Latest / The Dentalpreneur Podcast w/ Dr. Mark Costes
2474: Closing the Loop: Operational Wisdom
On today's episode, Addison Killeen takes the stage to unpack the real driver behind stronger case acceptance and smoother operations: trust. Using a practical 10-step framework, he explains how dental teams can close the loop from the very first phone call to financial discussions and follow-up scheduling by improving communication, handoffs, punctuality, treatment presentation, and team alignment.
Addison shares how credibility, reliability, intimacy, and low self-interest all shape the patient experience, while also offering actionable ideas for reducing uncertainty, creating better…
The skinny
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