"Customers Already Recognize Ownership Has Changed" — Andy Adams | GGP #126
Every customer forms an opinion before they ever approve a repair. In this Origin & Impact episode, Andy Adams shares how trust, reputation, and customer perception shaped the growth of his business as he expanded from a single shop into a multi-location operation. The conversation explores why visibility and customer confidence matter more than most shop owners realize.Andy's journey began when he purchased his parents' shop and eventually expanded through acquisition. But growth wasn't just about adding locations—it was about preserving the trust customers already had in the businesses he…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.