Latest / Morning Joe with Gibrón
Who’s Watching the Customer Experience? Why It’s Important to Know
It’s National Coffee Day, so grab a cup and join Gicassó for a conversation about something that can directly affect customer loyalty, profitability, and brand value:
Who’s watching the customer experience?
You can train employees, send instructions, and establish service standards—but there’s another level: pinpoint execution training.
Can your team actually put what they’ve learned into practice when a real customer is standing in front of them?
And how can you put systems in place to ensure the experience you intended is the experience your customer actually receives?
The stakes are real…
The skinny
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