Latest / Becker’s Healthcare Podcast / Jason Newmyer, CEO of AdventHealth Riverview

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Jason Newmyer, CEO of AdventHealth Riverview · Becker’s Healthcare Podcast

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  This is where health care leadership comes together.
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  Becker's sixteenth annual meeting brings more than 3,500
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  hospital and health system executives and nearly 800
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  speakers to Chicago, April 13 through the sixteenth.
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  This year's event includes keynote conversations with Dallas
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  Cowboys legend Troy Aikman and former president George
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  w Bush. For the agenda and event details,
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  visit beckershospitalreview.com
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  and click on the events tab in the
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  upper right. We're looking forward to hosting you
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  in Chicago.
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  This is Madeline Ashley with the Becker's Healthcare
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  podcast, and I'm thrilled to be joined today
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  by Jason Neumeier, CEO of AdventHealth Riverview in
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  Riverview, Florida.
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  Jason, thanks for joining me. Oh, thanks for
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  having me. It's a pleasure to be here
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  with you. Well, I'm so excited to dive
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  into our conversation. But before we do, do
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  you mind sharing just a little bit about
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  yourself with our listeners and and more about
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  AdventHealth Riverview?
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  Absolutely. Again,
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  thrilled to serve the community as part of
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  AdventHealth Riverview as the executive here. I've been
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  with AdventHealth since December
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  2004,
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  so celebrating twenty one years of being with
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  AdventHealth.
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  And I'm so excited to be part of
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  this organization.
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  I've had the opportunity to learn, grow, and
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  continue developing my career, as well as serving
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  others through this work. It's special. And,
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  especially as we go into the Christmas season
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  here, it's exciting to appreciate the sacred work
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  that we get to do in each of
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  the communities we get to serve across AdventHealth.
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  AdventHealth is in nine states, has over 100,000
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  team members,
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  and we really embrace
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  the moments of how we can lean into
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  the community,
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  be a part of the community, put our
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  roots down, and and be a not for
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  profit that's reinvesting
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  in the work that goes on day in
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  and day out in health care, but also
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  stepping into spaces, caring for the community in
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  a way that shows partnership and friendship.
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  Wonderful. And it's so cool to hear that
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  you've you've been with the organization for such
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  a long time and are now spearheading,
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  AdventHealth Riverview. So excited to dive into this
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  discussion.
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  First question I have for you here. So
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  as I, as I mentioned to you before
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  the podcast, I actually covered,
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  here at Becker's when, AdventHealth for few opened
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  and that was a $263,000,000
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  facility that opened in 2024
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  for our for our listeners that might not
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  know the background there. So now,
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  the hospital is investing
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  50,000,000
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  to nearly double its capacity, just just one
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  year after opening. So Yes. Could you could
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  you share some of the factors that drove
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  that decision so quickly and and what it
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  reveals about, you know, maybe how demand and
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  population growth are really reshaping,
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  your service area?
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  Well, I've been blessed to be a part
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  of this project for four years now, and,
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  the intentionality
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  around the project is really special. AdventHealth made
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  an investment here in a part of Hillsborough
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  County that is booming. So the community has
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  grown dramatically over the last few years, but
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  as on pace to grow at 7% or
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  better for the next decade. So there's a
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  a huge population of 500,000
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  lives in a thirty minute radius of our
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  hospital as we sit today.
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  And, we just see that as, again, a
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  a function of
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  opportunity to serve and provide our special brand
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  of whole person care, which is really being
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  sensitive to mind, body, and spirit and how
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  we engage these individuals in the community. And
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  I share all that with you because there
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  are other health care systems in this market.
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  And what we have found in short order
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  and just opening in October 24 till now
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  is that people are thrilled that AdventHealth
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  is in this part of Hillsborough County, that
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  our special brand of health care is something
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  that they're embracing, we're earning their trust, and
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  it's showing up by having a really busy
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  emergency room.
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  Our surgical services spaces,
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  both from an elective and inpatient volume perspective,
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  really,
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  hustling and bustling as well.
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  And we found that even as early as
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  summer of this year in 2025,
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  we were dealing with pressure points that we
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  anticipated
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  three to four years out from a forecast.
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  So it pushed us, fortunately,
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  in a way to go down a path
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  and make an investment, which has been made.
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  And now we're in progress to build out
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  two new units,
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  60,
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  eight beds
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  in a med surge and PCU capacity
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  to really create more
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  acute care capacity inside of our facility.
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  And that really has been,
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  in one point, a blessing and and an
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  honor. In other part, it's a little bit
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  of a scramble for us to make this
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  work. And I'm so grateful, again, to AdventHealth
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  because we made, investments in the building
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  to build out a 272,000
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  square foot hospital facility,
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  which was shelled out
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  and shelled out to the point of about
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  40%.
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  So we are able to go into shelled
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  spaces.
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  These two units are shelled and ready to
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  go. We don't need to bring cranes on
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  the property and disrupt, the already busy corridor
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  here in South Hillsborough County with, cranes and
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  traffic and, additional
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  construction activity on our site, we're able to
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  go right into the building and finish out
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  spaces.
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  So that allows us to shorten the timeline
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  from when the project starts to when we
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  offer care. And that's, something that we'll be
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  able to do by December
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  at this time. So So if you call
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  me back next year, at this time, we'll
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  be able to give you an update on
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  some special things that we've been able to
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  see over the last year. But there should
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  be,
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  essentially, those 68 beds online,
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  and we'll move from an 82 bed facility
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  that we are today to a 150
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  beds.
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  So just so I'm understanding correctly, by December
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  next year, that's when everything will be ready
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  up up and running, essentially.
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  We will be providing patient care next December
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  out of these two units. Yes. That's wonderful.
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  That is so cool to hear, and it's
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  great to see that you guys are working
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  to meet that need and ready to go
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  to meet the need. Can you share some
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  of the lessons that, you know, you've learned
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  throughout this whole entire process, you know, growing
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  so much quicker than you've even anticipated,
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  and maybe how you and your team are,
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  you know, just kind of forecasting that community
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  need?
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  Is this a one podcast or are we
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  doing a miniseries? I'm just joking.
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  We've
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  learned a lot of lessons is the point.
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  And what I would tell you is
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  there is really, special work that's happening here
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  in our facility. One thing that I wanna
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  call out is how important it is to
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  assimilate new team members. We have been very
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  intentional
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  about trying to bring in,
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  new talent to our organization, also, so we're
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  not shifting
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  team members from other sister facilities. So when
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  we opened our hospital last October,
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  about 70% of our team was from other
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  healthcare systems.
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  And that creates a little bit of a
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  challenge. And I would tell you, it we
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  have learned a lot about how to
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  orient better,
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  assimilate,
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  and invite people to be inspired by our
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  brand of healthcare.
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  And we have seen
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  time and time again and received their feedback
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  through, either voice to voice interaction or through
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  our own Glint survey process
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  that we have a highly engaged team that's
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  so excited to work at AdventHealth
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  and be a part of something
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  that is,
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  very intentional with regards, again, whole person care.
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  We invite our team not just to provide
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  world class expertise,
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  in the skills and services that they provide
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  in the health care space. We also invite
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  them to be
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  uncommonly compassion and empathetic. And those are words
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  that other health care systems don't tend to
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  touch.
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  -Mm -They they might a little bit, but
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  it's really,
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  something we want to not just touch but
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  embrace.
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  And that is to understand that people are
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  dealing with deep emotions in these moments, that
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  they're coming in looking for help. And needing
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  something that, they could not find at another
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  location. And we want to be able to
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  sit in those moments and give them, again,
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  the right kind of acute care. But as
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  we do that, serve and support them in
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  a way that is
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  holding their hand, giving them,
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  warmth and hope as they navigate their health
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  care issue.
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  Yeah.
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  And that's so important. And, you know, on
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  just on the topic of of your team
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  that you work with, I believe now keep
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  me honest here. I believe when I covered
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  the initial hospital opening, I I think it
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  it said in the release that it brought
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  around, I think, a thousand jobs to the
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  area. Is that accurate?
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  It was accurate that yeah. That was the
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  Yeah. At the time market there. Currently, there
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  were over 800 team members. Okay. Yeah. And
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  so and and with this expansion, could you
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  talk on how many new jobs it will
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  bring,
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  and just a little deeper just in terms
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  of the specialized care options and how you're
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  approaching that growth and and recruitment.
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  Yeah. We anticipate being around 1,200,
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  jobs here. So another 400 jobs that we
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  expect to bring into this campus with this
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  next phase. And we still have shelved space
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  both in our medical plaza and our hospital.
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  So even as we go do this advanced
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  work to build out shelled space and to
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  make things happen here, we still have,
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  space set aside that we can quickly grow
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  into, and we won't find ourselves
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  using
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  all of the free and available space that
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  we have again on the campus. We still
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  have shelved locations that we're gonna bring more
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  jobs as well as more opportunity online.
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  But with this next phase, we'll be around
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  1,200.
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  And what's that mean to you? I mean,
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  just from an economic perspective in the area,
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  I'm sure that means a lot to the
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  community,
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  to bring more jobs to the area.
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  Absolutely. I have the opportunity to serve and
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  support a couple of chambers here in this
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  part of the community,
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  And they are thrilled. They're really grateful that
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  we're here. We are sitting geographically about twenty
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  minutes south and then again twenty minutes north
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  of our nearest competitors.
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  So really poised in a part of the
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  market that was underserved.
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  And it was really a blessing that we
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  had the opportunity to find the land and
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  that the population was as dense around us.
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  Because when we put this
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  project in motion,
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  Generally, we had folks walking through, and I
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  was warned in advance that we would fill
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  up faster than what we thought. And, true
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  to form, the community knows
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  voice of the customer is real, and folks
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  were embracing what we were providing as, again,
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  whole person care here at this location.
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  Yeah. And, you know, as Riverview experiences this
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  this kind of transition,
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  how are you using data and technology to
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  kind of anticipate the community's future health care
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  needs even even beyond this and just maybe
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  where growth is looking?
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  That's a great question. We are using
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  AI as part of,
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  our analytical toolset so that we are looking
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  at market changes and
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  also,
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  wide functions of variability
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  with regards to how we're running our analysis
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  to appreciate
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  the different
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  potential models that are out there in the
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  market when we think about South Hillsborough County
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  or even the state of Florida. So we
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  have some folks at our corporate office that
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  help run point with this, and they're part
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  of a research team. And they are incredible
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  individuals and they produce a lot of, great
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  reports that we are able to then use
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  and really risk stratify
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  kind of the decisions that we're making as
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  well as the types of services that the
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  community needs when we look at supply and
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  demand for
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  urology or supply and demand for GI or,
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  you know, oncology services, those are all hot
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  topics and things we're really appreciating
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  how we can make sure we're
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  meeting market needs and, if not,
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  competing in spaces that we know we can
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  have an advantage because of x, y, or
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  z reasons.
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  And that's powerful work that we're really
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  impressed to see playing out here across the
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  state of Florida. I'm sure other states are
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  doing the same thing inside of AdventHealth, but
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  I'm just not as close to those other
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  activities. Right. Well, it is truly incredible to
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  hear about the growth and just community investment,
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  that AdventHealth Review is
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  is doing right now. And, Jason, we're gonna
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  have to do a podcast again, in next
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  December so I can hear all the updates,
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  and and I really appreciate you, taking the
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  time to connect
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  today. I would welcome it. We were excited
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  to talk about what we're doing in this
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  community. It's special work. Again, we're grateful to
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  extend the healing ministry of Christ in a
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  way that showcases love and compassion to those
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  who do choose to receive care at our
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  facility or,
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  you know, if they get dropped off here
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  and, they haven't met us, that we're able
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  to earn their trust in a way that
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  lets them know that we see them
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  as unique individuals. We are gonna care for
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  them and honor their traditions, their norms, and
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  love them through whatever process is in front
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  of them. Oh, that's great to hear. And,
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  again, really looking forward to connecting again soon.
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  So thank you so much for taking the
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  time, Jason. Pleasure's mine. Thank you.