Latest / The 3Bz Podcast - Building Better Business
EP182 - The Cost of Being Too Helpful in Business
"It'll only take five minutes."
Possibly one of the most expensive sentences in business 😂
Being helpful is a good thing. Brilliant customer service matters. Going above and beyond occasionally can be exactly why clients choose to stay with you.
But there's a point where being helpful stops being good customer service and starts costing your business money.
In EP182 of The 3Bz Podcast, we're talking about the free extras, "quick questions", scope creep, instant replies, last-minute emergencies and little favours that somehow become part of the service you're expected to provide.
Because five…
The skinny
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