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AI gone wild!
AI Gone Wild and What to Do About It
Most organizations begin their AI journey with the wrong question:
What can AI do to make us more money and save us more money?
That sounds logical. It is also where many bad AI decisions begin.
When cost reduction and revenue extraction become the starting point, organizations often automate the wrong things, remove valuable human interaction, frustrate customers, alienate employees, and create technology that technically works but produces a worse experience.
Successful innovators start somewhere else.
They ask:
How can we use AI to create a better human…
The skinny
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