Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Culture, Execution, and Agility: Jackson CIO Michael Hicks on Fostering a Customer-Oriented Enterprise
840: Adopting a customer-focused culture requires the implementation of internal processes that allow the organization to quickly deliver improvements to the client experience. In this interview, Michael Hicks, CIO at Jackson, shares how he has fostered a customer-oriented culture by understanding the customer journey and setting up an agile architecture with the customer at the center. Michael underlines Jackson’s commitment to customer service and a strong technology strategy that includes data, AI, portfolio management, and more. He speaks about the rationale behind centralizing IT…
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