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How Toto Reinvented the Toilet and Built a Global Brand
In this episode of The CEO Diary, Lucas and Luna explore how Toto, the Japanese bathroom fixture company, turned a mundane product into a high-tech global brand. They focus on the Washlet, introduced in 1980, and how CEO Shigenao Nagai drove innovation, overcoming cultural resistance and technical challenges to capture over 60% of the Japanese toilet market and expand worldwide. The conversation covers Toto's early focus on hygiene, the engineering behind heated seats and bidet functions, and the strategic decision to market the Washlet as a lifestyle upgrade rather than a medical…
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