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Hope When the Future Seems Unclear · The World Knowledge

• 0:00
  Speaker 1: Well, good afternoon, listeners. Thank you for coming on to
• 0:03
  Speaker 1: Lament of Hope podcast. As you guys know, we always
• 0:06
  Speaker 1: have so many interesting guests. And by the time this
• 0:09
  Speaker 1: one comes out, we're nearing our 300th episode, which is
• 0:12
  Speaker 1: really exciting. But I'm talking today with Jennifer Goff, who
• 0:16
  Speaker 1: is the founder of Skip the Line. And I came
• 0:21
  Speaker 1: across this business and I was just so intrigued. I mean, Yeah.
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  Speaker 2: I mean, I think we provide a solution to something
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  Speaker 2: that we don't have a solution for yet. Waiting in line.
• 0:34
  Speaker 2: Some people really do like the whole line waiting experience
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  Speaker 2: if it's something like we've waited in line for a
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  Speaker 2: beer release before and those same people see each other
• 0:43
  Speaker 2: in line every year and it's like a party. But
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  Speaker 2: some people just don't want to or they can't make
• 0:50
  Speaker 2: it or Um, so I think we're providing a solution
• 0:53
  Speaker 2: for those that can afford it and who might be like, okay,
• 0:57
  Speaker 2: I value my time. And rather than it being something
• 1:00
  Speaker 2: where it's enabling poor time management, it's like, Hey, this
• 1:03
  Speaker 2: is my time management. I'm going to hire a service
• 1:06
  Speaker 2: so that I can cook my kids dinner and put
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  Speaker 2: them to bed and then be at the event or
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  Speaker 2: whatever it may be, whatever's important in your life that
• 1:13
  Speaker 2: you want to focus on and you want to outsource
• 1:16
  Speaker 2: the time. Um, and that could be for outsourcing anything,
• 1:19
  Speaker 2: you know, having your house cleaned, having yard maintenance. Well,
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  Speaker 2: probably more than a few years ago, but NPR put
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  Speaker 2: out an article on a study that stated people are
• 1:33
  Speaker 2: way more happier when they spend their money on time-saving
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  Speaker 2: services rather than on stuff, which is hard for a
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  Speaker 2: lot of people, especially in American culture, because we do
• 1:42
  Speaker 2: love to buy things. But you are happier when you
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  Speaker 2: outsource those things that save you time so that you
• 1:49
  Speaker 2: can focus on your family or your work or whatever's
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  Speaker 2: important to you. So I would say we provide a solution. Um,
• 1:56
  Speaker 2: I've never wrestled with anything. Cause again, I'm very fair.
• 1:59
  Speaker 2: I'm not gonna, you know, for waiting in line, we're
• 2:01
  Speaker 2: not going to have 10 people show up for all
• 2:04
  Speaker 2: of our services. We're very communicative and we really value
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  Speaker 2: quality service. So we really want to make sure people
• 2:11
  Speaker 2: are sticking with us longterm, which they do. Um, So
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  Speaker 2: I think you can be both ways. I think you
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  Speaker 2: can provide the solution and also making sure that it's
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  Speaker 2: transparent and no one's asking you to do anything illegal.
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  Speaker 2: If a client asked for something like that on the
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  Speaker 2: personal assistant side, we would certainly question something like that.
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  Speaker 2: So I just think it comes down to your values
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  Speaker 2: and how you want to build a company around that
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  Speaker 2: and how those services are reflected.
• 2:42
  Speaker 1: Yeah, no, and I think it's just such an interesting...