Latest / The Experience Perspective: An Ipsos Podcast
Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.
We are delighted to welcome David Hart, Customer Experience Manager for Kia, along with our very own Jamie Thorpe, Head of XM. David, with his wealth of auto and CX experience, speaks to us on the back of yet another record sales month at Kia, with market share now topping 5%. He describes some of the keys to that success, with an unrelenting focus on the customer/employee and CX, of course, sitting at the very heart. Inspired business foresight, brilliant product, super-strong partnerships with dealer networks, empowered dealers, bridging the gap between physical and digital, and the power…
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