Answering 1 Million Phone Calls a Day with Ben Ayed
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Here is how retail automotive can learn from Amazon.
While Ben Ayed worked at Amazon, he learned that the customer was number one, and so even though they had over 1 million phone calls a day, every single call was answered. Fast forward to when Ben noticed a 72% drop rate in customer booking on Xtime, he was ready to answer the call and come up with a solution. He’s an entrepreneur, an inventor and his company Autoservice.ai was the first winner of our Pitch Tank tournament.
What we talk about in this episode:
0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier…
The skinny
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