Why Customers Don't Trust Mechanics (And How to Fix It) with Curtis Gardner
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The technician who turned oil changes into master certifications—and negativity into a movement of positivity.
Curtis Gardner isn’t your typical technician. Starting out with oil changes after high school, Curtis worked his way up to Toyota master certification before taking on the German-engineering challenge at Audi. But what makes his story stand out isn’t just his technical chops—it’s his decision to flip the technician narrative from negativity and burnout to optimism, efficiency, and human connection.
In this conversation, Curtis shares how video inspections transformed…
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