How a Buyer Used Quality Audits to Cut Returns by Half

The Buyer's Side with Fexingo: Procurement, Sourcing, and B2B Purchasing Decisions · Jul 5, 2026 · 7m · transcript

In this episode of The Buyer's Side, Lucas and Luna explore how a mid-sized electronics manufacturer used a disciplined process-based quality audit program to slash customer return rates by 48% in under a year. We walk through the specific audit criteria, the supplier scorecard changes, and the surprising discovery that a packaging flaw—not component failure—was causing most returns. Lucas explains the difference between a compliance audit and a quality audit, and why the latter requires on-site observation of actual production steps. We also discuss how the buyer turned findings into…