Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Bank Cut Loan Approval Time 80 Percent With a Single Rule Change
Lucas and Luna break down how a mid-sized regional bank reduced its small-business loan approval time from an average of 18 days to under 72 hours by changing one internal rule: eliminating the manual underwriting review for loans under $250,000. They walk through the specific decision, the data that justified it, the cultural resistance inside the bank, and the surprising side effect — lower default rates. A concrete case study in how process simplification often beats new technology. Includes a listener-support moment tied to the episode's theme of removing unnecessary friction…
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