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Community Table: Client Relations From First Call to Alternative Fee and Payment Methods
In this episode’s discussions around the Community Table, recorded in person at the October 2025 ClioCon legal tech conference:
After a new client comes on board, within a week, your team needs to check back in. This is your chance to delight. If there’s an issue, a misunderstanding, or a question, this is an opportunity fix it. Delighting a client is always better than simply satisfying a client.
The right team answering incoming calls is vital. But how do you outsource that? How do you pay someone and where do you find them? And when is it time to hire your own, in-house, full-time…
The skinny
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