Latest / Founder Mode / AI as a Financial Co-Pilot with Shain Noor
Transcript
- 0:00People are adding to Sylvia assets that they would never
- 0:03even tell their French advisor. And a lot of this stuff is like
- 0:06they don't want to get judged for it, right?
- 0:08And so they'll ask a bunch of dumb questions, which are really
- 0:11just questions that you want to know answers to about your own
- 0:14financial life, which they don't get to to a financial advisor
- 0:16that they call once 1/4. You're listening to Founder
- 0:35mode. Where we talked to builders
- 0:36turning complex problems into usable systems.
- 0:38Today's episode is about money, decisions and how AI might
- 0:42finally help people think instead of react.
- 0:44Yeah, our guest is building tools that don't just crunch the
- 0:47numbers, they help people reason.
- 0:48So Kevin, back in the day, I was a Big Mint user, I tried
- 0:51Personal Capital, I tried all of them.
- 0:53And and you've bounced around a bunch of these tools too.
- 0:55Now that we're in the age where AI gets applied to everything,
- 0:58what actually stands out to you in finance?
- 1:00What's what's differentiated and what's just a wrap?
- 1:02My sense of all of these tools have always been like, men.
- 1:05Finance is just messy. Like very rarely you just have
- 1:08like one bank and one credit card.
- 1:10Like it just becomes overtime and especially if you've been
- 1:12working and, and you know, thinking about like retirement
- 1:14accounts like that, it constantly just sort of spews.
- 1:16It should be that AI makes it easier for all those alternative
- 1:20asset classes to come in right, Because it basically it you
- 1:22know, it's it's just language we're saying, hey, I have this
- 1:24collection go value, help me value it help me kind of track
- 1:27it and put it in into My Portfolio.
- 1:29The. Fact that it doesn't do things
- 1:30and it's how it is like this view only sort of like reasoning
- 1:33only like, hey, it just looks and gives you advice like, well
- 1:36you're like, well, even if and gave it logins like it's it's
- 1:38whole design principle is like do nothing like from an action
- 1:41point of view. And so like at least initially,
- 1:43I think that to me is like giving me more sort of, you
- 1:46know, sort of trust to sort of like.
- 1:48Yeah. And it's not going to do
- 1:49anything, it just has the data. Yeah, awesome.
- 1:52What about you, man? Like are there other things that
- 1:54you think that you would want for this conversation?
- 1:55Like, I'm curious what you know, what kind of magic is Shane
- 1:59going to bring? Us I don't know for me it's like
- 2:01is somebody going to finally build the financial advisor app
- 2:04that tells me things that every other financial advisor has told
- 2:07me before that I actually listen to that that tension feels like
- 2:10a core part of this is like is what Shane and team building
- 2:13something that makes me go OK, finally I'll listen to this
- 2:15this. AI, I think there's some truth
- 2:17to that. I mean, they always say like,
- 2:18you know, bet on what you use. So I don't know.
- 2:20Shane's a founder and engineer and really just focused on using
- 2:23AI to improve financial decision making.
- 2:26You bring them out. Let's do it.
- 2:38Shane, welcome to founder Mode. You're building an AI copilot
- 2:41for money decisions. Today, we're talking about how
- 2:43AI can actually help people think more clearly about their
- 2:46finances without adding noise or stress.
- 2:48Thanks for having. Me.
- 2:49Yeah, we're we're glad to have you here, Shane.
- 2:51And you know, AI money, it's a fun time to be alive.
- 2:53You you've worked deeply in AI and systems engineering.
- 2:56What problem finally pushed you to build the product around
- 2:59personal finance? Yeah.
- 3:00I mean, I think the main thing here was if you look at the
- 3:03history of all these personal financial products, it's all
- 3:07about clicking, right? So Robin Hood made it easier to
- 3:10buy a stock. You know, there's low trading
- 3:13fees, all that stuff. And so the entire history of how
- 3:16personal finance has worked, I don't think has focused on the
- 3:19decision factor of any of this stuff, right?
- 3:22And I think that is where most users stall is, OK, that's cool.
- 3:25I know how to do these things. I'm learning about retirement,
- 3:28I'm learning about investing. But when do I actually do these
- 3:32things throughout my life? And I think that decision factor
- 3:35is where AI comes in. When you first started, what did
- 3:38you realize that most people get wrong about managing their
- 3:40money? Because I mean, like, I've used
- 3:41a ton of these tools like Mint and Personal Capital,
- 3:44Wealthfront, like all these different things.
- 3:46And they've each kind of come at it from a different direction of
- 3:48like, you know, it's the neo bank or the a new way of
- 3:51managing money. Yeah, And going back to
- 3:52mint.com, all this stuff was aggravating.
- 3:54It was all budgeting focus, transaction focus.
- 3:57If you look at Personal Capital, I mean, then it upgraded to
- 4:00looking at your net worth. If you look at Copilot, then
- 4:03they upgraded to having a better design and dashboards and graphs
- 4:07and visuals. And there's robo advisors like
- 4:09you said, Wealthfront and all that stuff.
- 4:11But at the end of the day, none of this still is tackling
- 4:13reasoning, right. And so just because now we're on
- 4:16the AI native way for this, you can actually get a tool that
- 4:20thinks about your situation, gives you concrete next steps
- 4:23basically on what to do that that action behind it and why.
- 4:27You've described AI as this kind of a copilot, not an autopilot.
- 4:31What does that distinction mean in practice, in the way you've
- 4:34built Sylvia? Yeah.
- 4:34I mean, we think about this a lot in totally how much do you
- 4:38want to go down the autopilot route, right, versus keeping the
- 4:42human in the loop. I think there's three aspects of
- 4:44this and all it comes down to trust, transparency, like
- 4:46credibility and all that stuff, right?
- 4:48So how much trust can you show the user?
- 4:50And that's all going to be about accuracy, being transparent.
- 4:53So again, it comes back to the reasoning of when you're showing
- 4:57a user recommendation, can you show the traces of the AI,
- 5:00right, of like how it even came about that decision and also
- 5:03referencing back to sources, right?
- 5:06So if there are values that you are referencing to or if there's
- 5:08tax codes that you are mentioning in the responses, can
- 5:11you link out to the sources so the user knows that this is much
- 5:15more accurate than something else?
- 5:17I think all that plays a factor in how much of this is copilot
- 5:21versus autopilot. Obviously the execution factor
- 5:24of this, you can either have guardrails, right?
- 5:26So if someone sets up an agent that says, you know, buy and
- 5:29sell on, you know, market open and close or whatever it is or
- 5:32has certain thresholds, those sorts of things are are fine.
- 5:35But if you are trying to make the agent to like irreversible
- 5:39big decisions and obviously there's going to be some sort of
- 5:42factor of trust and credibility that needs to be involved there,
- 5:45right? And so the way we think of it as
- 5:47small, simple, reversible decisions can be fully on
- 5:51autopilot. What are those things that you
- 5:53think about today? What is it that today's kind of
- 5:55AI does well? And then what do you think that
- 5:58humans should still be in control?
- 5:59And then if you want to pull back the curtain, like what LLMS
- 6:02do you guys use the most? Anthropic by far, that's the
- 6:04main one we use. Obviously we have like a zero
- 6:06day retention policy, all that stuff.
- 6:08We sort of focus on obviously the financial context, memory
- 6:11and having all that data, you know, on the platform and
- 6:14personalizing, right? And so obviously building on top
- 6:17of Anthropic has been great. They're great at, you know,
- 6:19finance is what it seems like and also coding.
- 6:22And so I think these general alums, I mean, I think there's
- 6:25probably like 3 things that matter the most.
- 6:28Even when it comes to like the what when real money is
- 6:30involved, it's obviously the memory of your financial life.
- 6:33So of course you can go and chat to until you can upload all
- 6:35these documents, like you said, I mean, it's a lot more
- 6:37hardwired. There's not enough structured
- 6:39data there. The whole point of Sylvia was
- 6:41that you can and do all this stuff in your preferences and
- 6:44your profile page. You have direct connectivity,
- 6:46real time access to all your bank accounts through Plaid.
- 6:50Obviously we look at tickers, we do all that stuff.
- 6:52And so it's all about reasoning on your own personal situation,
- 6:55not just a general LLM tackling this.
- 6:58And then obviously the verification layer, right?
- 7:00And so we have dedicated agents behind the hood that kind of do
- 7:05sort of like this ping pong method of making sure the agents
- 7:08are even critiquing the agents of what tool calls they're
- 7:10using, critiquing the data, the numbers that are coming back.
- 7:13And it's good because you can do that.
- 7:15You can build those guardrails when you know it's your domain
- 7:18right instead of a generalized LM.
- 7:20I love that you're talking about personalization because I
- 7:22completely agree. Given how personal finance is,
- 7:25how do you build trust in an AI system that's making sense of
- 7:29someone elses financial life? Actually, we have distribution
- 7:32through through my cofounder and that obviously builds a layer of
- 7:36trust with the independent investor audience.
- 7:38I think you you want to explain to them how these AI agents can
- 7:42actually go to work for you and benefit you in the long run,
- 7:45right? The whole goal here is how can
- 7:47you increase the independent investors net worth?
- 7:49That's the KPI, right? If you use Sylvia, you should be
- 7:52able to grow your net worth. And if you can't do that, then
- 7:55the job is not being done. That's one thing that surprised
- 7:58you about how people actually use the product.
- 8:01Like what kind of what's they have this sort of context to
- 8:03where AI because I agree with you.
- 8:04Like again, I can upload all the statements, but when I look at
- 8:07Sylvia, it's just easier, right? Like it just solved the context
- 8:10thing and keeps it up to date. I think like there's more work
- 8:12to do. Like I have a ton of like Angel
- 8:14investments, right? And like even finding out like,
- 8:16you know, what the current status of that company and that
- 8:19human is like is the person that I signed this with even working
- 8:21at the company anymore. Like, you know, like, but what's
- 8:24something that surprised you? Because I'm sure there's stuff
- 8:26that you guys have seen that you're like, wow, that wasn't
- 8:28what we expected. I think the biggest thing was,
- 8:32you know, financial advisors, right?
- 8:34And so most of these users either had financial advisors or
- 8:37currently had one and they were still using Sylvia, whether it
- 8:40be back in the day, financial advisors would be like, no,
- 8:42don't show me the crypto. I don't care about it, all that
- 8:45stuff. And it's like people are adding
- 8:46to Sylvia assets that they would never even tell their financial
- 8:50advisor. And a lot of this stuff is like
- 8:52they don't want to get judged for it, right?
- 8:54And so they'll ask a bunch of some questions which are really
- 8:58just questions that you want to know answers to about your own
- 9:00financial life, which they don't get to to a financial advisor
- 9:02that they call once 1/4 right. And so this is like an always on
- 9:0624/7 financial advisor, your personal CFO that's with you.
- 9:10You can ask judgmental, you can ask whatever you want, right?
- 9:14And so there's a lot more context being thrown in there
- 9:16like, you know, users are asking, should I buy this purse
- 9:19for my what? Like it's a very different
- 9:21question than you would ever go to a financial advisor for,
- 9:24right? And so that's one aspect is like
- 9:26the emotional, judgmental aspect, which we saw a big trend
- 9:29in AI regardless. So everyone using chat, TPT and
- 9:32all that, almost like a friend. The other aspect was the
- 9:34proactive nature, right? And so Sylvia first launched as
- 9:37almost like a Q&A, right? You you can chat with her, you
- 9:40can ask questions, but we notice a lot of people would actually
- 9:44prefer the other route, which is you set up some of the stuff for
- 9:48me, right? And so we had a lot of users
- 9:50reaching out to us of like, Hey, can I get another call with you
- 9:53and you help me sub Sylvia for like, how can I become a power
- 9:56user, right? I don't know which questions to
- 9:58ask. It's like an entire black box
- 10:00similar to chat to be seen all that stuff.
- 10:02I mean, obviously on Twitter and stuff it comes out that ho, hey,
- 10:05like try this prompt or, you know, the tricks of like each me
- 10:08like I'm five years old, all these sorts of things that we
- 10:11just didn't have embedded into the product, especially when it
- 10:14is about your financial life. Are these workflows, It's like
- 10:16how can you do one click workflows of personal financial
- 10:20statement, all that stuff which are you know, slowly we are
- 10:22adding to the product. Do you use?
- 10:23This term personal CFO, which I think is interesting.
- 10:26I'm a, I'm a marketing and growth guy.
- 10:27So I'm, I'm very fixated on that positioning because I think for
- 10:30a lot of people, you know, that are maybe less sophisticated in
- 10:35the business world, they don't even know what a CFO does.
- 10:37So talk to me about kind of how you landed on we're, we're
- 10:40calling this kind of like a personal CFO versus A, you know,
- 10:44AI financial advisor or one of the many other ways you could
- 10:46have described it. Exactly.
- 10:48We didn't want the consumer to think of concrete stuff like
- 10:52what does a financial advisor do and go into this thinking.
- 10:55That's the capability of Sylvia. We almost want them to think
- 10:58broader of come to us with a wish list of things that you
- 11:02would imagine a personal CFO would be able to do.
- 11:05Look at your entire portfolio, look at the news, track all this
- 11:09stuff for you and give you insights and advice just like a,
- 11:13you know, would that's tackling your personal financial life.
- 11:16And so that's kind of how we went about it.
- 11:18Yeah, I like that a lot and I think that I've enjoyed that
- 11:21part of the product the most. You know about like, you know,
- 11:24even random things like, you know, how does the current macro
- 11:28events of the world impact My Portfolio, right?
- 11:31And I think, you know, it's your Co founder pop posts these kind
- 11:34of like snippets and screenshots of these kind of things.
- 11:36You know a lot in his Twitter account.
- 11:38And I've asked some of these questions myself, just like,
- 11:40hey, this thing's going to happen or if this thing happens,
- 11:43what should I shouldn't do or how would that impact My
- 11:45Portfolio? And then like I said, these,
- 11:47some of these deeper research ones where it's like, Hey, go
- 11:49figure out what's up with my like Angel portfolio, Like
- 11:51here's all my safe notes. Go figure this out.
- 11:53But to me, like the piece where I feel like when you say CFO, I
- 11:57think of the person that like mahogany office sitting at a
- 11:59desk, like, you know, giving me the advice, but they're
- 12:02definitely not going to like go do the work.
- 12:04Like there's no shovels in the CFO's office.
- 12:06But it's like, I know what that entails.
- 12:08What, how do you guys think about that?
- 12:10And are there certain things where you're like, damn, we, we
- 12:13would start to take action on those if, if users wanted it or
- 12:16trusted it and maybe those are the places to start versus some
- 12:19of the big ones where it's like, hey, go rebalance My Portfolio,
- 12:22you know, to survive this latest job change, right?
- 12:26Or something like that. I truly.
- 12:27Do still believe that building in the kind of verifiable
- 12:31reasoning layer 1st and making sure that that is at 99% of
- 12:37accuracy is much more important because the execution layer has
- 12:41been solved? Yeah, talk, talk about the
- 12:43measurement framework that you're using to kind of
- 12:44understand, you know, stickiness and engagement in the platform.
- 12:48What it what are those signals that tell you that people are
- 12:51like, this is, you know, this is the thing that I'm going to use
- 12:54for the next X number of years to manage my finances and think
- 12:57about mental health and Wellness.
- 12:59So when we first launched with just Q&A, we noticed that right
- 13:04when there was a bug in our daily summary e-mail and for
- 13:06whatever reason in the beginning of Sylvia, it didn't go out to
- 13:09like 50% of our users that night.
- 13:12We got so many complaints, so many emails inbound of like,
- 13:15hey, that's the thing that I look at every day.
- 13:17Once we introduced those proactive alerts, we noticed
- 13:20that the high net worth user base has a much higher retention
- 13:23on radar than they do with anything else in the entire
- 13:26product. Yeah.
- 13:27And and so, but to me, it's that, it's that I agree.
- 13:29Like it. Yeah, that e-mail I see every
- 13:31day, I'm like, what are the first 3 digits?
- 13:33And I'm like watching those. And then what are the two things
- 13:34that move to the bottom? Like I'm just kind of like, you
- 13:36know, playing with that game. It is incredible.
- 13:39Like how well that thing keeps the context up.
- 13:42But I also think there's like this, you know, to your point,
- 13:45like the radar thing I've touched on a little bit, but I'm
- 13:47kind of like the lazy, but I'm like, and then I wish radar
- 13:49would like self recommend radars.
- 13:51Like it's, you know, it's only like, you know, just like it's
- 13:53like the ChatGPT question where it's like, man, I wish ChatGPT
- 13:56would just tell me like how the best users are using it.
- 13:58And like, what's the thing that it's the, you know, when I
- 14:00interview people, like vendors always like, what are you the
- 14:02best at? Because I'm like, look up agency
- 14:04people, vendor people. They're like, oh, I can do all
- 14:06these things. I'm like, no, no, that's fine.
- 14:07But what are you absolutely the best at?
- 14:09Let's just start with that. And then I know that I can kind
- 14:11of grow from there. And I'm curious like, and maybe
- 14:14that's the question, what is Sylvia the best at today?
- 14:17And like you know, what are your best users getting the most
- 14:21value from and what are they doing?
- 14:22A couple. Things on the radar thing I did
- 14:24tweet the other day of hey, ask Sylvia, give me radars that are
- 14:28topical to what's going on in the news right now and what I
- 14:31should be following. And then she came back with, you
- 14:33know, 7 radars and then she had my created it for me.
- 14:36And then someone, you know, one of our users had commented, I
- 14:38want her to do this automatically every day.
- 14:41And so that is a huge aspect of this.
- 14:43And it goes back to like, hey, I don't want to go in and learn
- 14:45how to set things up or like figure out which questions I
- 14:48should be asking or what I should set up.
- 14:49She should be able to do that for you.
- 14:51And I think that's the next step is the entire proactivity layer
- 14:54of of Sylvia. Yeah, as you're saying that, I'm
- 14:56thinking like there's just be a green button at the bottom of
- 14:58that summary that says, do you want me to set up some writers
- 15:00for you tomorrow? Like I I would be shocked if a
- 15:03ton of people don't click that button. 100% and and that's the
- 15:05power users are using radar to the advantage and using Sylvia
- 15:08as almost like a yeah, almost like a partner, right?
- 15:11It's like, what should I do? Hey, you are my, you know,
- 15:14wealth advisor, my personal CFO, whatever.
- 15:16Ask me questions of what you need answers for to learn more
- 15:20about me and then suggest me which radars, which research,
- 15:23like what should I be doing everyday?
- 15:24And those users are by far, you know, the most, you know, user
- 15:28heavy chatting heavy users. How do you guys handle ensuring
- 15:33that the guidance that Sylvia's giving and the kind of way that
- 15:38you're structuring its understanding of a user's
- 15:41financial data and inputs such that it doesn't make stuff up,
- 15:45it doesn't give the wrong answer, right?
- 15:47You mean a lot of this is storing everything in a
- 15:49structured database, to be honest, right?
- 15:51And then having that Fact Check loop, right?
- 15:54And then there's a verifiable, you know, check loop agent that
- 15:57essentially goes back and checks on all this stuff, right?
- 16:00If there is something that Sylvia doesn't know, she should
- 16:03say, I don't know. Even if, you know, there has to
- 16:05be some sort of confidence metric there, whether it be over
- 16:0890% or whatever, that she can then say like I don't have the
- 16:11answer to that, then the user can kind of, you know, guide her
- 16:14in the right direction. Preferences is another aspect of
- 16:16this, right? And so when there is something
- 16:20that she tends to get wrong, often the user can actually go
- 16:23in on their profile page and set things up in preferences, which
- 16:26are essentially what should she keep top of mind every time she
- 16:29responds to you. And if it is something that
- 16:31you've talked to her about always in other chats, but she's
- 16:35not saving that into preferences.
- 16:36So these are like grounded, you know, facts that you have a
- 16:40spouse or what are the ages that I'm thinking of, you know, a
- 16:43year from now to buy a house, all that stuff that you would
- 16:46probably tell, tell a wealth advisor.
- 16:48Those are things that should be grounded in truth in your
- 16:51preferences. And in that way, she always
- 16:53keeps that stuff top of mind because the most important thing
- 16:56is context, right? And obviously the context gets
- 16:59cluttered. There's going to be more and
- 17:00more chances of hallucinations. Happening.
- 17:02Yeah, it's great. I want to talk a little bit
- 17:04about the future before I do that.
- 17:05I'm just curious, like we talked to a lot of kind of founders in
- 17:08AI, like how big is the team? Like because I think one thing
- 17:11that's kind of always impactful is like when we first talked,
- 17:12like the team was very small. I'm guessing the team is still
- 17:15relatively small, but I'm curious like how big is the team
- 17:17today? How do you see that evolving?
- 17:20Now we have, you know, 6 engineers and so it's still
- 17:23fairly small team. We have a designer, we have, you
- 17:25know, OPS now that we've obviously merged with pro cap,
- 17:28there's obviously that exact team.
- 17:30But I think the the main thing is, yeah, we're up against these
- 17:33legacy, legacy companies that have huge, huge amount of
- 17:36employees, which I see as a, a huge advantage to us, right?
- 17:39I mean, we can move fast, we can push code to production so
- 17:42quickly. And so, you know, it's a great
- 17:44advantage for us. Yeah, there's no way Fidelity's
- 17:47adding that feature this, you know, for a long time.
- 17:52It's on that point. Like how do you see AI sort of
- 17:56replacing that traditional advisor or fundamentally just
- 17:59changing how their role? Like do you imagine like the
- 18:01wealth people that I don't know, Vanguard, Charles Schwab,
- 18:05Fidelity sort of a using this as a tool in their portfolio?
- 18:08Or do you imagine this just sort of running away and people just
- 18:11moving out of these financials? Like where do you sort of see
- 18:15from your seat, you know where you are today?
- 18:16I think it's. Going to be hybrid right and so
- 18:18similar to engineers, right and so if you're not using AI today
- 18:21as an engineer, it's probably it's probably too late.
- 18:24But what you're saying with junior engineers with you know
- 18:27they're not able to get a job or you know stay up to date with
- 18:30everything that's going on. I think this similar thing is
- 18:32happening with financial advisors, right?
- 18:34Most of them are cookie cut of what the portfolio plan looks
- 18:38like for the range of 1 to 3,000,000, for the range of five
- 18:41to 10. Like these are just plans.
- 18:43And then they have maybe a set number of clients that they can
- 18:46only interact with because they only have so much time.
- 18:48And then there's once a quarter phone calls, right?
- 18:50And so the relationship is lacking there.
- 18:52The collaborative nature is lacking there.
- 18:55And I think that's where all these independent investors are
- 18:57going towards. So of course, there's going to
- 18:59be financial advisors who leverage the AI, increase their,
- 19:02you know, client base of client lists and they'll be able to
- 19:05tackle, you know, a lot more clients at once and also give
- 19:08the power to the client of being able to chat to an LLM.
- 19:11And then maybe the advisor can, you know, see what's going on
- 19:14and go chime in. And they need to, right.
- 19:16But it's always going to be a different type of person for.
- 19:18Maybe you're going to build like an agency or advisor mode where
- 19:21they can go in and manage, you know, 10 clients versus, you
- 19:24know, just login. Well, the interesting thing is
- 19:26one of the most requested features right now is that a
- 19:28multi portfolio view which would tie into that anyways.
- 19:31So it's just building out the tenant, tenant architecture,
- 19:33right? So if I can add my spouse, I can
- 19:34add my children to Sylvia and then they can have some sort of
- 19:37read, write have been privileges of course, and I can add anyone.
- 19:41Oh, you, you've kind of got your finger on the pulse of AI and
- 19:44finance right now. And this is a weird question
- 19:47that we ask a lot of folks building an AI that, you know,
- 19:49every time we ask it, I feel like the time horizon gets
- 19:51closer and closer. Oh, what do you think is going
- 19:53to happen in three or five years, like 15 minutes from now?
- 19:55It feels like it's hard to know what's going to happen.
- 19:57But from your perspective, zooming out from what what
- 20:00humans might be replaced with AI?
- 20:02Like how do you see the broader kind of macro landscape changing
- 20:06with with the power of AI and how that can impact the finance?
- 20:10Everyone turns into a manager is kind of my, my, my look and feel
- 20:14of all this stuff, right? I would just be managing agents.
- 20:17So that's what I can speak. On this has been awesome.
- 20:20Shane, where can people follow your work and, you know, see
- 20:23what you're building? Yeah, everything on
- 20:24cfosylvia.com. Go sign up, get a personal CFO
- 20:28and then at Shane Codes on Twitter.
- 20:30Awesome, Shane. This was clear, practical,
- 20:32grounded. Thanks for joining us.
- 20:33Thank you guys. Appreciate it.
- 20:35Have a good one, That was awesome.
- 20:36What stuck with me was that Sylvia's not trying to build
- 20:38another dashboard. Every other app in this space is
- 20:41like logins. See your net worth.
- 20:42Cool, now what? Like he skipped past that and
- 20:45went straight to the reasoning. It's like the product actually
- 20:47thinks about your situation. Yeah, and the part that hit me
- 20:49was when he talked about users asking Sylvia things that they'd
- 20:52never asked their financial advisor, like should I buy this
- 20:54purse for my wife? That's not a portfolio question.
- 20:56That's a trust signal. People had this thing like a
- 20:59judgment free partner and not a tool.
- 21:01Yeah, the retention insight was wild.
- 21:03Like they had a bug where the daily summer e-mail didn't go
- 21:05out and get flooded with complaints.
- 21:07And I get it was funny, I don't think I complained, but I
- 21:09definitely noticed when it didn't work.
- 21:10You're, you're maniacal about your inbox, though, So it's, you
- 21:13know, it's not really an app, right?
- 21:14It's this push the proactive layer.
- 21:17Kevin, what are the top five takeaways from today's
- 21:19conversation with Shane? Yeah, there was a bunch.
- 21:21It was hard to pick 5, but I think, you know, finance apps
- 21:24have optimized for clicking and now, like AI really optimizes
- 21:27for deciding. And then this notion of like,
- 21:29show your reasoning, like the trust that he's building comes
- 21:32from the traces, the sources and saying, I don't know when the
- 21:35confidence is low. And 3rd, it's like your best
- 21:37users are won't really set that up for themselves.
- 21:40Like they want help. They're like just, you know, how
- 21:42can I one click this thing and like get all my data in there
- 21:45and recommend like what things I should be doing or watching and
- 21:48then forth, like nail that reasoning layer.
- 21:51So really understanding and making sure that the reasoning
- 21:53behind the things that Sylvia was saying, you know, is not
- 21:56been solved by robo advisors. But it's something that's hard
- 21:58to go fix later if you're if you're like thinking isn't smart
- 22:02upfront. And then finally, like this
- 22:04notion that small teams like that is the Moat man shipping
- 22:07fast, being able to roll out new tech and like the, you know,
- 22:10fidelities of the world aren't going to be able to add things
- 22:13like this, you know, very quickly.
- 22:14Probably not. Yeah.
- 22:15If this episode changed how you think about money or AI, share
- 22:18it with someone who's trying to make better decisions.
- 22:20And make sure you're subscribed to Founder mode so you don't
- 22:23miss conversations like this. That's it for today.
- 22:26The real question isn't whether AI can manage your money, it's
- 22:29whether you'll put your money where your AI is.