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Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership - Interview with Andy Murray
Today’s interview is with Andy Murray, Founder and Executive Chair, Customer Centric Leadership Initiative at The Sam M. Walton College of Business at The University of Arkansas. Andy joins me today to talk about the aforementioned Customer Centric Leadership Initiative, what customer centricity means, how leadership has been impacted over the last few months, the leader’s experience and what we should be doing to make sure that we deliver a great customer experience.
This interview follows on from my recent interview – Leadership and how to achieve customer centricity – Interview with Minter…
The skinny
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