Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Hospital Cut Infection Rates 53 Percent With One Checklist Change
In episode 117 of The Operator's Manual, Lucas and Luna explore how a single checklist change at a major hospital system reduced central line-associated bloodstream infections by 53 percent. They walk through the specific behavioral design tweak, the data that backed it, and why the same principle works in factories, warehouses, and call centers. The discussion focuses on the difference between a checklist that collects dust and one that actually changes behavior — including the role of peer accountability, the one-item reduction that made the list stick, and the surprising finding that…
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