S2 EP9 - Navigating Consumer Rights in the Mobile Money Era with Kennedy Kipkemboi, GSMA

Financial Inclusion Unlocked · Apr 9, 2026 · 38m

Consumer protection is fast becoming one of the defining challenges of the mobile money era. From fraud and impersonation scams to opaque fees and inadequate recourse, the risks facing digital financial services users are growing, and as mobile money scales across Sub-Saharan Africa, South Asia, and other emerging markets, so do the vulnerabilities it creates.

This episode takes a hard look at the full arc of consumer protection in mobile money: what the challenge looks like today, where the industry is innovating, and what still needs to change. Regulators in fast-growing markets face a…