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🧠 5 Insightful Minutes Inside the Mind of Today’s Shopper | A&M Survey Reveals Surprising Retail Trends! · Omni Talk Retail

• 0:00
  Foreigning
• 0:10
  us
• 0:10
  now
• 0:10
  for
• 0:10
  five
• 0:10
  insightful
• 0:11
  minutes
• 0:11
  to
• 0:11
  discuss
• 0:12
  his
• 0:12
  company's
• 0:12
  latest
• 0:13
  current
• 0:13
  consumer
• 0:14
  sentiment
• 0:15
  survey
• 0:16
  is
• 0:16
  the
• 0:16
  A
• 0:16
  and
• 0:16
  M
• 0:16
  consumer
• 0:17
  and
• 0:17
  retail
• 0:17
  groups.
• 0:17
  David
• 0:18
  Schneideman.
• 0:19
  Dave,
• 0:19
  let's
• 0:19
  start
• 0:19
  with
• 0:20
  this.
• 0:21
  What
• 0:21
  does
• 0:21
  consumer
• 0:22
  sentiment
• 0:22
  look
• 0:22
  like
• 0:23
  going
• 0:23
  into
• 0:24
  the
• 0:24
  summer
• 0:24
  months?
• 0:26
  You
• 0:26
  know,
• 0:26
  first,
• 0:27
  thanks
• 0:27
  for
• 0:28
  having
• 0:28
  me
• 0:28
  as
• 0:28
  always,
• 0:28
  Chris
• 0:29
  and
• 0:29
  Anne.
• 0:30
  So
• 0:31
  you
• 0:31
  know,
• 0:32
  with
• 0:32
  the
• 0:32
  macroeconomic
• 0:33
  uncertainties,
• 0:34
  you
• 0:35
  know
• 0:35
  that
• 0:35
  is
• 0:35
  having
• 0:36
  a
• 0:36
  huge
• 0:36
  effect
• 0:36
  on
• 0:37
  consumers.
• 0:38
  You
• 0:38
  know,
• 0:38
  first
• 0:38
  was
• 0:38
  Covid,
• 0:39
  then
• 0:40
  supply
• 0:40
  chain
• 0:40
  issues,
• 0:41
  then
• 0:41
  the
• 0:42
  war,
• 0:43
  no
• 0:43
  inflations,
• 0:44
  and
• 0:45
  now
• 0:45
  last
• 0:45
  tariffs.
• 0:46
  So
• 0:47
  consumers
• 0:48
  are
• 0:48
  planning
• 0:48
  on
• 0:49
  spending
• 0:49
  less
• 0:50
  and
• 0:50
  they're
• 0:51
  planning
• 0:51
  on
• 0:51
  saving
• 0:52
  more.
• 0:52
  During
• 0:52
  the
• 0:52
  financial
• 0:54
  uncertainties,
• 0:54
  they're
• 0:55
  not
• 0:57
  super
• 0:58
  worried,
• 0:58
  but
• 0:58
  they're
• 0:59
  being,
• 0:59
  I
• 0:59
  would
• 0:59
  say
• 0:59
  a
• 1:00
  little
• 1:00
  bit
• 1:00
  more
• 1:00
  vigilant.
• 1:01
  In
• 1:01
  fact,
• 1:02
  about
• 1:02
  10%
• 1:03
  of
• 1:04
  all
• 1:04
  consumers
• 1:04
  are
• 1:05
  expected
• 1:05
  to
• 1:05
  spend
• 1:06
  less
• 1:06
  where
• 1:06
  about
• 1:07
  30%
• 1:07
  of
• 1:08
  consumers
• 1:08
  are
• 1:08
  planning
• 1:09
  on
• 1:09
  saving
• 1:09
  more.
• 1:11
  Now
• 1:11
  however,
• 1:12
  most
• 1:12
  of
• 1:12
  the
• 1:13
  coding
• 1:13
  is
• 1:13
  coming
• 1:14
  from
• 1:14
  discretionary
• 1:15
  spending.
• 1:15
  So
• 1:15
  particularly
• 1:16
  think
• 1:16
  like
• 1:17
  restaurants
• 1:18
  going
• 1:18
  out
• 1:19
  prepared
• 1:19
  food
• 1:21
  along
• 1:21
  with
• 1:22
  luxury
• 1:22
  goods,
• 1:23
  jewelries
• 1:23
  and
• 1:24
  accessories.
• 1:26
  So
• 1:26
  F
• 1:26
  and
• 1:27
  B
• 1:27
  that
• 1:27
  it
• 1:27
  is
• 1:27
  it
• 1:28
  is
• 1:28
  still
• 1:28
  around
• 1:28
  flat.
• 1:29
  We'll
• 1:29
  talk
• 1:29
  more
• 1:29
  about
• 1:30
  that
• 1:30
  shortly.
• 1:30
  But
• 1:31
  consumers
• 1:32
  are
• 1:32
  just
• 1:33
  being
• 1:33
  mindful
• 1:33
  of
• 1:34
  of
• 1:34
  the
• 1:34
  unknown
• 1:34
  right
• 1:35
  now.
• 1:36
  So
• 1:36
  Dave,
• 1:36
  what
• 1:36
  kind
• 1:36
  of
• 1:37
  trade
• 1:37
  offs
• 1:37
  are
• 1:37
  consumers
• 1:38
  willing
• 1:38
  to
• 1:38
  make
• 1:39
  then
• 1:39
  in
• 1:40
  search
• 1:40
  of
• 1:40
  a
• 1:40
  better
• 1:41
  value?
• 1:42
  Yeah
• 1:43
  so,
• 1:43
  so
• 1:43
  I
• 1:43
  mentioned
• 1:44
  that
• 1:44
  overall
• 1:44
  about
• 1:46
  it's
• 1:46
  it's
• 1:46
  kind
• 1:47
  of
• 1:47
  there's
• 1:47
  not
• 1:48
  much
• 1:48
  change
• 1:48
  with
• 1:48
  FMB
• 1:49
  from
• 1:49
  a
• 1:49
  macro
• 1:49
  aspect.
• 1:50
  Okay.
• 1:51
  But
• 1:51
  particularly
• 1:52
  about
• 1:52
  25%
• 1:53
  of
• 1:53
  consumers
• 1:54
  still
• 1:54
  do
• 1:54
  plan
• 1:55
  on
• 1:55
  cutting
• 1:55
  back
• 1:55
  within
• 1:56
  food
• 1:56
  and
• 1:56
  be
• 1:57
  so
• 1:57
  think
• 1:57
  groceries.
• 1:58
  And
• 1:58
  with
• 1:58
  that
• 1:59
  there's
• 1:59
  a
• 1:59
  couple
• 2:00
  of
• 2:00
  different
• 2:00
  ways.
• 2:01
  About
• 2:02
  50%
• 2:03
  of
• 2:03
  consumers
• 2:04
  are
• 2:04
  planning
• 2:04
  on
• 2:05
  switching
• 2:05
  to
• 2:05
  cheaper
• 2:06
  brands.
• 2:06
  So
• 2:06
  cheaper
• 2:07
  brands
• 2:07
  is
• 2:07
  one
• 2:07
  option.
• 2:08
  The
• 2:08
  second
• 2:09
  is
• 2:09
  buying
• 2:09
  fewer
• 2:10
  groceries,
• 2:10
  which
• 2:10
  is
• 2:11
  around
• 2:11
  25%
• 2:12
  of
• 2:12
  consumers
• 2:13
  planning
• 2:13
  on
• 2:13
  doing
• 2:13
  that.
• 2:14
  And
• 2:14
  then
• 2:14
  the
• 2:15
  last
• 2:15
  is
• 2:15
  just
• 2:16
  switching
• 2:16
  to
• 2:16
  cheaper
• 2:17
  stores.
• 2:18
  So
• 2:19
  going
• 2:19
  to
• 2:19
  be
• 2:19
  more
• 2:19
  mindful
• 2:20
  of
• 2:21
  mass
• 2:21
  big
• 2:21
  box
• 2:22
  stores
• 2:23
  or
• 2:23
  discounters.
• 2:24
  And
• 2:24
  that's
• 2:24
  about
• 2:24
  the
• 2:24
  other
• 2:25
  25%.
• 2:26
  Additionally
• 2:26
  within
• 2:27
  that
• 2:27
  consumers
• 2:27
  are
• 2:28
  more
• 2:29
  willing
• 2:29
  to
• 2:29
  try
• 2:30
  other
• 2:30
  brands.
• 2:31
  Right
• 2:31
  now,
• 2:32
  in
• 2:32
  fact,
• 2:32
  about
• 2:33
  30%
• 2:33
  of
• 2:34
  consumers
• 2:34
  will
• 2:34
  try
• 2:35
  almost,
• 2:36
  almost
• 2:36
  10
• 2:36
  new
• 2:37
  brands.
• 2:37
  And
• 2:38
  the
• 2:38
  leading
• 2:38
  factor
• 2:38
  of
• 2:39
  that
• 2:39
  is
• 2:39
  price.
• 2:39
  So
• 2:40
  price
• 2:40
  is
• 2:40
  having
• 2:41
  a
• 2:41
  huge
• 2:41
  impact
• 2:41
  on
• 2:42
  on
• 2:42
  trial
• 2:43
  but
• 2:43
  you
• 2:44
  know,
• 2:44
  still
• 2:44
  wanting
• 2:45
  to
• 2:45
  be
• 2:45
  healthy,
• 2:46
  desiring
• 2:46
  to
• 2:46
  try
• 2:47
  new
• 2:47
  products
• 2:47
  and
• 2:48
  then
• 2:48
  just
• 2:48
  recommendations
• 2:49
  from
• 2:49
  from
• 2:50
  friends,
• 2:50
  families
• 2:50
  and
• 2:50
  influencers
• 2:52
  are
• 2:52
  still
• 2:52
  having
• 2:52
  impact
• 2:53
  on
• 2:54
  consumer
• 2:56
  penetration.
• 2:58
  Dave,
• 2:58
  what
• 2:58
  does
• 2:58
  all
• 2:58
  that
• 2:58
  mean
• 2:59
  for
• 2:59
  the
• 2:59
  private
• 2:59
  label
• 3:00
  side
• 3:00
  of
• 3:00
  the
• 3:00
  business?
• 3:01
  Yeah.
• 3:02
  So
• 3:02
  consumers
• 3:03
  are
• 3:03
  increasingly
• 3:05
  embracing
• 3:06
  private
• 3:06
  label.
• 3:07
  Almost
• 3:07
  75%
• 3:09
  of
• 3:09
  our
• 3:09
  reports
• 3:10
  is
• 3:10
  that
• 3:10
  people
• 3:11
  are
• 3:12
  purchasing
• 3:13
  private
• 3:13
  label
• 3:14
  somewhat
• 3:15
  often
• 3:15
  or
• 3:15
  often.
• 3:16
  And
• 3:17
  over
• 3:17
  50%
• 3:18
  of
• 3:18
  consumers
• 3:18
  believe
• 3:19
  private
• 3:19
  label
• 3:20
  has
• 3:20
  improved
• 3:20
  over
• 3:20
  last
• 3:20
  year.
• 3:21
  So
• 3:21
  private
• 3:21
  label
• 3:21
  is
• 3:21
  here
• 3:22
  to
• 3:22
  stay.
• 3:22
  Perception
• 3:23
  are
• 3:23
  at
• 3:24
  an
• 3:24
  all
• 3:24
  time
• 3:24
  high
• 3:25
  in
• 3:26
  terms
• 3:26
  of
• 3:26
  quality,
• 3:27
  affordability,
• 3:28
  ingredients,
• 3:29
  accessibility.
• 3:31
  No
• 3:31
  surprise
• 3:32
  there.
• 3:32
  The
• 3:32
  leading
• 3:33
  driver
• 3:33
  of
• 3:33
  private
• 3:34
  label
• 3:34
  is
• 3:34
  is
• 3:35
  purchase,
• 3:36
  is
• 3:36
  is
• 3:37
  price.
• 3:38
  However,
• 3:38
  taste
• 3:39
  ingredients
• 3:39
  still
• 3:40
  make
• 3:40
  up
• 3:40
  about
• 3:41
  25%
• 3:42
  of
• 3:42
  the
• 3:42
  main
• 3:44
  purchase
• 3:44
  influencing
• 3:45
  power
• 3:45
  factors.
• 3:46
  So,
• 3:47
  so
• 3:47
  price
• 3:47
  ingredients
• 3:48
  are
• 3:48
  here
• 3:49
  as
• 3:49
  well.
• 3:49
  So,
• 3:49
  so
• 3:50
  private
• 3:50
  label
• 3:50
  is
• 3:51
  definitely
• 3:51
  here.
• 3:52
  Huge
• 3:53
  perception
• 3:54
  improvement
• 3:55
  and
• 3:55
  and
• 3:56
  needs
• 3:56
  to
• 3:56
  be
• 3:56
  part
• 3:57
  of
• 3:58
  a
• 3:58
  retailer's
• 3:59
  plan
• 3:59
  going
• 3:59
  forward.
• 4:00
  So
• 4:01
  then
• 4:01
  Dave,
• 4:01
  as
• 4:01
  we
• 4:01
  close,
• 4:02
  what
• 4:02
  advice
• 4:03
  do
• 4:03
  you
• 4:03
  have
• 4:03
  for
• 4:04
  retailers
• 4:04
  who
• 4:04
  kind
• 4:04
  of
• 4:05
  are
• 4:05
  trying
• 4:05
  to
• 4:05
  navigate
• 4:06
  these
• 4:06
  changing
• 4:07
  consumer
• 4:07
  sentiments?
• 4:09
  You
• 4:09
  know,
• 4:10
  besides
• 4:10
  looking
• 4:11
  at
• 4:11
  price,
• 4:11
  having
• 4:12
  the
• 4:12
  right
• 4:12
  assortment
• 4:13
  and
• 4:13
  merchandising,
• 4:14
  you
• 4:14
  know,
• 4:14
  two
• 4:14
  things
• 4:15
  that
• 4:15
  aren't
• 4:15
  talked
• 4:15
  about
• 4:16
  as
• 4:16
  often
• 4:16
  are
• 4:16
  about
• 4:17
  loyalty
• 4:17
  and
• 4:17
  technology
• 4:19
  within
• 4:19
  loyalty.
• 4:20
  Consumers
• 4:21
  are
• 4:21
  engaging
• 4:22
  in
• 4:22
  loyalty
• 4:23
  programs
• 4:24
  to
• 4:24
  stretch
• 4:24
  their
• 4:24
  spending
• 4:25
  power.
• 4:26
  About
• 4:26
  2/3
• 4:27
  of
• 4:27
  all
• 4:27
  consumers
• 4:28
  use
• 4:28
  a
• 4:28
  loyalty
• 4:29
  program
• 4:29
  in
• 4:29
  food
• 4:29
  and
• 4:29
  beverage
• 4:30
  and
• 4:30
  grocery
• 4:31
  and
• 4:31
  it's
• 4:32
  about
• 4:32
  75%
• 4:34
  of
• 4:34
  purchases
• 4:35
  within
• 4:35
  the
• 4:36
  loyalty
• 4:36
  are
• 4:37
  influenced
• 4:37
  by
• 4:38
  loyalty
• 4:38
  programs.
• 4:39
  That's
• 4:39
  even
• 4:40
  higher
• 4:40
  for
• 4:40
  consumers
• 4:41
  who
• 4:41
  are
• 4:41
  under
• 4:42
  the
• 4:42
  age
• 4:42
  of
• 4:42
  45.
• 4:43
  So
• 4:44
  loyalty
• 4:44
  programs,
• 4:45
  huge.
• 4:46
  And
• 4:46
  then
• 4:46
  the
• 4:47
  other
• 4:47
  technology.
• 4:48
  Over
• 4:48
  60%
• 4:49
  are
• 4:50
  respondents
• 4:51
  interact
• 4:51
  with
• 4:52
  different
• 4:52
  technologies
• 4:53
  to
• 4:53
  influence
• 4:54
  their
• 4:55
  buying
• 4:55
  decisions,
• 4:56
  particularly
• 4:57
  subscription.
• 4:58
  Subscription
• 4:58
  models
• 4:59
  influence
• 5:00
  about
• 5:00
  75%
• 5:01
  of
• 5:02
  purchases.
• 5:03
  In
• 5:03
  fact
• 5:04
  about
• 5:04
  20%.
• 5:05
  Yeah,
• 5:06
  it's
• 5:06
  crazy.
• 5:06
  About
• 5:06
  20%
• 5:07
  of
• 5:07
  all
• 5:08
  grocery
• 5:09
  purchases
• 5:11
  are
• 5:12
  done
• 5:12
  100%
• 5:13
  via
• 5:14
  subscription,
• 5:15
  which
• 5:16
  is,
• 5:16
  which
• 5:16
  is
• 5:16
  crazy.
• 5:17
  So
• 5:17
  one
• 5:17
  in
• 5:18
  five
• 5:19
  consumers
• 5:20
  are
• 5:20
  doing
• 5:21
  all
• 5:21
  of
• 5:21
  their
• 5:22
  grocery
• 5:22
  shopping
• 5:22
  online
• 5:24
  and,
• 5:24
  and
• 5:25
  about
• 5:25
  75%
• 5:26
  are
• 5:27
  doing
• 5:27
  at
• 5:27
  least
• 5:28
  75%
• 5:29
  of
• 5:29
  their
• 5:29
  grocery
• 5:29
  shopping
• 5:30
  online.
• 5:30
  So
• 5:32
  subscription
• 5:32
  models
• 5:33
  are
• 5:33
  here
• 5:33
  and,
• 5:34
  and,
• 5:34
  and
• 5:34
  the
• 5:34
  main
• 5:35
  drivers
• 5:35
  besides
• 5:36
  deals
• 5:37
  and
• 5:37
  promotion,
• 5:37
  just
• 5:38
  convenience.
• 5:39
  We
• 5:39
  live
• 5:39
  in
• 5:39
  a
• 5:39
  world
• 5:40
  where
• 5:40
  people,
• 5:41
  you
• 5:41
  know,
• 5:41
  time
• 5:42
  is
• 5:42
  money,
• 5:43
  they
• 5:43
  know
• 5:43
  what
• 5:43
  they
• 5:43
  like,
• 5:44
  they
• 5:44
  know
• 5:44
  what
• 5:44
  they
• 5:44
  don't
• 5:45
  like.
• 5:45
  And
• 5:45
  just
• 5:46
  that
• 5:46
  frictionless
• 5:47
  approach
• 5:48
  to
• 5:48
  grocery
• 5:48
  buying,
• 5:49
  which
• 5:50
  is
• 5:50
  a
• 5:50
  daily,
• 5:51
  weekly,
• 5:52
  monthly
• 5:52
  thing
• 5:53
  is,
• 5:53
  is
• 5:53
  is
• 5:53
  huge
• 5:54
  to
• 5:54
  the
• 5:54
  consumer.
• 5:55
  So
• 5:55
  let
• 5:56
  don't
• 5:56
  forget
• 5:57
  about
• 5:57
  loyalty
• 5:58
  and
• 5:58
  technology
• 5:58
  and
• 5:58
  they
• 5:59
  kind
• 5:59
  of
• 5:59
  go
• 5:59
  hand
• 5:59
  in
• 5:59
  hand.
• 6:00
  Huge
• 6:01
  impact
• 6:02
  to
• 6:02
  driving
• 6:03
  purchasing
• 6:04
  decisions.
• 6:05
  Great
• 6:05
  stuff,
• 6:05
  Dave.
• 6:06
  Thank
• 6:06
  you.
• 6:06
  Thank
• 6:07
  you
• 6:07
  Dave.
• 6:07
  If
• 6:07
  you
• 6:08
  want
• 6:08
  to
• 6:08
  read
• 6:08
  the
• 6:08
  latest
• 6:08
  consumer
• 6:09
  sentiment
• 6:09
  survey
• 6:10
  from
• 6:10
  our
• 6:10
  friends
• 6:10
  at
• 6:10
  the
• 6:11
  A
• 6:11
  and
• 6:11
  M
• 6:11
  Consumer
• 6:11
  and
• 6:11
  Retail
• 6:12
  Group,
• 6:12
  you
• 6:12
  will
• 6:12
  find
• 6:13
  it
• 6:13
  in
• 6:13
  full
• 6:14
  in
• 6:14
  our
• 6:14
  show
• 6:14
  notes
• 6:15
  from
• 6:15
  today's
• 6:15
  episode.