
28:22
perfectly with the onset of the COVID pandemic. You know, when she needed
28:26
to start going to doctors and stuff for the first time, for hardcore stuff.
28:30
You know, she was getting her regular checkups and everything, but when
28:32
she needed to start going to the dentists and start doing all that, it
28:33
was right in the middle of COVID when you couldn't go to these places or
28:37
it was like a pain in the rear to even try to go, and
28:40
it's like, why am I taking a kid that barely doesn't have any teeth
28:41
at the dentists at test point when you have to go through all this stuff
28:44
to get there. And so there's probably a whole lot of kids out there
28:47
around that age that that also went through that, you know, that that
28:51
didn't get that normal integration that they might get from their parents because they couldn't
28:55
at the time. And hopefully we've come to the point where we were getting
28:57
past some of those struggles, but I know there's a lot of people well
29:00
that are still shy about going to the doctor's offices and things like that out
29:02
there, and that's something that we need to overcome still because you've got to
29:04
get people into to take care of their dental hygiene. I mean, that's
29:07
something that we know. And as as more and more is revealed about the
29:11
relationship of the body and the different medical fields overlap, I mean, dental
29:17
hygiene is a big part of that, oh for sure. And I think
29:19
it is important to say whenever a kid comes in it's less important for the
29:23
dentists to see the kid, and more important for the dentists to talk to
29:26
the parents. Yeah. Yeah, that makes the parents are the ones that
29:29
are taking care of the kid, because someone who's six months old is unable
29:33
to understand or COMPREHENDI you're not lecturing the baby. Now, listen here,
29:36
your little baby, your gumm you little gummy fane car you suck your thumbs
29:41
what that out of your mouth? And look me in the eye when I'm
29:42
talking to you. Exactly. Yeah, my girls never listened to me even
29:45
now they still don't anyway. And I think the second thing is, yes,
29:49
you need to condition them, very important to condition them, but you
29:53
can actually harm them, not harm them, but harm their attitude towards dentist
29:57
if you do harm them. And so there are times when I have a
30:00
young a young patient and they are not having it that day, and I
30:04
go, you know, I don't want to make a scar in their life,
30:07
a memory that sets in stone where they go. Dnnis bad, you
30:11
know, going to the dentist. The environment is bad. So I always
30:14
like to end on a good note no matter what. Now if there's important
30:18
work that needs to be done, and I will refer immediately. But if
30:19
I don't see anything we took a quick cursory look, you'll be like,
30:22
hey, we did something, we made improvements. It's always about those baby
30:26
steps literally because there are babies, but baby steps to make them kind of
30:30
be comfortable with the environment. So it is good to get them in,
30:34
but you also don't want to get them in and force them to like us.
30:37
They will like us eventually. It is a good way of saying it's
30:41
the it's a slow exposure type of thing sometimes with some individuals, but yeah,
30:45
we're happy to do that as well. And setting those expectations are very
30:51
important. And we're talking seem to be talking about children and the dentists,
30:56
but that goes back to the parents right as well. You know, being
30:59
sure to show them, tell them what to expect, you know, rehearse
31:03
things. And that's something that my wife is a hygienist and had a lot
31:07
of good training in and when our children were starting to get to that age.
31:11
You know, I'm a dentist, but you know they're they even needed
31:15
to practice a little bit on how to how to behave in the dental office.
31:18
So sitting them down at home and practicing with a with a spoon,
31:22
you know, with children that might be a little bit fearful. Just giving
31:25
them, you know, something to expect, what to expect when they get
31:27
in there is very very important and beneficial for sure. How about somebody that's
31:32
coming that's relocating to West Virginia and they're obviously they're looking around to get their
31:37
dentists. They're coming to your office for the first time. They decide they're
31:40
going to come Greeve Dental Group. Anything special that person should be aware of
31:42
for the first time as a veteran of going to the dental office, that
31:47
might be a little different at at degree Dental Group. Well, people coming
31:51
from out from outside of the area and it's just West Virginia hospitality that need
31:55
to be used to, you know, that's it's a whole different and the
31:56
act all don't know where they're from, right, But yeah, it really
32:02
is amazing people coming from other areas, what the differences in treatment and what
32:09
they expect. It can be kind of shocking to us many times, but
32:15
it's generally a more laid back, comfortable type of environment that they're not used
32:22
to. If you think about larger cities, many times dental offices are closer
32:27
to hospitals and they're just a lot of volume coming through there. And think
32:31
about a typical medical office experience can be quite sterile and not personal. So
32:39
that's kind of the opposite of what we do in our offices and make it
32:44
a whole more welcoming, hospitable environment basically. And then also the fact that
32:52
many times we can do in our offices most of the treatment that patients need,
32:59
because if someone's coming from a larger metropolitan area, there are there many
33:05
times it seems like a dentist on every corner and then a specialist on every
33:07
other corner, right right, So what happens is that you go to the
33:10
dentist for your cleanings and maybe some fillings, but then you get sent somewhere
33:15
else to do anything else and uh. And we try to do everything at
33:20
the highest quality level possible within our offices to keep our patients from running around
33:25
and they that's one of the biggest compliments, the most frequent compliments that we
33:31
receive is that, Wow, I mean I don't have to go here or
33:35
there for that, this or that, and and we're happy to treat them
33:38
there under the same roof having lived around a little bit with the different experiences.
33:43
I've always kind of equated when I've when I've come to greeb Dental Group,
33:46
you get sort of the country doctor Viob but with the modern conveniences of
33:52
like a metropolitan area or something. Yeah, I'll think that because I mean
33:55
that, let's let's generally how it feels. You have the friendliness when you're
33:59
going to go see you know, doctor Smith down by the down by the
34:01
gas station, you know, around the corner from the farm or whatever.
34:04
You know, who's opener makes a house calls still to the stay. I
34:09
probably should have I probably should have done that. You're absolutely, you're right,
34:14
But you know, there is I mean, that's the type of service
34:16
that that folks may be coming from certain communities are used to. But also
34:20
maybe some of the detriment there is you don't have maybe a lot of the
34:23
technology that's available at another place. You have somebody that's that's a great steward
34:27
of their of their patient base, but maybe doesn't have the ability to get
34:30
some of the technological advancements that's come along. And then you go to a
34:34
super metropolitan area and you maybe get a more sterile experience where sure they have
34:38
everything that you could possibly need, but you just get go from one place,
34:40
like you talked about, one place to another to another, and you
34:43
never get to really know anybody. Maybe you get the job done, but
34:45
you can't remember anybody's name. You get the best of both worlds to coming
34:49
to gree Dental Group. You get somebody that knows your name and you talk
34:51
to that has the personal care, but you also have world class care that
34:54
can that's right at your fingertips. That's a great I mean, it's a
34:58
great position to be in. On I was sitting in a in a CE
35:01
course, a continuing education course not maybe a year ago, and there was
35:06
someone from Texas, my home state, that came in was was lecturing us,
35:09
and I forget where and when, but he was talking about implants and
35:13
how to place them and all this stuff, and come to find out at
35:15
the end he goes, oh, well, here's my specialist that places all
35:17
of them for me. And I'm like, you don't even place them your
35:20
something of your lecture And I was like, can I teach you because I
35:22
placed them? It felt kind of this disingenuous, I guess in a way,
35:28
but I think the way I describe our offices, write this down doctor
35:31
Steven extremely professional yet informal, informal, very nice. Once I said it
35:38
wasn't that great, but you know it still coun worksmith that a little bit
35:42
more. But you know, we get we get the point. But that's
35:45
that's something that we definitely strive for, is that you know, that patient
35:47
connection and as well as top notch care. And that's something that being a
35:54
a lot of most of our dentists are West Virginia trained dentists aside from this
36:00
doctor Henley guy, but I mean he does have trained him into our waist,
36:06
that's right, but no, practically speaking. That's another characteristic of WVU
36:13
dental grads is that we are very broadly trained because WVU is the only dental
36:19
school in the state. You go out to California and there fifteen, you
36:22
know, and there are in other states, you know, many many dental
36:25
schools, and they are trained more for the academic side. In at WVU.
36:31
Classically, from day one, we've been training dentists to be able to
36:36
be dropped in rural Preston County and be able to do everything you know,
36:42
right there. And that's something that being involved with organized dentistry is Doctor Henley
36:46
and I are have been. We know from other dentists and other dental schools
36:52
that they are not that they don't have that broad of a base of clinical
36:57
training. So that's something that we really take of manage up in our offices
37:00
too. Man. That that is great information and great insights from doctor Greeb.
37:04
There, that's going to do it for the show. Only a few
37:06
seconds left here. I encourage you all to find out more about GREEB Dental
37:08
Group one line Greebdentalgroup dot com. That's g h A R e e B.
37:10
Greeb Dentalgroup dot com. You can call one eight hundred Great Care one
37:15
eight hundred Great Care. We'll get you to the closest location to you,
37:16
Pocus Saint Albans, Cross Lanes, South Charleston, Knall City and Tays Valley.
37:21
The show comes on every fourth Tuesday of every month. You can tune
37:23
in right here. You can catch the podcast at WHS network dot com.
37:27
Slash expert Doctor Reeb, thank you so much for your time. I appreciate
37:30
thank you, and doctor Henley thank you for your time as well. Thank
37:31
you. We'll see you guys next time. Thank you. So much.
37:35
And coming up next is Dave Allen on five E D Live, followed by
37:37
Hoppy Crutchual. I'll be back this afternoon at three oh six on Hotline with
37:39
DAB Dave you later, Dave, have a great to everyone on five ad
37:43
w c HS five ad W c HS A ninety six point five f M
37:49
Charleston at one O four point five Cross Lanes that held u v RC Media
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station. We are proud to live here too,