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242: The Customer Experience Blueprint Used by CFA, Ritz pt2
The 10 Commandments Part 2: Why Your Customer Experience Can't Exceed Your Employee Experience
What separates world-class customer experience companies from everyone else? It's not budget. It's not luck. It's a system.
In Part 2 of our deep dive into The DiJulius Group's 10 Commandments, John DiJulius and Denise Thompson reveal why exceptional customer experience is impossible without an exceptional employee experience. This episode unpacks Commandments 6-10, covering everything from hiring for character over competence, to building leaders on purpose instead of by accident, to why training…
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