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How to END Callbacks
In this podcast episode, Bryan and Eric Mele explain how HVACR technicians can END callbacks with a few best practices.
Rushing through calls will often lead to callbacks. One of the most common mistakes techs make is failing to check the condensate drain before walking away from a job. To end callbacks, technicians would be wise to check the entire system and note any possible problem areas; in commercial HVAC and refrigeration, pay attention to variation across evaporators, condensers, and drainage systems.
Customer service is a huge component of residential HVAC; you can prevent callbacks…
The skinny
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