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The People First Revolution: Why Patient-Centered Care Is Killing Your Team with Amy Lafko
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In this compelling episode, we dissect the revolutionary 'People First' approach with the incredible Amy Lafko. Often, the traditional 'patient-centered care' model, while well-intentioned, can inadvertently lead to team burnout and a struggling practice. Amy shares her transformative journey, revealing how she learned that by prioritizing her team, she ultimately fostered a more successful and compassionate environment for both staff and patients. This discussion is vital for any leader questioning the status quo and seeking a more sustainable and human-centered way to run…
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