Latest / Business Roundtable / Why Networking Conversations Don’t Convert Into Sales
Transcript
- 0:13Speaker 1: Welcome back to the Business Roundtable podcast. I'm your host,
- 0:16Speaker 1: David Carr. We would continue to bring great guests to
- 0:18Speaker 1: you week after week talking about really important topics related
- 0:22Speaker 1: to you, your business, how you're showing up. And today
- 0:25Speaker 1: I'm super excited to have a brand new guest, Jessica Gruber,
- 0:28Speaker 1: who I've met through Success Champions Network. You guys have
- 0:31Speaker 1: probably heard me talk about that before. We've had many
- 0:34Speaker 1: guests from that network, but not only that, she's founder
- 0:37Speaker 1: of Buzzworks and really an expert on all things websites
- 0:41Speaker 1: and beyond networking communication. I'm super excited to have her here.
- 0:46Speaker 1: Welcome to the podcast, Jessica.
- 0:48Speaker 2: Thanks for having me on today. David. Exciting to be here.
- 0:51Speaker 3: So we've talked about this episode for a while, and
- 0:53Speaker 3: now we're finally here.
- 0:55Speaker 1: I know, I know, well you and I met. Gosh,
- 0:58Speaker 1: it's been like late a summer of twenty twenty, now
- 1:03Speaker 1: over year over year. You took me through the Success
- 1:06Speaker 1: Champions leadership program, which I really appreciated, and then you know,
- 1:12Speaker 1: that's how I first met you, and I'm like, of course,
- 1:13Speaker 1: you have this whole other company that you do, that's
- 1:16Speaker 1: your main gig at Buzzworks and so you wear multiple
- 1:20Speaker 1: hats and so I thought, you know, having you come
- 1:22Speaker 1: on to the podcast. I love having different guests, different
- 1:24Speaker 1: backgrounds and sharing how you run your company, how do
- 1:30Speaker 1: you lead people, you do training, you leadership development, your
- 1:35Speaker 1: developing systems. I mean, there's just so many different elements
- 1:37Speaker 1: of the life of a business Jessica that I feel
- 1:39Speaker 1: like our listeners are really going to enjoy your sharing
- 1:43Speaker 1: in your journey. So before we get into kind of
- 1:47Speaker 1: that though, I love to hear about you know, you
- 1:51Speaker 1: Jessica in starting Buzzworks and then ultimately you came into
- 1:54Speaker 1: sem later on as well, and kind of walk us
- 1:56Speaker 1: through your journey as a business owner. So the people
- 1:59Speaker 1: can just kind of say, who's Jessica, what's Jessica about?
- 2:03Speaker 2: Awesome?
- 2:03Speaker 3: So I started Buzzworks probably fourteen fifteen years ago. I
- 2:07Speaker 3: was actually only twenty three. When I started my own business.
- 2:10Speaker 2: I was.
- 2:13Speaker 3: With ad agencies. The last one I was with was
- 2:15Speaker 3: a small boutique ad agency. The only thing I wasn't
- 2:18Speaker 3: doing was sales and finances, and so one day I
- 2:23Speaker 3: was sitting there and I was like, why am I
- 2:25Speaker 3: doing this? All? I'm hiring people, I'm creating systems. I'm
- 2:29Speaker 3: doing all this stuff, I might as well go out and.
- 2:31Speaker 2: Do it on my own.
- 2:32Speaker 3: So that's when I broke off and used my network
- 2:35Speaker 3: to actually build my company. So I went to previous
- 2:38Speaker 3: ad agencies and said, hey, I am freelancing, Now do
- 2:42Speaker 3: you have fractional positions that I can come in? And
- 2:44Speaker 3: so for a while I was just doing fractional positions.
- 2:47Speaker 3: One of my favorite ones was I the only thing
- 2:50Speaker 3: I did was create storyboards for animated Christmas cards for
- 2:55Speaker 3: attorneys across the US, and that literally fed me me
- 3:01Speaker 3: and kept got me off the ground until I got
- 3:03Speaker 3: my own clients. So I'm very thankful to Robert Mamrie,
- 3:06Speaker 3: who was a mentor of mine at a different agency.
- 3:09Speaker 2: That hired me for that position.
- 3:11Speaker 3: So you always remember the people that teach you to
- 3:14Speaker 3: support you as you go through it. But started growing
- 3:19Speaker 3: the agency, we focused down on websites because I wanted
- 3:21Speaker 3: to have a family, and that was the portion of
- 3:24Speaker 3: the business that was like prince wash and repeat. It
- 3:28Speaker 3: took all my skills from marketing, from visual design to
- 3:31Speaker 3: technical to systems and put them all in one thing.
- 3:36Speaker 3: And so from there I started growing my business and
- 3:38Speaker 3: as soon as I started having kids, I realized, hey,
- 3:42Speaker 3: I want to spend.
- 3:42Speaker 2: Time with the kids.
- 3:43Speaker 3: And that's when I started hiring people and outsourcing parts
- 3:48Speaker 3: of it. And that's kind of how my agency came
- 3:50Speaker 3: to be. Was I wanted to go do other things
- 3:53Speaker 3: in my life and sit behind a computer. So I
- 3:56Speaker 3: brought people to my world so that I could go
- 3:59Speaker 3: do the things I wanted to do. So youngest kid
- 4:03Speaker 3: finally went got into school and I said, Okay, I
- 4:06Speaker 3: got to get back out there. I got to do
- 4:08Speaker 3: business and be let's really go after it.
- 4:11Speaker 2: And so everyone said, go network famous words, go network
- 4:19Speaker 2: whatever that is.
- 4:19Speaker 3: Yes, I mean my first networking room.
- 4:22Speaker 2: I was standing.
- 4:24Speaker 3: There for my thirty second pitch. My hands were white
- 4:28Speaker 3: knuckling because it was in person. I was super scared,
- 4:34Speaker 3: and someone actually sold me off of like I bought
- 4:38Speaker 3: a package for like five hundred dollars for someone to
- 4:40Speaker 3: help me with my thirty seconds.
- 4:42Speaker 2: I was so scared to.
- 4:43Speaker 3: Talk in front of people, ohn because I've been sitting
- 4:47Speaker 3: behind my computer for Yeah.
- 4:49Speaker 2: Kids, gota thing.
- 4:51Speaker 3: So fast forward, ran into SCN, started there as a member,
- 4:57Speaker 3: became a president, and we then grew that to be
- 4:59Speaker 3: the largest SEM group in the nation. From there, they
- 5:03Speaker 3: asked me to create a training program. One thing led
- 5:05Speaker 3: to another and I became COO somehow.
- 5:08Speaker 1: So yep, when you're keeping it going, Yes, absolutely, absolutely one.
- 5:15Speaker 1: And again I've seen you firsthand, Jessica. That's why I
- 5:17Speaker 1: love having people on the podcast that I worked with.
- 5:20Speaker 1: I've seen an action. I know you're all about serving
- 5:23Speaker 1: and helping others. You were definitely there for me and
- 5:27Speaker 1: figuring out what that group would look like and that
- 5:30Speaker 1: support and I was very impressed with the training that
- 5:33Speaker 1: you did and using the platform in this case circle.
- 5:36Speaker 1: But I mean you're leveraging these things and all these
- 5:38Speaker 1: assets and bringing them all together and so love I
- 5:41Speaker 1: love your tagline too for Buzzworks to creating these super
- 5:44Speaker 1: sticky you know, websites, like something that you want to
- 5:47Speaker 1: stay and learn and find out more about.
- 5:49Speaker 3: Right, Yeah, So super sticky sweet websites and Buzzworks was
- 5:53Speaker 3: a brand that was developed because my first entrepreneurial journey
- 5:56Speaker 3: was I was a beekeeper at the age of twelve
- 5:59Speaker 3: to fifteen years old, and so I wanted to play
- 6:01Speaker 3: off of that, and super sticky Sweet websites came along
- 6:05Speaker 3: after that, and it's really applicable to anything in business.
- 6:10Speaker 3: You have to be super You have to have that
- 6:11Speaker 3: thing that attracts people to your business. You have to
- 6:15Speaker 3: be sticky. You have to give them something that wants
- 6:17Speaker 3: them to wants that wants that gives them something that
- 6:22Speaker 3: wants to keep them around, and then finally you need
- 6:25Speaker 3: to give them that thing that makes them convert into customers.
- 6:28Speaker 2: So that's where super Sticky Sweet came from.
- 6:31Speaker 1: I love that I didn't get all of that, but
- 6:34Speaker 1: now that you put all those pieces together, that's fantastic, Jessica,
- 6:37Speaker 1: And I love hearing the background. Obviously that was a
- 6:39Speaker 1: passion of you. I don't think you know, young people
- 6:42Speaker 1: don't always just like oh, I just wanted to be keeping.
- 6:44Speaker 1: So like, hey, you got into that and you have
- 6:45Speaker 1: passion translated into websites, you know. Yeah, school. I love
- 6:51Speaker 1: that you also say, you know you help that you
- 6:53Speaker 1: build things that grow, and you know that you obviously
- 6:56Speaker 1: have a passion for that. And I've seen that firsthand,
- 6:59Speaker 1: and and I think not everybody always has that in mind,
- 7:03Speaker 1: and maybe they think they do, but I've seen you
- 7:06Speaker 1: actually do it. And what did what point did you
- 7:09Speaker 1: realize that you needed systems and structure tied to the
- 7:13Speaker 1: creativity to actually make that happen.
- 7:18Speaker 3: It was mainly the clients, okay, because if we didn't
- 7:24Speaker 3: give the systems to the clients, then that's when scope
- 7:29Speaker 3: creep started to come into projects. But not only that,
- 7:33Speaker 3: as I continue to build my business, the systems weren't
- 7:36Speaker 3: just to keep the clients aligned with the timelines and
- 7:39Speaker 3: the process, but it was also for our staff and
- 7:44Speaker 3: the agency to understand where is this project point. So
- 7:47Speaker 3: I like to say that your customer journey isn't just
- 7:51Speaker 3: for your customer, it's also for your people that are
- 7:54Speaker 3: working inside of your business, so they know exactly what
- 7:56Speaker 3: to do, when to do, and what their part and
- 7:59Speaker 3: role is to play as the project moves along.
- 8:03Speaker 1: Yeah, that makes sense. So so I want to move
- 8:06Speaker 1: into a question of like you've you've been working with
- 8:09Speaker 1: these websites, you've been working with success Champion networks, you're
- 8:12Speaker 1: building communities, but you know, what have you seen that
- 8:16Speaker 1: is failing in that area? Like you've done a lot
- 8:19Speaker 1: of like I said, you started the networking group, and
- 8:21Speaker 1: why do you feel like some of this people like
- 8:23Speaker 1: don't they get they get frustrated it's not working right,
- 8:26Speaker 1: It's stalling out. What are you what are you seeing there?
- 8:29Speaker 1: As a common denominator.
- 8:32Speaker 3: There's a couple of things that I see.
- 8:36Speaker 2: Are we when we specifically.
- 8:38Speaker 3: Talk about networking groups, and this kind of correlates to
- 8:42Speaker 3: websites too, is they're too early in the game. So
- 8:46Speaker 3: if you're too early in your business, you still don't
- 8:50Speaker 3: know what you're doing. And if you don't know what
- 8:53Speaker 3: you're doing in your business, then you can't project that
- 8:56Speaker 3: and enunciate that to everyone else in your group. And
- 9:00Speaker 3: so now you're a leader saying, hey, let's go climb
- 9:02Speaker 3: this hill, but I don't know what hill we're climbing yet. Yeah,
- 9:08Speaker 3: So you need to have at least one to three
- 9:10Speaker 3: years underbelt in your business. You do need to have
- 9:13Speaker 3: a client portfolio behind you and understand what your client's
- 9:17Speaker 3: problems are and how you can surround yourself with people
- 9:20Speaker 3: that also serve the same problem, the same client or
- 9:23Speaker 3: the same outcome. Which that goes into. You need to
- 9:29Speaker 3: be very clear on your mission, vision and values of
- 9:34Speaker 3: the group. You need to know why this group exists.
- 9:37Speaker 2: You need to know what your vision is, what do
- 9:41Speaker 2: you want to grow?
- 9:42Speaker 3: When I started my networking group, I said, you guys
- 9:45Speaker 3: were not just going to be one single networking group
- 9:48Speaker 3: in the Dallas Sport Worth area. We are going to
- 9:50Speaker 3: take over, literally take over the business community in the
- 9:53Speaker 3: Dallasport Worth area. And that's what everyone rallied behind, and
- 9:56Speaker 3: that's what we actually built from. My group actually built
- 10:00Speaker 3: six more groups until they pulled me out and said, hey, Jessica,
- 10:03Speaker 3: come b.
- 10:04Speaker 1: C O Y. Yeah, that's awesome, that's awesome. Well, I
- 10:10Speaker 1: want to add, I want to comment on your point
- 10:12Speaker 1: because I have been the success champions that work for
- 10:14Speaker 1: now over a year, and I've seen the difference when
- 10:16Speaker 1: people come in and they're not clear, like you said,
- 10:20Speaker 1: on who they exactly serve or the problem they serve,
- 10:23Speaker 1: or who could be we you know, we call them,
- 10:26Speaker 1: you know, the Synergy partners or that who could they
- 10:28Speaker 1: make introductions for? They're not clear on that. And I
- 10:30Speaker 1: and and even candidly, when I was working with you
- 10:32Speaker 1: in my group, there were some challenges that even that
- 10:34Speaker 1: group and we're working through it, and I realized, Okay,
- 10:37Speaker 1: this is this is important work to do because you
- 10:41Speaker 1: and I feel like why I want to have you
- 10:43Speaker 1: on the podcast, Jessica, because I get hit or you
- 10:45Speaker 1: see a lot of people, marketers, if you will, trying
- 10:47Speaker 1: to sell you anything, and it's like, but they're selling
- 10:49Speaker 1: you something and you're not clear on what you're trying
- 10:51Speaker 1: to get put communicate out there. Like you said, you're
- 10:54Speaker 1: not clear on your vision, your mission values. But I'll
- 10:56Speaker 1: build you a website. I can build you a website tomorrow,
- 10:59Speaker 1: the best, the best web site. And they're like, but
- 11:01Speaker 1: you don't even understand, and you haven't got to know me.
- 11:03Speaker 1: Can you speak to a little bit about that, Jessica.
- 11:05Speaker 3: Yeah, I actually do not work with startups unless they're
- 11:08Speaker 3: they they have had a previous business. Because if they
- 11:12Speaker 3: are a startup, first time business owner, I tell them
- 11:17Speaker 3: before you even get a website, put up your LinkedIn page,
- 11:21Speaker 3: put up your Facebook page, and then go sell. Go
- 11:24Speaker 3: sell one time, go sell two times, go sell three times,
- 11:26Speaker 3: go sell it twenty times. And once you get that
- 11:30Speaker 3: sell process in, now let's start building that website. Now,
- 11:34Speaker 3: let's start building that networking group.
- 11:36Speaker 2: Because now you know.
- 11:37Speaker 3: Exactly who you're going after, and if people know exactly
- 11:41Speaker 3: who you're going after, that's when they can rally around you.
- 11:45Speaker 1: That's so important, Jessica, because I hear a lot of
- 11:47Speaker 1: startups they are like, well, I got to get my
- 11:49Speaker 1: LLC in place, and I got to get this other thing,
- 11:51Speaker 1: and they're doing all the back end stuff, but they've
- 11:53Speaker 1: never made a sale.
- 11:55Speaker 3: If you can't tell, you don't have a business.
- 11:57Speaker 1: Right right, And this is a this is a classic,
- 12:01Speaker 1: but this happens even on big you know, yeah, if
- 12:04Speaker 1: you're not clear going through and testing the market like
- 12:06Speaker 1: you're saying, Jessica, I was talking to another person yesterday,
- 12:09Speaker 1: just more on branding specifically, and she's like, I don't
- 12:12Speaker 1: think you know what he's at is solving the real problem.
- 12:15Speaker 1: And so you know you're not getting clear on that. Yeah,
- 12:18Speaker 1: you're gonna you're not gonna have a business. You're not
- 12:20Speaker 1: gonna have the sales. And I fallen in that trap too,
- 12:23Speaker 1: because I know I'm about transitionaris and what we were
- 12:27Speaker 1: learning of, Like, okay, yo, no, you've got to go
- 12:29Speaker 1: back in there, like you said earlier, Jessica, like you
- 12:31Speaker 1: do all the other parts, but you didn't do the
- 12:33Speaker 1: cells and the financials. You're like, but I could do this.
- 12:35Speaker 1: I just got to get my foot, you know, put
- 12:37Speaker 1: myself in there, right.
- 12:39Speaker 2: Yeah.
- 12:39Speaker 3: Yeah, And it's kind of when you start a business.
- 12:43Speaker 3: It really has to be baptizing by fire, and you
- 12:46Speaker 3: have to go in and you have to sell because
- 12:48Speaker 3: if you don't make that sell, guess what's going to happen.
- 12:51Speaker 3: You're going to be going back into corporate world and
- 12:54Speaker 3: getting that job that you did not want.
- 12:57Speaker 1: Yes, right, absolutely so, So I think getting that clear
- 13:02Speaker 1: that's that's really important. So once you know the community,
- 13:05Speaker 1: let's just say, is basically established. So we've got a
- 13:08Speaker 1: base understanding of the mission, the vision and whatnot. So
- 13:12Speaker 1: let's just say we've got that foundation. But over time,
- 13:16Speaker 1: where do you see a breakdown? Is it I'm just
- 13:19Speaker 1: going to give you some ideas that I've seen. Is
- 13:21Speaker 1: it leadership? Is it? The culture? Is it the systems?
- 13:23Speaker 1: Is communication? Like where do you see you know, if
- 13:26Speaker 1: we've started something and I've seen this organizations, but then
- 13:29Speaker 1: they kind of collassed in and on themselves. It's like
- 13:31Speaker 1: we had something to start with, it was great, and
- 13:33Speaker 1: then something went wrong. Where do you typically see that,
- 13:36Speaker 1: Jessa Gay in your experience?
- 13:38Speaker 2: So it's usually in communication one.
- 13:42Speaker 3: In our networking groups, we have five leadership team members.
- 13:47Speaker 3: If the president and the vice president in the leadership
- 13:52Speaker 3: groups are not communicating and delegating and creating that commaraderie
- 13:57Speaker 3: between the leadership team that's going to trickle down into.
- 14:00Speaker 2: The members inside of the group.
- 14:02Speaker 3: You really have to have that cohesive leadership team that
- 14:07Speaker 3: builds the culture, that sets the tone and sets the
- 14:10Speaker 3: vibe and sets the projection of where this group is going.
- 14:14Speaker 3: Because everyone wants to be part of something moving forward.
- 14:17Speaker 3: And so if the president and the VP can make
- 14:21Speaker 3: this feeling of this is the direction where you're going,
- 14:24Speaker 3: even if they maybe be faking it for a little bit,
- 14:27Speaker 3: because I honestly was one of the presidents that was
- 14:30Speaker 3: faking it for a little bit, people will come in
- 14:34Speaker 3: and be like, I see where you're going. Let's make
- 14:36Speaker 3: this vision happen because I believe in you and I
- 14:39Speaker 3: believe this is going to help my business as well.
- 14:41Speaker 1: M H. And do you think because I've seen this
- 14:44Speaker 1: in organizations, just get your take where they have gone
- 14:48Speaker 1: through that first of the vision or the mission and
- 14:50Speaker 1: the values, but they forget to communicate this. And one
- 14:53Speaker 1: thing I just said on a comment, I love SCNS value.
- 14:56Speaker 1: So you guys can go look them up. They're great.
- 14:59Speaker 1: And we talked about the every meeting, right, you know,
- 15:01Speaker 1: what's your favorite David don't be a dick, you know,
- 15:07Speaker 1: I mean, because there's so many people. I mean, how
- 15:09Speaker 1: many of us were getting pitched all the time, right
- 15:12Speaker 1: every day. They're not like I mentioned earlier, and that's
- 15:14Speaker 1: you know, you're not you're that means you're thinking about
- 15:16Speaker 1: yourself and not how you can serve other people. And
- 15:20Speaker 1: I really think what I've noticed about sen particularly as
- 15:24Speaker 1: I find that there's a intentional networking and people that
- 15:27Speaker 1: really do care for one another and they're looking after
- 15:30Speaker 1: the best interest. If we can make get a direct
- 15:32Speaker 1: referral or an introduction, amazing, But at the end of
- 15:34Speaker 1: the day, can we help each other rise? You know,
- 15:36Speaker 1: I may not always get direct business, and that's not
- 15:38Speaker 1: exactly how I can equate a success. That's part of it.
- 15:42Speaker 1: But what I was just in our meeting yesterday, we're
- 15:45Speaker 1: in the dragons rising one by those who want to
- 15:47Speaker 1: come check it out, uh, and we were talking about
- 15:49Speaker 1: how we're thankful for the intentionality and the way that
- 15:52Speaker 1: people show up and are just being honest and real
- 15:56Speaker 1: and and caring for one another. And that seals into
- 15:59Speaker 1: the other values family first and others there. But I
- 16:01Speaker 1: think they're all interconnected. You poll on one and they're
- 16:04Speaker 1: they're they're in there, Jessica. But that's part of the
- 16:07Speaker 1: you know, I know, you know, Donnie, and the in
- 16:11Speaker 1: maybe some of the language I was talking to somebody
- 16:13Speaker 1: might throw off some people. But at the bottom line,
- 16:16Speaker 1: why I like about SCN specifically is it's just very
- 16:19Speaker 1: real and we're not kind of playing at the surface
- 16:21Speaker 1: level here and kind of quote being nice. There's a
- 16:24Speaker 1: difference between nice and kind and I value kindness over niceness,
- 16:29Speaker 1: and I think kindness can it can sting a little bit,
- 16:32Speaker 1: but it's coming from a place of true care and
- 16:34Speaker 1: wanted to help you rise. And that's what I see
- 16:37Speaker 1: SCN striving to do yes.
- 16:40Speaker 2: And that's what I love about it is that.
- 16:45Speaker 3: It takes all the corporate bullshit and throws it out
- 16:49Speaker 3: the door. I mean, that's why I left corporate world
- 16:52Speaker 3: at twenty three was because I got tired of the politics.
- 16:56Speaker 2: I got tired of.
- 16:58Speaker 3: Putting an idea up on the board and then someone
- 17:01Speaker 3: in the other agency tweaking it this minor way and
- 17:04Speaker 3: then improving it and saying, hey, this was my idea.
- 17:07Speaker 3: And so it's like, and we're in a world today
- 17:12Speaker 3: where you do not have to be strapped to a
- 17:14Speaker 3: desk anymore. You can work wherever you want to. And
- 17:20Speaker 3: I admire the people in SEM that are like the
- 17:25Speaker 3: digital nomads that are living in Spain, are in Granada
- 17:30Speaker 3: and all these different places. And that's the amazing thing
- 17:33Speaker 3: is that we still get to connect with everyone and
- 17:35Speaker 3: build a business.
- 17:37Speaker 1: Yeah, And I think what and I want to get
- 17:41Speaker 1: into really, how do we do this? You know, we
- 17:43Speaker 1: know understand ways things that fail, but how do we
- 17:46Speaker 1: build systems that really serve people and not the other
- 17:49Speaker 1: way around? And I found, like you said, mentioned you
- 17:53Speaker 1: know that you can work remotely. Now it's you know,
- 17:56Speaker 1: we're recording this at the end of twenty twenty five.
- 17:59Speaker 1: This is five. Now it's hard to believe because like
- 18:01Speaker 1: you look at this post of COVID, but you know,
- 18:05Speaker 1: you have other businesses are like, well we need everybody
- 18:07Speaker 1: back in the office. Well why right? And it's a
- 18:11Speaker 1: trust issue, and it's like, well, if we don't see
- 18:13Speaker 1: you in there, that's many of the times, not all
- 18:15Speaker 1: of it, but I think there's a trust issue there
- 18:18Speaker 1: and the culture of like, well we don't see you
- 18:20Speaker 1: in there, we don't trust you. And so we're creating
- 18:22Speaker 1: these systems that I don't really believe truly serve people.
- 18:26Speaker 1: And I think it's like flipping it the other way around,
- 18:30Speaker 1: and and same thing with the websites or things where
- 18:32Speaker 1: like oh, let's just make this website. I'm like, is
- 18:34Speaker 1: it serving the people or is it more about you?
- 18:36Speaker 1: And like, you know who, how are you trying to
- 18:39Speaker 1: reach people? And I think we have to keep remembering,
- 18:41Speaker 1: like how do we do this without diminishing relationships? And
- 18:46Speaker 1: I do really appreciate the framework that particularly sen holds
- 18:51Speaker 1: that there's a framework that we adhere to, but it's
- 18:53Speaker 1: you're not a slave to that. There's flexibility in how
- 18:56Speaker 1: you work through this. And if you go to any
- 18:58Speaker 1: SCN group and I've gone to many of them, you're
- 19:01Speaker 1: not going to have the exact same experience. It's similar, right,
- 19:05Speaker 1: but it's not going to be the exact same because
- 19:07Speaker 1: you have different people in there that are following the
- 19:09Speaker 1: frameworks and creating it to serve who is in that group.
- 19:13Speaker 1: If you just look at the names of the groups, right,
- 19:15Speaker 1: I mean there's a lot of different You look at
- 19:16Speaker 1: the names, You're like, that's we're dragons rising, you know,
- 19:19Speaker 1: there's traffic thunder, there's coffees for closers, all these different
- 19:22Speaker 1: ones because there's a different emphasis in a way that
- 19:25Speaker 1: they operate, and I think that's great.
- 19:28Speaker 3: Yeah, And it all comes down to when we built this,
- 19:32Speaker 3: we didn't we wanted the people to own the room.
- 19:36Speaker 2: Okay, we wanted the.
- 19:37Speaker 3: People to build the culture, because me and Donnie don't
- 19:40Speaker 3: sit in these rooms every day. It's you guys that
- 19:42Speaker 3: sit in the room. So you guys need to enjoy it.
- 19:45Speaker 3: So what we provide is a framework to run a
- 19:48Speaker 3: badass networking meeting, and then we tell the leaders season
- 19:53Speaker 3: this to taste.
- 19:54Speaker 2: Now, don't go.
- 19:54Speaker 3: Crazy at everything, but season it to your taste because
- 20:00Speaker 3: dragons rising with the buyer on the head and all
- 20:03Speaker 3: that crazy stuff. And have fun with it, because if
- 20:07Speaker 3: you're not having fun in business, then why are you
- 20:09Speaker 3: in it?
- 20:10Speaker 1: Mm hmm yeah, absolutely, I mean you hit the nail
- 20:14Speaker 1: on the head you want to have But why do
- 20:16Speaker 1: you think, you know, do leaders maybe over complicate some
- 20:21Speaker 1: things sometimes, Jessica, like, how can we keep it simpler?
- 20:25Speaker 3: You know?
- 20:27Speaker 1: Uh?
- 20:28Speaker 3: Do they over complicate things?
- 20:33Speaker 1: You know?
- 20:34Speaker 3: That's a good question because sometimes there is complications in
- 20:39Speaker 3: the systems behind the scenes to make it simple for
- 20:44Speaker 3: the leaders in front, Okay, Behind every business, behind every
- 20:49Speaker 3: networking group, there's a bunch of systems running. And the
- 20:53Speaker 3: systems they may look complicated or they they are most
- 20:57Speaker 3: likely complicated. But when you pull them off and it
- 21:00Speaker 3: looks effortless, that's.
- 21:03Speaker 2: When you know something's working.
- 21:04Speaker 3: Because we have all these different things going on in
- 21:07Speaker 3: the back end. But when we show up, we look
- 21:10Speaker 3: put together, we know our shit, and we're kind of thing.
- 21:17Speaker 1: What have you seen for those background? What have you
- 21:19Speaker 1: seen the systems that are essential for scaling? You know
- 21:25Speaker 1: people different organizations like SCN because you've helped build a
- 21:28Speaker 1: what have you seen like okay to help grow in
- 21:31Speaker 1: scale and support people? What kind of systems do you
- 21:33Speaker 1: see that are necessary, Jessica.
- 21:36Speaker 3: So particularly to building a networking group that works around you.
- 21:41Speaker 3: A traditional networking group, you have one inviterer in the room,
- 21:46Speaker 3: and that one invit sits in their own network and
- 21:49Speaker 3: nobody else invites. Well, that one inviter gets drained, gets exhausted,
- 21:54Speaker 3: gets burnt.
- 21:54Speaker 2: Out, and then they leave and then the group dies.
- 21:57Speaker 3: And SBN we ensure that all leaders know that it's
- 22:01Speaker 3: an expectation that they should be inviting to the group.
- 22:04Speaker 3: And if the leaders set the example then the members
- 22:09Speaker 3: will follow inside of the chapter is this wasn't there
- 22:12Speaker 3: when you were training. We've now released a chapter hit
- 22:15Speaker 3: list where every time they add a leader in, they're
- 22:18Speaker 3: adding people to this hit list of these are the
- 22:21Speaker 3: people I need to be networking in, So the leadership
- 22:24Speaker 3: knows exactly who needs to be in the room, so
- 22:27Speaker 3: when they're out networking, they can bring it back to
- 22:30Speaker 3: their boardroom. Because that's kind of how I look at SCN.
- 22:33Speaker 3: You have your many networks out there, and SCN is
- 22:36Speaker 3: your weekly boardroom meeting. But now we have a chapter
- 22:41Speaker 3: hit list that they know exactly who everyone needs to
- 22:45Speaker 3: meet and who needs to be in the room, so
- 22:47Speaker 3: they can keep their eyes out when they're out networking
- 22:50Speaker 3: as well.
- 22:51Speaker 1: Yeah, and that is great. And I think the other
- 22:56Speaker 1: thing that I've seen, and the leg you comment on
- 22:58Speaker 1: this too, is scaling is like what's important? So when
- 23:03Speaker 1: you're scaling an organization, like being clear as like what
- 23:05Speaker 1: are we measuring, what are we tracking? What's important so
- 23:09Speaker 1: that we know how to win if you will, uh
- 23:13Speaker 1: and and and maybe you can speak to that to both,
- 23:15Speaker 1: by the way, sc and also a website, because I
- 23:17Speaker 1: think there's a lot of information out there. There's a
- 23:20Speaker 1: lot of things, but if it's all kind of coequal,
- 23:22Speaker 1: it's harder than prioritize and focus on what's most important,
- 23:26Speaker 1: what's making the difference. So maybe you talk a little
- 23:28Speaker 1: bit about that too as far as like when. So
- 23:30Speaker 1: that's how being people succeed, right of like what's I
- 23:33Speaker 1: need to look on? What do I need to what's working,
- 23:35Speaker 1: what's not working, whether it's in s CN or even
- 23:38Speaker 1: I get overwhelm when you look at websites and there's
- 23:40Speaker 1: all these new SEO, AIO, whatever, all these different things, right,
- 23:44Speaker 1: all those things like I'm like, what do I look at?
- 23:46Speaker 1: What is important? How do I equip myself so that
- 23:48Speaker 1: I'm successful? Right?
- 23:50Speaker 3: Okay, So in the networking room world, what you're looking
- 23:54Speaker 3: to do is to get in to as many conversations
- 23:57Speaker 3: as you possibly can with that. A lot of people
- 24:02Speaker 3: go into networking thinking that they're going to find their
- 24:04Speaker 3: end user client in the room, so the person you
- 24:07Speaker 3: want to sell to, but you're not looking for that
- 24:09Speaker 3: end user client. You're looking for your referral partners, the
- 24:14Speaker 3: people that can get you into the conversations of your
- 24:17Speaker 3: end user client. Now, the KPIs for networking They should
- 24:22Speaker 3: be how many people are you inviting to the room.
- 24:25Speaker 3: How many introductions are you making to people? How many
- 24:29Speaker 3: referrals are you making to people? Introductions and referrals are different. Introductions.
- 24:33Speaker 3: Is hey, you guys have synergy around your client. You
- 24:36Speaker 3: guys should have that conversation and go talk referrals. Is hey,
- 24:41Speaker 3: this is a warm sales call lead. I trust you
- 24:44Speaker 3: as a vendor. Go have this conversation. And then the
- 24:47Speaker 3: last thing is the number of virtual calls that you're having,
- 24:50Speaker 3: because if you're not tracking your virtual calls, you're not
- 24:53Speaker 3: getting into conversations. You need to be in it, and
- 24:55Speaker 3: you're just sitting in a networking room. Your networking room
- 24:59Speaker 3: is a touch point. Your relationships are going to be
- 25:03Speaker 3: built on the virtual calls and the one on ones that.
- 25:07Speaker 2: You have afterwards.
- 25:09Speaker 3: So that's the whole networking hemisphere. I guess you can
- 25:15Speaker 3: say I have had. Out of all four of those,
- 25:19Speaker 3: I would say the most important is inviting. And this
- 25:22Speaker 3: is from personal experience. I would have invite people into
- 25:28Speaker 3: my networking group and I didn't care if they joined.
- 25:33Speaker 2: Okay, what it did for me was, since I was.
- 25:36Speaker 3: Leading a group of twenty badass business owners. They would
- 25:40Speaker 3: see me as an authority in the business space, and
- 25:45Speaker 3: even if they didn't join two, three weeks, four or
- 25:48Speaker 3: five months later, they would send a referral to me
- 25:51Speaker 3: for a website later because they've remembered that I brought
- 25:54Speaker 3: them and.
- 25:54Speaker 2: Introduced them to a bunch of really cool people.
- 25:57Speaker 3: I've also gone out and invited just random people and
- 26:02Speaker 3: they go, well, Jessica, I don't want to be part
- 26:05Speaker 3: of the networking group, but I do need to talk
- 26:07Speaker 3: to you about websites. So it's an interesting way to
- 26:14Speaker 3: build lead generation into your business. It's a more natural
- 26:18Speaker 3: relationship based way to sell. Not that it replaces places
- 26:24Speaker 3: cold calling, cold LinkedIn outreach and all those things. You
- 26:27Speaker 3: still need those, but networking should be one of your
- 26:33Speaker 3: business development aspects that you are always working on.
- 26:37Speaker 1: Yeah, so would I want to add to that, Jessica,
- 26:40Speaker 1: because I think it's I love. Actually, people that have
- 26:44Speaker 1: listened to this podcast or have interacted me at some
- 26:46Speaker 1: point they know I typically do invite them to an
- 26:49Speaker 1: SCND meeting because of the just to the point you said,
- 26:52Speaker 1: it's up there, But I also think the to your point,
- 26:57Speaker 1: the meeting is just one touch point. It really is
- 27:01Speaker 1: building the relationship. And it's not even one virtual coffee.
- 27:06Speaker 1: It's it's repeatedly finding those people that you're building the
- 27:09Speaker 1: relationship with because it takes time, right to know somebody,
- 27:13Speaker 1: to really trust them and say, Okay, I like them,
- 27:17Speaker 1: I trust them, I believe that what they're about. There's
- 27:21Speaker 1: many people in sen that I've had repeated calls with
- 27:24Speaker 1: because it's like we're realigning and like, okay, where are
- 27:27Speaker 1: you at? What's going on? It's just hard to stay
- 27:29Speaker 1: on top of all these things where you know, and
- 27:31Speaker 1: so it's like that's where I found the deeper connections.
- 27:36Speaker 1: And then it's like, okay, I want to make sure
- 27:39Speaker 1: that I'm investing that to your point, investing that time
- 27:43Speaker 1: and I think you know. Thankfully, STN makes it pretty
- 27:46Speaker 1: easy to invite people because you can just go to
- 27:48Speaker 1: the website and there's a link and you can sign
- 27:50Speaker 1: this up and automations right and all this stuff and
- 27:53Speaker 1: so and it makes it it makes it easy for
- 27:56Speaker 1: me to say, because you've done this back end system,
- 27:58Speaker 1: Jessica and helping great of like it's kind of plug
- 28:02Speaker 1: and play, and so I'm not having to do some
- 28:04Speaker 1: many things so manually. And I mean to me, that's
- 28:07Speaker 1: also where we're hiring somebody like you on the website,
- 28:10Speaker 1: stuff of like how can we streamline this so it's
- 28:12Speaker 1: not so clunky and bulky, so that you can do
- 28:15Speaker 1: your best work getting out there and having those conversations
- 28:18Speaker 1: and not playing around with, you know, trying to upload
- 28:20Speaker 1: an image or doing something some kind of automation or
- 28:23Speaker 1: a filling out a form, right, because that's not the
- 28:25Speaker 1: best use of your time.
- 28:27Speaker 3: But if you look at a website, all it is
- 28:30Speaker 3: is a conversation. It's just a mental conversation with your
- 28:34Speaker 3: prospect that's looking at your website, and they may have
- 28:36Speaker 3: to come back one or two or three times to
- 28:38Speaker 3: finish the conversation. But what I tell a lot of
- 28:41Speaker 3: people is that your website should be your top sales conversation.
- 28:46Speaker 3: So a lot of times when we're working with businesses,
- 28:49Speaker 3: not only am I talking to the CEO with their vision,
- 28:53Speaker 3: mission values, I'm also talking to the people that are
- 28:56Speaker 3: out there on the field that are their sales reps,
- 28:58Speaker 3: that will know the conversations that they're having and know
- 29:02Speaker 3: what's making sense in the world right now with the
- 29:05Speaker 3: product that they're selling.
- 29:07Speaker 1: Oh, I love I love that you brought that up,
- 29:08Speaker 1: Jessica about because I think that that really is your
- 29:13Speaker 1: How do we take conversations to conversions? We don't want
- 29:18Speaker 1: without like being gross. We want to think it in
- 29:20Speaker 1: a natural way, right, And so what why do you
- 29:24Speaker 1: think websites, you know, maybe fail to do that, fail
- 29:28Speaker 1: to have that conversation. Where are they where are they
- 29:31Speaker 1: failing in in getting people to say, oh, look, I
- 29:33Speaker 1: want to have a conversation with this person, I want
- 29:36Speaker 1: to I want to opt in, I want to raise
- 29:37Speaker 1: my hand. What what do you? What do you see
- 29:40Speaker 1: a miss there? And using the website, like you said,
- 29:42Speaker 1: as a conversation a point of conversation.
- 29:45Speaker 2: So three points. So, first one, they did not.
- 29:50Speaker 3: Invest in their website, so they just said, hope, people
- 29:53Speaker 3: say I needed your website, So here's a website. So
- 29:56Speaker 3: they're not really buying into the whole digital marketing thing yet.
- 30:01Speaker 3: The second one, it's two and this usually applies to
- 30:05Speaker 3: older businesses. It's just became a block of information. It's
- 30:10Speaker 3: scattered and it's unorganized, and so it's like a person
- 30:14Speaker 3: that is squirreling out on you in twenty million different
- 30:18Speaker 3: ways and you don't know where to go. And then
- 30:21Speaker 3: the last reason is because they don't have a strong
- 30:24Speaker 3: call to action. People need to be prompted, especially in
- 30:31Speaker 3: the digital space. They need to be Okay, what is
- 30:34Speaker 3: my next step? Oh?
- 30:35Speaker 2: Here it is.
- 30:36Speaker 3: Would you like to schedule a consultation with me?
- 30:39Speaker 2: Oh yes, I would.
- 30:39Speaker 3: Let me click here and schedule a time to talk
- 30:42Speaker 3: to you. So you need the prompting throughout the website.
- 30:46Speaker 3: You need to make sure that it's organized, and you
- 30:48Speaker 3: need to invest into your website to ensure that all
- 30:51Speaker 3: of these pieces come together and create an environment that
- 30:56Speaker 3: creates the base of your digital experience.
- 30:59Speaker 1: And I can see where you know if you're not
- 31:01Speaker 1: and I'm not an expert in this, and I've had
- 31:03Speaker 1: to help to you, Jessica. Guys like having somebody like
- 31:05Speaker 1: you come alongside and say, let's take all these pieces
- 31:08Speaker 1: that you've got and put it in a cohesive way
- 31:11Speaker 1: that makes sense so when they enter your your website,
- 31:15Speaker 1: it's a natural flow and they're not getting destroyed. I've
- 31:17Speaker 1: learned this mistake where I put something off that took
- 31:20Speaker 1: them away from the website. Right, I'm like, oh, duh, okay,
- 31:23Speaker 1: that does makes sense. Right, It's like I learned, you know,
- 31:26Speaker 1: I'm learning yeah.
- 31:28Speaker 3: Well, I mean there are good resources. So if you
- 31:30Speaker 3: have partners, not only do you want to have the
- 31:34Speaker 3: links that link out of it, and usually you're using
- 31:36Speaker 3: those in blog posts, but you also want to link in.
- 31:42Speaker 3: So it's kind of like networking again. Think about your
- 31:45Speaker 3: website as a network. Who are the people that surround
- 31:49Speaker 3: you and your ICP. How can you get on their
- 31:51Speaker 3: websites to grab back links to bring back to your website,
- 31:54Speaker 3: to push your authority up in the digital space.
- 31:58Speaker 1: Yeah, and that's part of the reason why we we're
- 32:00Speaker 1: recording the podcast here. I wanted to have you on, Jessica,
- 32:02Speaker 1: because it's another way of reaching people. Obviously, it's through
- 32:05Speaker 1: YouTube channel and the podcast platforms. There's links out there
- 32:08Speaker 1: that bring you back. And again for those of you
- 32:11Speaker 1: are listening, we have all the show notes and how
- 32:13Speaker 1: you can connect to Jessica and sen and all that
- 32:15Speaker 1: stuff as works in the show notes here, So by
- 32:17Speaker 1: all means, make sure you look those up, connect with them,
- 32:20Speaker 1: leave comments too, because we always like to make sure
- 32:23Speaker 1: our guests can respond to those comments and pass them along.
- 32:26Speaker 1: So that's some great advice as well. Jessica, Man, I
- 32:30Speaker 1: want to go further. There's so much we love to
- 32:32Speaker 1: cover with you. I know what our time is kind
- 32:34Speaker 1: of coming to an end here, but there I want
- 32:38Speaker 1: to make sure that I didn't miss anything in that
- 32:40Speaker 1: you know, a blind spot set as as you're helping
- 32:45Speaker 1: leaders grow and and you're you've worked with so many
- 32:47Speaker 1: different people, Jessica, what would you say is kind of
- 32:51Speaker 1: your your observations as what has made a successful you know,
- 32:56Speaker 1: sem president, a business owner that you've worked with, how
- 32:59Speaker 1: do they show up well as a leader that you're like, man,
- 33:03Speaker 1: I can really we can make some great things happen
- 33:06Speaker 1: here and when? And what do you see that? So
- 33:09Speaker 1: that if as people are listening at your answer here,
- 33:12Speaker 1: they can reflect am I showing up that way? Or
- 33:14Speaker 1: maybe I'm not? And there's no guilt here. We're not
- 33:16Speaker 1: trying to make you feel guilty. We just want you
- 33:17Speaker 1: to have an awareness of like, okay, well how could
- 33:19Speaker 1: I maybe improve? So can you just share because you've
- 33:22Speaker 1: worked with so many Jessica, like where have you seen
- 33:25Speaker 1: great leaders shining? And you're like, if you can get
- 33:27Speaker 1: this done, if you're hitting these marks, you're going to
- 33:30Speaker 1: be really successful.
- 33:32Speaker 2: I would say it goes first.
- 33:34Speaker 3: You have your mission vision value that is the base
- 33:36Speaker 3: of everything you do. But then I would say you
- 33:40Speaker 3: also need to put goals in place no matter well,
- 33:45Speaker 3: whether you're doing business development, whether you're making a networking group,
- 33:49Speaker 3: whether you're building a website, you need to create that
- 33:53Speaker 3: endpoint where do I want to go with this?
- 33:56Speaker 2: What do I want to build?
- 33:57Speaker 3: Not just in a week, but a year out, five
- 34:01Speaker 3: years out, ten years out. Where do you want to be?
- 34:04Speaker 3: And that where do I want to be? Is going
- 34:08Speaker 3: to create the hunger to get there. But once you
- 34:11Speaker 3: figure out where you want to be, start backpedaling. How
- 34:14Speaker 3: am I going to get there? And how am I
- 34:16Speaker 3: going to break this down step by step? It's easy
- 34:20Speaker 3: to have this big empire dream, but if you don't
- 34:23Speaker 3: have the step by step to get there, you're going
- 34:27Speaker 3: to go off a lot of beaten paths to get there.
- 34:30Speaker 1: Yeah, and there's folks like yourself, Jessica. They come alongside
- 34:33Speaker 1: and help refine that of Like, Okay, I see where
- 34:35Speaker 1: you're trying to get to. Let us help you break
- 34:39Speaker 1: that down and make that a reality. And that's why
- 34:41Speaker 1: you have like you said, with sem we have a
- 34:43Speaker 1: president of we have a leadership team, and they're all
- 34:45Speaker 1: working together to greet that get to that vision. So
- 34:48Speaker 1: you have to do it all on your own. And
- 34:50Speaker 1: that's why we have folks like you on the podcast.
- 34:51Speaker 1: So you listen, you're like, oh, that's a person that
- 34:53Speaker 1: can help me on that journey.
- 34:55Speaker 3: Exactly Exactly. Some people are visionary, big fingers people are
- 35:00Speaker 3: the people that come in and break it down. So
- 35:03Speaker 3: the two complement each other. And if you can find
- 35:08Speaker 3: find those people that compliment who you are, that's when
- 35:12Speaker 3: amazing things happen.
- 35:13Speaker 1: Yes, oh absolutely, Jessin. I've seen it firsthand with what
- 35:17Speaker 1: you're doing SCN Buzzworks. As we're getting close to as
- 35:21Speaker 1: we're wrapping up this podcast today, I always like to
- 35:23Speaker 1: encourage our guests to kind of share. We covered a
- 35:25Speaker 1: lot of different things, but what could our listeners do
- 35:31Speaker 1: actionable after they've listened to all of our topics today,
- 35:34Speaker 1: from leadership to community to websites. Would you encourage them
- 35:39Speaker 1: to walk away if nothing else, that they did nothing else? Jessica,
- 35:42Speaker 1: and you would say, hey, if you did this thing today,
- 35:45Speaker 1: this would you would be much in a better place,
- 35:47Speaker 1: move in the right direction.
- 35:50Speaker 3: I would say, create your mission vision value, Always have
- 35:54Speaker 3: that in place, always hold that close to your heart
- 35:57Speaker 3: because that is kind of your north star to get
- 35:59Speaker 3: to where you're going. I'm going to upload my Champion's
- 36:04Speaker 3: anthem that we use for a success Champion Networking for
- 36:08Speaker 3: all our presidents. It goes through three questions each for
- 36:11Speaker 3: your mission vision value. You can go downloadload it at
- 36:13Speaker 3: Jessicagruber dot coo. I'll have that up for you guys,
- 36:17Speaker 3: so you can download it and use it exact excellent
- 36:21Speaker 3: way to start off your year in twenty twenty six.
- 36:24Speaker 1: Yeah, awesome, awesome, Thank you Jessica for being here on
- 36:26Speaker 1: the podcast. As a real pleasure. I would love to
- 36:29Speaker 1: have you come back again. This is a fun conversation
- 36:32Speaker 1: and of last having you here awesome.
- 36:35Speaker 2: Thank you and you guys.
- 36:35Speaker 3: If you liked this show, go ahead click subscribe and
- 36:39Speaker 3: comment on these podcasts. These take a lot of effort
- 36:42Speaker 3: to do so props to everyone that hosts a podcast
- 36:45Speaker 3: and YouTube channel.
- 36:47Speaker 1: Yes, absolutely, and thank you Jessica. We will be back
- 36:51Speaker 1: again with another episode and again said we love leaving
- 36:57Speaker 1: reviews for comments and sharing it with your netw work
- 37:01Speaker 1: and we wish you all the best. Thank you so
- 37:03Speaker 1: much for listening. Everybody by now
- 37:08Speaker 3: Mhm hm