How a Coffee Chain Cut Employee Turnover by 50 Percent

The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business · Jul 2, 2026 · 6m · transcript

Employee turnover is one of the biggest operational drains in service industries. In this episode, Lucas and Luna examine how a regional coffee chain—let's call it GroundUp—achieved a dramatic 50% reduction in annual employee turnover over two years. They walk through the specific operations changes: a re-engineered onboarding process that compressed training from two weeks to five days, a shift from manager-scheduled to self-scheduled shifts via mobile app, and a revamped feedback loop using daily five-minute huddles instead of quarterly reviews. The result? GroundUp saved an estimated…