The Customer-First Mindset Driving Change at Holland & Barrett
In the latest episode of The Retail Tea Break, I’m joined by the Group CFO of Holland & Barrett to explore what happens when finance leadership truly puts the customer first. Vineta Bajaj’s career spans high-growth, tech-led businesses including Ocado and Rohlik Group. She brings a fresh perspective to the CFO role, one that goes far beyond traditional metrics and into customer experience, culture and long-term value.
From scaling online grocery operations to transforming physical retail into community wellness hubs, we explore why stores still matter. We also discuss the role of culture in…
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