Latest / Becker’s Healthcare Digital Health + Health IT / Charmeshia Allen Wren, Director of Quality at Nexus

Transcript

Charmeshia Allen Wren, Director of Quality at Nexus · Becker’s Healthcare Digital Health + Health IT

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  Philips is a health tech leader focused on
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  innovation that improves the health and well-being of
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  people. Our health care technology and informatics solutions
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  help care teams diagnose, treat, and manage more
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  patients with greater precision, speed, and confidence across
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  the care journey. With Philips, clinicians are empowered
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  with streamlined insights in the moments that matter
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  for every patient. Better care for more people.
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  Philips.
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  This is Gracelyn Keller with the Becker's Healthcare
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  Podcast, and we are live from the 9th
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  Annual Health IT Digital Health and RCM Conference.
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  I'm currently joined by Charmesia
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  Allen Wren, who is the director of quality
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  at Nexus. So thank you so much for
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  joining me today. We'd love to have you
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  introduce yourself as we get started.
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  Thank you so much, Grace. It's an honor
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  and privilege to be a part of this
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  interview.
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  Wonderful. Well, let's start our
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  conversation with AI. Adoption of this is exploding
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  in health care right now. So in your
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  view, what is the most significant or promising
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  application of this technology,
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  and how is this informing your organization's innovation
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  strategy?
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  Sure.
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  One of the most significant,
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  or promising applications, I believe, is prevention of
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  patient safety events.
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  Preventing,
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  like falls
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  and,
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  things like sepsis and things like that that
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  predictive
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  analytics. It's really key and important to key
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  in the provider so that they're able to
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  act quicker, which prevents complications and mortalities.
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  And switching gears a little bit to the
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  data side, health care leaders are managing greater
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  volumes of data and more devices across a
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  growing number of care settings.
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  And in this complex environment, what clinical data
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  integration tools or practices are you seeing drive
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  improvements in patient outcomes?
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  So the data devices
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  I love to use are PresGaini
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  and Huron when it comes to data because
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  they're able to go ahead and computerize,
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  and summarize the analytics for you. So it
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  makes it easier for you to understand
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  what your true gaps
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  are and it gives you a better view.
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  So you can identify those system gaps too,
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  not just in your hospital, but hospitals across
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  the system when you're all on the same
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  platform
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  and looking at it together.
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  I am so thankful,
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  that,
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  we have, people that
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  are promoting health care, like state representative Ron
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  Reynolds that are asking advocating for us to
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  have things of those natures.
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  Absolutely.
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  And as we talk about AI and data
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  and technological innovation, our burden on IT teams
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  becomes a lot greater. So I'd love to
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  hear how you think health care organizations can
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  better support our IT, but also our clinical
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  teams as we are carrying out innovation efforts,
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  and if you've seen any common pitfalls with
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  this.
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  Oh, that's a great question, Grace.
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  I believe that
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  from the IT perspective,
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  a lot of times it's the education rollout
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  piece,
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  ensuring that number 1, that you had providers
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  and clinicians a part of the build from
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  the get go to make sure that it
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  makes sense for the workflow that it's walking
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  into, which I found it to be a
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  pitfall, especially when we're dealing things that are
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  regulatory, like restraints
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  and things of that nature that they may
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  have built something they thought would work,
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  but the right providers were not a part
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  of the process
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  to tell them, Hey, your methodology, it didn't
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  take account for if this happens and the
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  nurse has to act quickly. So she doesn't
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  have time to get that order from the
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  physician. So she did this quickly and then
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  came back and got that order, making sure
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  that that all is factored into the analytics
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  so that everything works appropriately.
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  And then also with that education rollout,
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  making sure
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  that it's at the times that it fits
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  for most clinicians to be able to participate
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  in that, and that they have those education
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  moments and time to ask questions prior to
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  that rollout
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  to make sure that there are things that
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  are missed,
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  and then you have to re regurgitate the
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  rollout later, if that makes sense.
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  Yeah. Absolutely.
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  And then as we wrap our conversation up,
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  I'd love to know your top piece of
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  advice for health care leaders as they prepare
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  for further advancements in technology and also greater
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  demands for care.
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  Be resilient,
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  be flexible,
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  understand,
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  that it's always a work in progress
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  and we always have to keep a mind
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  on accreditation
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  and patient safety,
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  making sure whatever we roll out, that we're
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  not missing a gap in that piece of
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  it.
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  Absolutely. Well, thank you so much for joining
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  me today on the Becker's Healthcare Podcast. Again,
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  we are live at the 9th annual
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  health IT digital health and RCM conference.
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  Thank you. It's my pleasure.