176 : Harnessing Emotions at Work w/ Andrea Hoban of Oji Life Lab

Keys To The Shop : Equipping Coffee Shop Leaders · Sep 23, 2019 · 55m

We will always have our emotions with us at work. In the fast-paced customer facing work of coffee retail we can cycle through a whole host of emotions in just one shift and not all of them are helpful to the situations we find ourselves in. One way we have tried to deal with it is by denying our emotions and detaching. Today's guest is going to challenge us to become emotion scientists and embrace the emotions we have at work to harness them for both great business outcomes and our over-all health as we engage in daily emotional labor.

I am so pleased to welcome to the show, Andrea Hoban!…