Latest / Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights / Direct Booking Secrets & High-End Guest Experiences with Louis Andrews

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Direct Booking Secrets & High-End Guest Experiences with Louis Andrews · Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights

0:00
Welcome to the House Planet Playbook, your go to guide for
0:03
mastering short term rentals. In this special series, we're
0:06
sitting down with 30 of the world's top property managers to
0:10
uncover what really drives success in the vacation rental
0:13
industry. You'll hear their stories, learn
0:15
the key lessons they've picked up along the way, and discover
0:18
the game changing tech they use to deliver five star guest
0:22
experiences. If you're serious about growing
0:25
your STR business, you're in the right place.
0:28
We've also developed an ebook featuring the stories of every
0:31
manager in this series, and you can download it for free at the
0:35
House Planet dot Club to find out more.
0:38
In today's episode we're chatting to Louie Andrews from
0:40
Ovo Network in France. Stand by for a chat about snow,
0:44
direct booking, the guest experience and a major goal to
0:48
scale to 500 properties. This special series is brought
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to you by Host Planet and Hospitable, the smart AI powered
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With Hospitable, you can automate guest messaging, sync
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1:15
If you're keen to run your short term rental on autopilot, try
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to see how the platform can save you time you stress and maximize
1:27
your earnings. Louis, thank you for being part
1:30
of the Host Planet Playbook. Let's start with you.
1:33
What's the name of your company, Where are you located, and how
1:37
many rentals do you manage? Hi, James.
1:40
Thanks for having me. So yeah, my name is Louis
1:43
Andrews and I'm the Director and President of Over Network
1:46
France. Over Network is a company that
1:49
manages around 200 properties, just over 200 actually in
1:54
Northern French Alps and a couple in Switzerland as well.
2:00
That's in terms of the properties.
2:02
And then in terms of our team, we've got a locally based team
2:06
in Annesi, which is known as the Venice of the Alps.
2:10
And there's a lovely little town which has frequently been
2:13
nominated for most pleasant place to live in France.
2:18
And then we've also got an international team based around
2:21
UK, Portugal, Australia, Canada and many other places.
2:26
Superb. So how did you get involved in
2:28
the world of short term rentals? My dad Co founded over network
2:34
in 2008. He kind of set it up as a as a
2:39
lifestyle business. He built it incrementally
2:44
through hard work, determination and very much an entrepreneurial
2:52
mindset and a creative mindset. And I think that he, with his
2:57
colleagues brought the company to a certain level in terms of
3:01
number of properties under management and number of team
3:06
members and just in terms of general expansion and
3:11
scalability. And I arrived at a time which
3:14
was totally unplanned on my end, which was more I was kind of
3:19
following another direction and then ended up pivoting during
3:23
COVID. And I think quite quickly, my
3:27
own entrepreneurial mindset and my own creativity ended up being
3:31
or presenting itself as being a, a strong positive and a strong,
3:35
strong tool for the company. And that's when I was approached
3:39
by the people in charge at the time basically asking me if they
3:42
could make the most of it in the long term.
3:45
So I originally signed up for for five years and interestingly
3:50
it's been more than five years now.
3:51
So I'm kind of still going strong and and I'm now firmly
3:56
established within both the the company and the industry.
4:00
What direction was your life taking before you decided to to
4:04
get involved in the family business?
4:05
Yes, I was not interested in a business particularly, or at
4:11
least I was, but I didn't want to make it my career.
4:14
I instead wanted to study arts. So I did study arts originally,
4:21
what it was to become a creative director in a marketing or
4:25
graphic design agency. So I wanted to be a yeah, an
4:31
artistic director, a creative agent, a graphic designer, and
4:36
kind of be focused, you know, travelling with, sorry, working
4:40
with advertising agencies and things like that.
4:43
And then ended up pivoting basically.
4:44
But it was all very unexpected. How have those artistic skills
4:49
helped you in the world of SDR? You're going totally off the
4:54
agenda now. I'm liking it.
4:56
I think the I think it's, it's helped me massively.
5:02
I think that when we talk about how over now, it is different
5:06
from a lot of actors in the sector.
5:09
I do attribute a lot of that to our ability to occasionally
5:14
think outside of the box and to fully embrace things like brand
5:23
identity, USP, defining what our niche is, and then kind of
5:29
obsessively and creatively honing in on that and trying to
5:33
really define who we are. Because I think that that's made
5:36
a huge part of what has then created our success.
5:42
I see it as being hugely, hugely kind of fundamental, really.
5:47
Obviously, it's the same case for Brian Chesky at Airbnb.
5:49
So we're not the only ones that are kind of creatively LED.
5:53
But I do think it's a really important part of of how we've
5:57
been built. And I actually, I value it
5:59
immensely and I'm really thankful for kind of that
6:02
background. What makes Ovo Network stand out
6:06
among the competition? I think the the main thing is
6:10
that we're a tech driven business rather than being a
6:13
service driven business. So we've developed our own PMS
6:18
in house, so fully bespoke PMS that we provide to owners to
6:22
help them optimize the rental performance of their properties.
6:26
And then we provide guests with a booking platform which
6:29
attracts up to 40,000 unique users per month in search of
6:36
their kind of ideal chalet, their ideal property.
6:41
And then the other USP is very much the type of property that
6:45
we distribute. So we distribute unique or high
6:48
end chalets. So properties with extra
6:50
amenities and other certain standards.
6:52
So either four or five star in terms of standards, we
6:57
distribute those types of properties in what we call
6:59
authentic destinations. So authentic destinations being
7:02
not fully dependent on snow, not overly luxurious, not overly
7:08
high altitude. So we're not just a ski
7:10
destination, we're a year round destination and that's what we
7:13
call authentic because you can still go out and feed the cows
7:17
and buy cheese and things like that.
7:20
I know you're proud of your direct booking percentage as
7:23
well, so talk to us about that. How do you go about achieving
7:28
direct bookings? And I'm thinking here that
7:29
you're the design background comes into this a little bit,
7:32
especially with the the website and and the user experience.
7:36
Yeah, I think it does. I think it it all Interestingly,
7:40
I'm in the middle of organising an event that's going to take
7:45
place at Scale France in November, which is effectively a
7:49
mini book direct show. So during a whole afternoon,
7:52
I'll be organising that, which I think is news to you because I'm
7:55
not sure if I knew last time. So that's going to be fun.
7:59
And, and therefore it kind of I've been thinking about this
8:01
subject a lot. I kind of see there's four
8:05
phases really with regards to direct booking.
8:07
There's there's how well known you are, how recognisable your
8:14
brand is. So it's all around, you know,
8:15
capturing those initial leads. So are you a name?
8:18
Can you be a name? Do you have kind of control over
8:22
a specific niche that means that you'll easily be found?
8:25
You know, as I was saying, we're very much centered around high
8:29
end chalets, extra immune to use, which means that if
8:32
somebody was to type in France into Google, chalet with Jacuzzi
8:36
or chalet with swimming pool will usually be the number one
8:40
organic search results. So there's that first level of
8:44
work. There's then a lot of work
8:48
around converting those leads. So once they arrive onto your
8:52
website, how do you gain their trust?
8:54
I think that's a big part of and everything that we do and that's
8:58
why and you and I have had conversations around this
9:00
before, but you know, if your website looks terrible, that's
9:02
instantly means that these people are just going to go back
9:05
to, to Airbnb or to booking.com. So that's where a lot of the,
9:09
the design aspects and the, you know, at the end of the day, the
9:13
main purpose, like for example, we're, we're working on our
9:16
homepage and our website at the minute and we were doing it with
9:20
an agency and the main focus of the agency is to increase trust.
9:24
So design serves trust and UXUI serves trust as well.
9:30
So there's a lot of work around that.
9:32
And then, and then there's the, the in state moment.
9:36
So like does the, does the expect, does the stay correspond
9:41
with expectations? Ideally you want to surpass
9:45
expectations. You want to make sure that
9:46
actually they didn't realise that the property was this nice.
9:51
That's a huge part of of kind of, and the quality of service.
9:54
But then that directly effects direct bookings because then
9:59
ideally you want to create some semblance of loyalty with those
10:03
guests. From the fact that they've had
10:05
such a fantastic experience from finding out about you to going
10:09
on your website to booking on your website, to staying with
10:12
you that, you know, the, the thing that we always try and aim
10:14
for is that upon departure, guests just say, see you next
10:18
year. And that's kind of the goal.
10:22
In terms of searches then you mentioned appearing near the top
10:26
of Google searches. Are you thinking about AI large
10:29
language model searches and how you get exposure on those
10:33
platforms too? Yeah.
10:35
I mean, it's a huge subject and it has been for the past what, 2
10:39
1/2 to three years now. I think we're still trying to
10:46
get on top of how to best optimize it.
10:49
I'm extremely conscious of the amount of fake news that there
10:53
is at the moment. I think that people still don't
10:56
fully grasp how, for example, ChatGPT works.
10:59
I mean, I was talking about this with somebody not too long ago.
11:01
They're saying how they kept on repeatedly talking to ChatGPT
11:06
about their business and then created a new chat and asked
11:10
chat what STR platform was the best to book on.
11:15
And they were really pleased because the response that they
11:17
got was the one that they'd been feeding into it.
11:19
Which just doesn't really align with the fact that chat just
11:22
knows who you are and knows what you want to be told.
11:26
So, so that's kind of like a, that's a big thing.
11:28
And it is interesting as part of organising this direct booking
11:32
event, it's, it's given me a fantastic opportunity to just go
11:36
up to a lot of people that I've either known or have wanted to
11:40
know more or in fact don't even know at all and just ended up
11:44
kind of picking their brains. And I'm sure you get this
11:47
opportunity all the time, obviously with the podcast and,
11:49
and with your events, but it's just a really good way of going
11:52
to meet people. And I definitely don't feel like
11:57
we're masters of this subject. And if we're not, given that
12:01
we're quite technologically advanced compared to a lot of
12:05
actors, I think that a lot of people are still really behind,
12:10
which means that there's a huge opportunity for something that
12:12
is able to just, you know, have all these LLMS spit out their
12:17
names instantly. I think more and more, you know,
12:21
we, we work with SEO agencies and we work with SEO agencies,
12:26
but the big challenge here is going to be to start working
12:28
with people that are experts in AI as well.
12:31
Interesting times ahead and back to your location then in the
12:35
Alps. What are the main challenges and
12:38
opportunities where you are? Well, one of them snow.
12:44
That's not news to anyone. Global warming is directly
12:47
affecting everyone in this sector.
12:51
It's massively important that we start preparing because
12:56
obviously we can start being vocal about the effects that it
13:00
has, but we also need to kind of proactively anticipate what what
13:04
the outcome of that is going to be in a destination that is so
13:06
dependent of snow. Because we've got, you know,
13:09
we're a destination where people come to to ski.
13:12
We're going to have to start really planning in planning
13:14
ahead and planning around that, bearing in mind that whilst we
13:17
go to local groupings of all the local actors and kind of fight
13:24
for the fact that we're not just a ski destination.
13:26
As I was saying at the top of this, this meeting review, the
13:30
reality is that a lot of the villages themselves aren't going
13:33
to be able to survive if the ski slopes aren't open.
13:37
And that means that they're going to become deserted because
13:39
they'll have nothing else to, to, to offer travellers and
13:43
their economy will crash. So there's a lot of challenges
13:46
around that. And then from our kind of purely
13:49
our point of view, we've got challenges around inventory
13:54
growth, you know, the number of kind of qualified leads that
14:00
we're trying to generate and that we're struggling to
14:02
generate. And then there's the constant
14:05
kind of saturation of our market with an increase in in supply,
14:10
but a decrease in demand. A couple of things then to
14:13
follow up on in relation to the snow, what are your projections
14:18
in in terms of the snow and and do snow machines help and also
14:23
where you are, is there much threat of regulation?
14:27
Yeah, OK. So there's a bit of a stigma
14:31
around snow machines, which is justified, which is it's just,
14:35
it's terrible for the environment.
14:38
It's it's fake Snife. You're creating fake Snife.
14:41
There's a lot of media going around at the minute around
14:45
certain destinations that are abusing their usage of snow
14:50
machines, which is then directly resulting in, you know, a drop
14:54
off in, in in bookings and in people going to those
14:57
destinations. Because all it takes is, you
14:59
know, 11 segment on our equivalent to, you know, BBC
15:04
News to be about how these guys are all frauds because actually
15:08
they've to be smuggling money this way and that and is funding
15:12
the, the, the fake snow economy. And that makes the whole
15:16
destination crash or at least be significantly affected.
15:19
So that's really difficult. And then remind me what your
15:24
second point was, Sorry. Regulation where you are.
15:26
Yeah. So I think it's going it's it is
15:31
starting to be an issue and it's going to be more of an issue
15:33
mainly just because locals can't afford to live individuals
15:36
anymore and defending on the local governments.
15:40
Some people are kind of intelligently accepting the fact
15:44
that at the same time, their economy is dependent on tourism
15:48
and therefore they're going to have to find a middle grounds.
15:51
Whereas I think some people on on slightly different trajectory
15:57
in terms of politics are basically just straight up
15:59
banning it or, or massively limiting our activity, which
16:03
makes it quite difficult. But again, because we're trying
16:07
to to really focus on authentic destinations, that's what
16:11
hopefully allows us to then have authentic conversations with the
16:15
local governments and kind of actually act in a cooperative
16:19
way and, and support each other rather than, you know, them
16:22
pointing us and pointing at us and saying we're the we're the
16:25
issue and therefore, you know, they're going to ban us, for
16:28
example. What are your top tips for
16:30
delivering an outstanding guest experience?
16:35
The quality of products I think you know when I'm frequently
16:40
asked to talk about how we're how we've ended up being one of
16:45
the highest highest rated operators in the whole world on
16:49
Airbnb, for example, I think we're the longest running super
16:53
host in France. People think that there's like
16:56
this magic formula, which the kind of it is, but it's actually
16:59
really simple and it's to only work with properties that are
17:03
going to get fantastic reviews. So very, very simply take a
17:09
qualitative approach to how you want to operate and avoid the
17:13
quantitative approach and make sure that you only work with
17:16
properties that are going to kind of deliver that great guest
17:19
experience. And that's what allows you to
17:21
then just do what it says on the tin.
17:23
So that's inclusive of like amazing amenities to have a wow
17:27
factor with us, something that we really look for and then to
17:30
have good services. So that'd be point 1.2 goes back
17:34
to what we're saying around kind of your niche.
17:36
So once you've defined A niche, try and really own that niche
17:40
and and establish what it means and then deliver a consistent
17:45
type of guest experience around that niche.
17:47
So that consistency I think is key in delivering a great guest
17:51
experience. And then finally, I think just
17:55
in terms of the actual services within the property, what we do
17:58
is we try and make sure that all the basic communities are
18:01
included. So linen, towels, Wi-Fi,
18:04
cleaning. And then we really encourage our
18:08
consumer partners and our property property manager
18:11
partners to to then offer just a good selection of upsells on top
18:15
of that to kind of guarantee that the the accommodation is
18:19
what we like to call the base count.
18:21
That's like a term that we're trying to incorporate into our
18:24
kind of our brand identity more and more because we're in
18:26
mountains. So it's like you're the base
18:28
camp, but that's not the end of the experience.
18:32
It's actually the beginning. And everything that's important
18:35
actually happens outside of that.
18:36
And you're just the base camp or the foundation work that is
18:39
there to accommodate amazing stays and amazing holidays.
18:44
You mentioned upsells there. I mean how important are upsells
18:47
to over network? They're not at all.
18:51
They're not at all because we don't do them.
18:52
So we don't provide them ourselves.
18:53
They're provided by the third parties that we operate with.
18:57
But we know how important they are to the guests and to the
19:00
quality of the stay. And a lot of the people that we
19:02
operate with, that we work with that provide those upsells is
19:06
kind of like their main source of income.
19:10
In terms of keeping owners happy, what are your top tips
19:13
for keeping owners happy? Good question.
19:19
Establish targets for them. We've got some insane new
19:23
dashboards, actually enough PMS that like amazing that show us
19:26
exactly how we're kind of comparing and on pace in terms
19:31
of owner targets, but also our own targets like the property
19:34
potential. But I think the main way to keep
19:37
owners happy is set their targets, make sure that they're
19:40
achievable, but reaching and then achieve them or ideally
19:44
knock them out of the park. And then more importantly than
19:47
anything else, communicate. So communicate about those
19:52
achievements. I think that in the past, one
19:54
thing that we were doing is was consistently providing the best
19:58
possible results, but then never actually addressing that with
20:02
owners, which meant that they, it became kind of mundane for
20:06
them and they were just kind of used to it when actually what we
20:08
were doing was absolutely incredible.
20:10
So communicating and educating your owners around how good the
20:14
work is that you're doing was fantastic.
20:17
What's your biggest lesson learned since taking the reins
20:20
over network? Yeah.
20:23
This is one that took me a bit more time to think of.
20:25
And the answer is though, quite easy.
20:28
I think that one thing that I've done is I've scaled the
20:30
business. You know, we went from having a
20:33
GB V of 6,000,000 when I joined to having a GB V of 16,000,000
20:37
in 2024. So there's like quite a sizable
20:40
increase there. And I think that therefore we're
20:43
going through a period of scalability and of growth.
20:46
And therefore, I think that the key thing there, the key lesson
20:50
there is and the key thing that I need actually more than
20:53
anything else is being able to surround myself with the right
20:57
people that I can then delegate to and work with.
21:02
Because I think that when there comes when you come to a company
21:06
that's got like 200 properties. And even when I joined the
21:09
company when it was still, you know, my dad and his team kind
21:12
of were mainly involved. There's always a glass ceiling
21:16
that you've got to get through. And a lot of that is dependent
21:18
on which teams are in place and who you can, who you can
21:23
surround yourself with in order to go breakthrough that glass
21:26
ceiling. And, you know, as founders, you
21:31
know, I've talked about this before, but like as founders,
21:33
you can end up taking too much on your own shoulder.
21:36
And the more you can delegate and the more you can surround
21:38
yourself by like minded individuals that have got the
21:41
same level of buy in as you, the more you're capable to just grow
21:46
without that kind of pressure on your shoulders.
21:48
So that's been a big lesson, and it's still a big lesson is like
21:51
really trying to identify people that I can then entrust and
21:55
like, totally respect and delegate them.
21:58
What do you love most about the business?
22:06
I think the IT goes back to the creativity aspects.
22:10
I think that the amount of freedom that we kind of take of
22:14
really trying to build on top of our business and trying to come
22:18
up with creative solutions to problems and trying to innovate.
22:21
I think that innovation is key. And that's something that I'm
22:24
like deeply, deeply in love with.
22:27
That is something that, you know, means that we're massively
22:32
passionate about what we do and we really kind of respect
22:35
ourselves and respect kind of our role and then really try and
22:40
build on top of that and, and have got that huge buying in
22:43
what we do. And that's a huge source of of
22:47
love and passion and admiration for, for our activity.
22:51
OK. Then, Lou, we've got a few more
22:52
quick fire questions to get through.
22:54
Which PMS do you use? It's called Pyms, but it's it's
22:59
our own. And which dynamic pricing tool
23:03
do you use? It's called Pyms and it's our
23:06
own, so it's. Which piece of tech couldn't you
23:11
live without? Obviously this question alludes
23:15
to the fact that you, you're usually people answer answer
23:18
with an element of their tech stack, so either their revenue
23:21
management tool or their PMS. But for us, it's, it's actually
23:24
our, we use an open source content management system, so
23:28
ACMS called called Mod X. And that's the tool that we use
23:32
to then build our PMS and our websites.
23:35
It's all built on top of Modex. So, so that's the answer for us
23:38
because that's what allows us to have that that freedom and that
23:41
creativity and that control on kind of the services that we
23:44
provide, which is, you know, again, what makes us different
23:47
is that we can have that level of freedom.
23:50
Ideally pets, yes or no? You don't want 100% pets, but
23:55
you want a good amount of your properties to to accept pets.
23:58
We've got 15% of our bookings last year were made for for for
24:03
travellers with pets. My guess is that there's likely
24:06
more, it's just that not everyone actually declares them
24:09
in the booking form. But 15% is a pretty good number.
24:14
Ideally hot tubs, yes or no? Massive yes.
24:19
We've got 60% of our properties currently that have hot tubs.
24:23
We'd in the past we've had up to like 7075%.
24:29
We actually know per destination and depending on the criteria of
24:31
your property, exactly how much more money you can generate per
24:35
year if you just add a Jacuzzi. And as soon as we get an owner
24:39
that kind of takes a visit with us and, and gets a, an
24:42
assessment from us. If they don't have a hot tub or
24:46
a Jacuzzi, we'll we'll quite rapidly suggest that they
24:49
install one because we just know that there's a huge chunk of
24:52
revenue that on top of their potential they can generate if
24:55
they were to install one. Although currently there's a
24:58
water ban in all our regions, which means that you can't
25:00
refill the hot tub. So that's a bit of an issue, but
25:02
there you go. Ouch.
25:05
Self check in or personal welcome.
25:08
So I'm going to cheat and say both but the the the idea of
25:11
this self self check check in upon arrival, allow the kids to
25:16
run around and allow everyone to go to the toilet and to unpack
25:20
your bags. But then an in person person
25:23
coming out and coming around and just saying welcome to the
25:26
chalet, welcome to the property. Here's how everything works.
25:29
Here are all my local recommendations, and I'm
25:32
available for you whenever you want if you've got any
25:34
questions. Nice telephone call or AI
25:38
response? We're going to have to, for now,
25:43
I think telephone call to convert like there's, I'm not
25:47
sure how many conversions AI is able to achieve.
25:50
So and I think that the, again, more and more AI is arriving, I
25:53
think that there's a huge amount of the population that's going
25:57
to turn to wanting to have more authentic connections, IE human
26:01
connections with people. So the telephone calls with real
26:06
people to convert, but then hopefully we can move to AI
26:10
answering a huge majority of all the easy to answer questions.
26:16
And that should definitely be we as humans shouldn't be wasting
26:19
our time on right now. What's your most memorable
26:23
hosting moment? Just COVID is the only thing
26:27
that kind of gets to mind. I was trying to like unpick
26:30
loads of different anecdotes and obviously I've got a couple, but
26:33
I think that the most memorable thing was COVID.
26:36
And the reason why I was kind of giving that as an example is
26:38
that occasionally we'll have guest issues.
26:41
And I talked to some of my team members that have arrived after
26:44
COVID and they're struggling with one booking going wrong.
26:49
And it's just really funny because I've just very clearly
26:52
divert massively thick skin when it comes to guest issues because
26:56
I've been in a situation where I've had about, you know, 300
27:00
bookings all being cancelled at the drop of a hat.
27:03
But probably more actually, sorry.
27:04
But like, you know, maybe even up to the thousands, whatever,
27:07
but just a huge majority, you know, just a huge percentage of
27:11
all bookings being cancelled. And the nightmare that ensued,
27:15
but then the opportunities that that brought about and then the
27:19
fact that we've survived it and we've done better and better
27:21
every year since is just a clear indication that you just need to
27:25
own things and get on with them and and try and find
27:29
opportunities. And how good was actually
27:31
memorable because it was health. Shout out time then Is there an
27:38
individual in the STR industry who's helped you and you'd like
27:42
to give a shout out to? Yeah, well, obviously this isn't
27:44
my first rodeo on your podcast, so I am starting to run out of
27:47
people to nature. But Chris Thompson, who's the
27:53
director of of the UK entity is something that I've been working
27:57
on, I've been working with kind of ever since I joined first as
28:01
a as a mentor. You know, he was very much a
28:04
mentor to me. He's got a he kind of had a
28:09
company called ski for me, which was Auk tour operator.
28:12
So he was from an industry which is similar to ours, but not
28:15
exactly ours and then grew alike info of open network and decided
28:19
to get more involved. And that's just somebody that's
28:22
probably is the person that's helped me the most throughout
28:25
the past five years and is definitely something that's
28:28
worth more than a shouting. Superb final question then
28:31
ultimate goal for your business. Ultimate goal is a bit tricky,
28:36
James, because ultimate means means final, but I've got, so
28:40
I've not got a final goal, but I've got our current goal, which
28:42
I mean it's not our current goal because our current goal is to
28:44
sign. We want 250 properties live on
28:48
our website by the end of the year.
28:50
That's kind of very much short term.
28:52
The current main goal that we've got is 500 properties, so double
28:56
the amount that we're aiming for by the end of this year, purely
29:00
because we're aiming for growth, aiming to scale.
29:03
And we feel that once we get to 500, we'll be a different type
29:06
of business and then we'll be able to aim for new ultimate
29:10
goals. But so that for now, I'd say if
29:12
I had to give one answer, it'd be the 500 properties and then
29:15
we'll move on to the next stage of growth.
29:17
Superb Louis, thank you for joining us and thank you for
29:20
being part of the Host Planet playbook.
29:21
All right, that's it for today's episode.
29:23
My thanks to Louis for sharing his journey and for being part
29:27
of the Host Planet playbook. Remember, this series has
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And for more free education for vacation rental hosts, head to
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listen to our podcasts, and download our suite of ebooks.
30:17
Until next time, happy hosting.