Speed, Simplicity and Empathy Drive CX in Banking

Banking Transformed with Jim Marous · Mar 23, 2021 · 45m

The majority of financial institutions rank improving customer experience as their top mission, but few organizations get rave reviews. In fact, since the pandemic, it could be argued that the banking industry is doing a worse job in meeting consumer expectations.

On this episode, we discuss how financial institutions need to reset their strategies around improving CX in a digital world. The competition has expanded, and consumers understand what is possible. The question is whether financial institutions are ready?

We are joined by Jay Baer, one of the foremost leaders in the world of…