Latest / The Front / Headlines: Optus fails 000 callers again

Transcript

Headlines: Optus fails 000 callers again · The Front

• 0:01
  Speaker 1: Today's biggest News from The Australian. I'm Claire Harvey with
• 0:04
  Speaker 1: the Front's afternoon headlines. The TRIPLEO emergency system is in disarray,
• 0:09
  Speaker 1: with another Optus outage after this month's earlier fatal failure
• 0:13
  Speaker 1: and nbn CO customers also unable to call first responders.
• 0:18
  Speaker 1: Earlier this month, at least three people died after the
• 0:21
  Speaker 1: TRIPLEO system shut down for Optus customers when the carrier
• 0:25
  Speaker 1: conducted a system upgrade but failed to notice it disabled
• 0:29
  Speaker 1: emergency calls. Optus said that was human error. The same
• 0:33
  Speaker 1: mistake happened just under two years ago, costing Optus it's
• 0:36
  Speaker 1: then chief executive, and this year's disaster caused wild fury
• 0:41
  Speaker 1: among politicians who said OPTAs had failed to properly inform
• 0:45
  Speaker 1: them of the problem, but Optus's Singaporean owners, Singtel, stood
• 0:49
  Speaker 1: by its chief executive, Stephen Rue. On Sunday, Optus failed
• 0:54
  Speaker 1: again with the emergency backup that allows calls to be
• 0:57
  Speaker 1: diverted to other carriers during outages, fall over at one
• 1:01
  Speaker 1: of its towers in Country New South Wales, and this
• 1:04
  Speaker 1: time Optus says it doesn't know why. And on Friday,
• 1:08
  Speaker 1: in Western Australia's Esperance nbn Co customers were unable to
• 1:12
  Speaker 1: call Triblo on landlines. Optus's Singapore and boss Un Kwan
• 1:17
  Speaker 1: Moon will meet with Communications Minister Anika Wells on Tuesday.
• 1:21
  Speaker 1: He's also meeting Optus's chairman and the CEO, Stephen Rue.
• 1:25
  Speaker 1: Treasure of Jim Chalmers says the government's asked the Communications
• 1:28
  Speaker 1: watchdog to investigate.
• 1:30
  Speaker 2: This is an absolutely shocking failure. Our focus as a
• 1:34
  Speaker 2: government is getting to the bottom of what went wrong.
• 1:36
  Speaker 2: We've instructed Akmar to investigate. We'll obviously be closely monitoring
• 1:41
  Speaker 2: that investigation and we will consider whether further actions are necessary.
• 1:46
  Speaker 1: The coalition is blaming the government. He is New South Wales'
• 1:49
  Speaker 1: opposition leader Mark Speakman.
• 1:51
  Speaker 3: The Singaporean owners of Optus Sintel have to look at
• 1:55
  Speaker 3: the structure of Optis and asker other people in charge
• 1:58
  Speaker 3: really doing their job. Safety has to come first.
• 2:02
  Speaker 1: The federal budget's going into a ten billion dollar deficit,
• 2:05
  Speaker 1: but the government says it should be congratulated because the
• 2:08
  Speaker 1: deficit is less than the twenty eight billion it had
• 2:11
  Speaker 1: previously forecast. Jim Chalmers and Finance Minister at Katie Gallagher
• 2:15
  Speaker 1: have released the final budget outcome and say the improvement's
• 2:18
  Speaker 1: partly due to a bigger than expected intake of tobacco excize.
• 2:24
  Speaker 1: You can find out all the detail by joining our
• 2:26
  Speaker 1: subscribers at the Australian dot com dot a U and
• 2:30
  Speaker 1: come back to the front tomorrow for our look at
• 2:32
  Speaker 1: a case that has got transactivists and women's groups all
• 2:35
  Speaker 1: fired up.