Latest / The Experience Perspective: An Ipsos Podcast
Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder
We’re delighted to welcome Emma Dark, Director of Customer Service at Estée Lauder, along with one of our favourite podcast co-hosts, Jamie Thorpe, Head of Experience Management at Ipsos in the UK. Emma and her team have recently been crowned the Best Small Customer Contact Centre of the year, in the highly prestigious European Contact Centre and Customer Service Awards (ECCCSAs). Our own Helen Wilson, CX and Channel Performance CXO and Customer Perspective host, is the ECCCSAs’ Chair of Judges, and she certainly knows a great gold winner when she sees one! Emma takes us on her career…
The skinny
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