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Modernizing Pharmacy Payments: Boosting Cash Flow for Pharmacies | Cardinal Health™ Counter Talk™ Podcast · Pharmacy Podcast Network

• 0:05
  Speaker 1: You are listening to the global network of podcasters dedicated
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  Speaker 1: to the pharmacy profession. Welcome to the Pharmacy podcast Network.
• 0:22
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  Speaker 2: The Cardinal Health counter Talk podcasts and collaboration with Pharmacy
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  Speaker 2: Podcast Network is for independent pharmacists to learn about the
• 0:47
  Speaker 2: state of the industry, innovative services and solutions, and the
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  Speaker 2: future of pharmacy. Join me your host Jason colorI for
• 0:53
  Speaker 2: conversations with pharmacists, cardinal health leaders, and industry experts, sharing
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  Speaker 2: best practices, discussing industry trends, and showcasing cardinal health products
• 1:02
  Speaker 2: and services. If you can subscribe to the Cardinal Health
• 1:04
  Speaker 2: counter Talk podcast on Spotify, Apple Podcasts, and wherever you
• 1:08
  Speaker 2: listen to your favorite podcasts. Hello everyone, and welcome back
• 1:11
  Speaker 2: to the Cardinal Health counter Talk podcast. I'm your host
• 1:14
  Speaker 2: Jason Colory, and today we're going to be talking about
• 1:16
  Speaker 2: how modern payments can positively impact your businesses. Payments are
• 1:21
  Speaker 2: not just a financial step, but a critical operational moment
• 1:24
  Speaker 2: that directly affects production, fulfillment, staff workload, and patient experience. Today,
• 1:29
  Speaker 2: we will be talking with Halston PROCs, founder and CEO
• 1:31
  Speaker 2: of Tabs formerly Hell now a New York based unified
• 1:35
  Speaker 2: commerce platform design to streamline payments, refills and operations for
• 1:39
  Speaker 2: independent pharmacies. Halston focuses on healthcare technology as experience and
• 1:44
  Speaker 2: epic system optimization and startup mentorship. Alongside, we'll be chatting
• 1:49
  Speaker 2: with Natalie Girardi, solution Manager of the Pharmacy Payment Solution.
• 1:54
  Speaker 2: Nally has been with Cardinal for five years and has
• 1:56
  Speaker 2: supportive variety of solutions offered to our retail independent pharmacies.
• 2:00
  Speaker 2: As the solution manager, she will be supporting pharmacies with enrollment, onboarding,
• 2:04
  Speaker 2: and post live support. She will be working closely alongside
• 2:07
  Speaker 2: Tabs on this solution. Welcome to the show, Halson and Nalie.
• 2:11
  Speaker 2: Thanks Jason, Thank you, Jason.
• 2:13
  Speaker 3: Hi, Yeah, welcome in.
• 2:15
  Speaker 4: So I want to give you guys that a little
• 2:18
  Speaker 4: bit of introduction, but I do just want to start
• 2:21
  Speaker 4: diving in here because I think this is a really
• 2:23
  Speaker 4: interesting topic.
• 2:25
  Speaker 3: And Halson, I'll start with you.
• 2:26
  Speaker 4: What is TABS and how is it beneficial to pharmacies
• 2:30
  Speaker 4: and key decision makers, especially for independence.
• 2:34
  Speaker 5: Sure.
• 2:35
  Speaker 6: Well, first off, Jason, thanks for having me. I'm glad
• 2:39
  Speaker 6: that you're putting this together with Natalie. We are very
• 2:42
  Speaker 6: excited about this partnership and I'm looking to dive into
• 2:45
  Speaker 6: the deep deep parts of payments as it relates to pharmacy.
• 2:49
  Speaker 5: So what is TABS.
• 2:50
  Speaker 6: So TABS is the unified commerce platform specifically focused on
• 2:54
  Speaker 6: the pharmacy industry.
• 2:56
  Speaker 5: And what that really means is that we are the
• 2:59
  Speaker 5: end to end.
• 3:01
  Speaker 6: Payment process plus digital pharmacy solution for a ton of
• 3:09
  Speaker 6: different type.
• 3:09
  Speaker 5: Of pharmacies across the country.
• 3:11
  Speaker 6: Specifically, TABS really powers the integration with the pharmacy management
• 3:16
  Speaker 6: system so that we receive all the information from the
• 3:19
  Speaker 6: prescription and the patient.
• 3:20
  Speaker 5: Empowers the online checkout.
• 3:24
  Speaker 6: Solution as well as payments as well as we integrate
• 3:28
  Speaker 6: with delivery and shipping couriers, and we provide data back
• 3:34
  Speaker 6: to the pharmacies who use our platform. So when we
• 3:38
  Speaker 6: think about end to end, it's also the fintech plus
• 3:42
  Speaker 6: pharmacy technology that makes all of this run. And so
• 3:47
  Speaker 6: instead of having multi vendors, multi contracts, multi support systems,
• 3:52
  Speaker 6: you can utilize one company that's really focused on the
• 3:56
  Speaker 6: pharmacy industry that will not only make sure that you're
• 3:59
  Speaker 6: doing PC comply on payments, but also you have a
• 4:02
  Speaker 6: checkout experience that really dials down to conversions.
• 4:07
  Speaker 5: And so our process is.
• 4:09
  Speaker 6: An omni channel process that we have for payments online,
• 4:13
  Speaker 6: in person, and even over the phone.
• 4:16
  Speaker 5: Well that's what TABS is.
• 4:19
  Speaker 4: Nally from your perspective, how have you seen TABS integrated
• 4:23
  Speaker 4: you know, with cardinal health independent pharmacy customers.
• 4:26
  Speaker 5: Yeah.
• 4:26
  Speaker 7: Absolutely, So the big thing with TABS that drew us
• 4:29
  Speaker 7: to them is they are pharmacy focused, which is big
• 4:33
  Speaker 7: for us because in the pharmacy space they have so
• 4:36
  Speaker 7: much to manage just outside the payment processing world, and
• 4:39
  Speaker 7: the payment processing side is very complex. So our goal
• 4:43
  Speaker 7: is to really make their lives easier. How can we
• 4:46
  Speaker 7: support them with instore payments, online payments, make those deliveries easier,
• 4:50
  Speaker 7: really save them time within their pharmacy and just take
• 4:53
  Speaker 7: them that workload off of them. And TABS has been
• 4:56
  Speaker 7: great for that of really understanding who are pharmacies are are,
• 5:00
  Speaker 7: what they go through day to day during their demos,
• 5:03
  Speaker 7: really asking those questions of how their workflow is today,
• 5:08
  Speaker 7: what they really need out of it, what they're not
• 5:11
  Speaker 7: getting today, and how our solution can really benefit them.
• 5:14
  Speaker 7: Just they have so much going on and we want
• 5:17
  Speaker 7: to make it easy and have that hands on support
• 5:19
  Speaker 7: because again with the complexities just the integrations, the setup,
• 5:24
  Speaker 7: the different system features and how to use it in
• 5:27
  Speaker 7: store versus online, there's a lot to tackle there, and
• 5:30
  Speaker 7: our goal is to make that set up easy and
• 5:32
  Speaker 7: then really make a difference on their day to day workflow.
• 5:37
  Speaker 3: Yeah. I love that, Halson.
• 5:38
  Speaker 4: You had mentioned, you know, multiple pharmacy payments and now
• 5:42
  Speaker 4: you allude to this too, is you know, kind of
• 5:45
  Speaker 4: being in one place specifically, you know, in general, just
• 5:48
  Speaker 4: kind of high level overview what payment issues do and
• 5:53
  Speaker 4: operational problems occur inside a pharmacy that could hinder a
• 5:56
  Speaker 4: service like this. What are what are those common challenges
• 5:59
  Speaker 4: that pharmacy space today regarding their operations and payments in general?
• 6:04
  Speaker 5: Sure, Yeah, Natalie said it best.
• 6:06
  Speaker 6: We've got a lot going on, but it's all in
• 6:08
  Speaker 6: support of our pharmacies, right, And so as we specifically
• 6:12
  Speaker 6: talk about, Jason, some of the pain points, you think
• 6:15
  Speaker 6: about two different aspects. The first part of this is
• 6:18
  Speaker 6: about the actual payment rails right, So, for example, a
• 6:23
  Speaker 6: patient is wanting to use their HSA and FSA card
• 6:26
  Speaker 6: for a prescription, how are your operates as it relates
• 6:32
  Speaker 6: to HSA and FSA payments.
• 6:34
  Speaker 5: Are those cars.
• 6:36
  Speaker 6: Being actually declined because the processor doesn't know how to
• 6:41
  Speaker 6: send or doesn't have the information to send the right
• 6:43
  Speaker 6: information back to car brands or is it related to
• 6:48
  Speaker 6: the clinical aspect of an online checkout solution. Most of
• 6:53
  Speaker 6: our customers that we work with, as it relates to
• 6:57
  Speaker 6: online and in person and omni channel.
• 7:00
  Speaker 5: You're going to have to build out a ton of things.
• 7:03
  Speaker 5: You're going to have to.
• 7:04
  Speaker 6: Find a payment processor, You're going to have to have
• 7:06
  Speaker 6: engineers to build out a checkout hip, a compliant checkout experience.
• 7:11
  Speaker 6: Then you're going to have those same engineers build integrations
• 7:15
  Speaker 6: with courier services and delivery services. So these are like
• 7:20
  Speaker 6: huge challenges as it relates to what independent pharmacies have
• 7:26
  Speaker 6: to go through just to take online payments. And unfortunately,
• 7:29
  Speaker 6: this isn't an industry that you can simply use a
• 7:33
  Speaker 6: horizontal payment processor to take. Like you're not selling ice cream,
• 7:41
  Speaker 6: you're not selling coffee. These are highly regulated items that
• 7:45
  Speaker 6: you're selling, which means that you need to be compliant
• 7:49
  Speaker 6: every step of the way, and that's what we help with.
• 7:52
  Speaker 7: And that's really hard. Of what we've seen with pharmacies
• 7:55
  Speaker 7: is those complexities really add up of like I don't
• 7:58
  Speaker 7: know what I need to do is expensive? This doesn't
• 8:01
  Speaker 7: make sense to me. And so having someone that understands
• 8:06
  Speaker 7: that died at the beginning, it's like, Nope, we have
• 8:09
  Speaker 7: this covered.
• 8:10
  Speaker 5: You don't have to worry about it.
• 8:11
  Speaker 7: We know exactly what needs to be done and when
• 8:13
  Speaker 7: and not trying to add on all those extra fees
• 8:16
  Speaker 7: with it. No.
• 8:18
  Speaker 4: That Yeah, that makes sense, And I guess, I guess
• 8:20
  Speaker 4: kind of My next question would be, so obviously TABS
• 8:25
  Speaker 4: is integrating all these different types of payments that have
• 8:28
  Speaker 4: to be utilized, but is it are you are you
• 8:32
  Speaker 4: guys customizing this solution for each pharmacy or do you
• 8:37
  Speaker 4: guys have this figure it out to a point where
• 8:39
  Speaker 4: you know, as long as they're using a solution, you guys,
• 8:41
  Speaker 4: can you could cover all these different types of payments?
• 8:45
  Speaker 5: Yeah, great question.
• 8:46
  Speaker 6: So we serve a ton of different pharmacy types on
• 8:51
  Speaker 6: our platform.
• 8:52
  Speaker 3: Yeah.
• 8:52
  Speaker 6: Yeah, Retail is very different from specialty, which is very
• 8:57
  Speaker 6: different from compounding, which is also very different from LTC,
• 9:01
  Speaker 6: and the customers that we serve typically are in one
• 9:04
  Speaker 6: of those buckets or in all of those. And so
• 9:08
  Speaker 6: our goal is to make the experience as easy as
• 9:11
  Speaker 6: it is to sign up for Shopify, to really cater
• 9:16
  Speaker 6: and get really down and embedded in the workflow so
• 9:20
  Speaker 6: that certain prescriptions that our retail will only be processed
• 9:23
  Speaker 6: in a certain way are certain go into certain buckets
• 9:26
  Speaker 6: and business rules versus compounding, which needs payment before it's
• 9:32
  Speaker 6: even field right, and so because of this these requirements,
• 9:36
  Speaker 6: we had to build the platform very flexible to cater
• 9:39
  Speaker 6: to pharmacies who are doing multiple or hybrid models.
• 9:44
  Speaker 3: Yeah, yeah, it makes total sense. That's uh yeah.
• 9:47
  Speaker 4: That was kind of lead into my next question, which was,
• 9:50
  Speaker 4: you know, Toanale, I'll kind of pitch us one at you.
• 9:53
  Speaker 4: What should pharmacy owners be prioritizing when processing their payments?
• 9:57
  Speaker 3: What should they be looking for in a PA solution?
• 10:01
  Speaker 4: And I guess this obviously will you know, we'll relate
• 10:04
  Speaker 4: back to what tabs offers, but what you know, just
• 10:08
  Speaker 4: from the beginning, you know, you have a pharmacy that's
• 10:10
  Speaker 4: struggling with these different types of payments and they want
• 10:13
  Speaker 4: to integrate a payment solution to their every day What
• 10:16
  Speaker 4: is that?
• 10:16
  Speaker 3: What should they be looking for?
• 10:18
  Speaker 7: Absolutely, and that's a great question that's is really at
• 10:21
  Speaker 7: RBC when we try to have those open ended conversations
• 10:24
  Speaker 7: on the show floor or why demos are so important
• 10:27
  Speaker 7: to have at the beginning, to really learn who the
• 10:30
  Speaker 7: pharmacy is, like Halson said, we want to know what
• 10:32
  Speaker 7: that pharmacy type is. Are they a rech independent, do
• 10:35
  Speaker 7: they have any compounding specialty? Just to make sure we
• 10:38
  Speaker 7: know who we're working with. And PMS integration is going
• 10:42
  Speaker 7: to go a long way because there's bi directional integrations,
• 10:45
  Speaker 7: there's ones that.
• 10:47
  Speaker 5: Are not integrated.
• 10:48
  Speaker 7: But we can still make this solution work for them,
• 10:50
  Speaker 7: but we have to have that open ended conversation at
• 10:53
  Speaker 7: the beginning of Okay, we can make this work, but
• 10:55
  Speaker 7: here's what might be different. We want to know if
• 10:57
  Speaker 7: they offer delivery. We want to know so if they
• 11:00
  Speaker 7: have an online presence. Just everything's turning digital, so the
• 11:04
  Speaker 7: more patients they can meet and give more options to
• 11:07
  Speaker 7: their patients, Like we really want to know to them
• 11:09
  Speaker 7: what's important to them. But that PMS integration is going
• 11:12
  Speaker 7: to go a long way, and so why we partnered
• 11:15
  Speaker 7: with tabs is because they are pharmacy focused. We understand
• 11:19
  Speaker 7: the other guys don't know what pharmacies mean. They are
• 11:22
  Speaker 7: adding on all these extra fees for them with processing
• 11:26
  Speaker 7: rates and different types of fees during transactions or just
• 11:29
  Speaker 7: to get a statement and maintenance fees, and we wanted
• 11:33
  Speaker 7: to take that headache off of them and say, hey,
• 11:35
  Speaker 7: we have found a trusted partner who is pharmacy focused.
• 11:38
  Speaker 7: We took that burden off of you, and then with
• 11:40
  Speaker 7: this solution, we offer a lot of different features for
• 11:43
  Speaker 7: you to see.
• 11:45
  Speaker 5: What you need.
• 11:46
  Speaker 7: Do you need the texting, do you need qure codes
• 11:48
  Speaker 7: at your drive through? Do you want OTC upsell during
• 11:53
  Speaker 7: checkout so when they're getting their prescription they could add
• 11:56
  Speaker 7: on some extra items and having that hands on support
• 11:59
  Speaker 7: of where we're doing the demo calls and we have
• 12:01
  Speaker 7: onboarding calls to make sure we're doing this very efficiently
• 12:05
  Speaker 7: for them to not spend too much time on the
• 12:08
  Speaker 7: getting started process so that way they can be up
• 12:10
  Speaker 7: and running hopefully within three weeks and just get everything
• 12:14
  Speaker 7: cleaned up for them. So we have taken some of
• 12:16
  Speaker 7: that prioritization of we found the trusted partner and we
• 12:19
  Speaker 7: have a good workflow for them.
• 12:22
  Speaker 4: Yeah, that's that's really important. And also I'll ask you
• 12:26
  Speaker 4: because I know, you know, just talking to so many
• 12:28
  Speaker 4: pharmacists over the last couple of years doing the podcast,
• 12:31
  Speaker 4: you know, there's always a little bit of a trepidation
• 12:34
  Speaker 4: to get into something new, creating something new, it's something
• 12:38
  Speaker 4: new in the workflow. Trying something new could be a
• 12:41
  Speaker 4: little bit scary for especially for an independent business owner
• 12:44
  Speaker 4: who's just trying to you know, do their due diligence
• 12:47
  Speaker 4: and make sure that it's the right fit that's going
• 12:50
  Speaker 4: to not.
• 12:50
  Speaker 3: Really disrupt their every day.
• 12:52
  Speaker 4: So halson for you, what does you know, how do
• 12:56
  Speaker 4: you how does each pharmacy evaluate initiate the change and
• 12:59
  Speaker 4: what you guys do to implement without disrupting their existing workflows.
• 13:04
  Speaker 5: That's a great question.
• 13:06
  Speaker 6: And I also want to say to Natalie and the
• 13:10
  Speaker 6: Cardinal Health team they brought they brought us a ton
• 13:15
  Speaker 6: of different things that they were trying to solve, and
• 13:17
  Speaker 6: what you're saying, Jason is part of the approach. They
• 13:21
  Speaker 6: asked us if we could solve these problems that the
• 13:24
  Speaker 6: pharmacy industry is facing right and to what really makes
• 13:29
  Speaker 6: us excited about this partnership is that there are a
• 13:33
  Speaker 6: ton of different things happening in this industry all at once. Right,
• 13:36
  Speaker 6: You've got pharma movements, you've got new drugs, you've got
• 13:42
  Speaker 6: new ways of access for patients, which is a huge deal.
• 13:48
  Speaker 5: And Cardinal Health is at.
• 13:49
  Speaker 6: The forefront of doing all these things and working with
• 13:52
  Speaker 6: their network of pharmacies.
• 13:54
  Speaker 5: Right. So, I would say.
• 13:57
  Speaker 6: That one of the things that we we push pharmacy
• 14:01
  Speaker 6: owners to understand, no matter if they have one location
• 14:04
  Speaker 6: or they have five hundred locations, is the fact that
• 14:07
  Speaker 6: this industry is changing very quickly.
• 14:11
  Speaker 5: So no longer are.
• 14:15
  Speaker 6: You required to have only one way of paying for
• 14:20
  Speaker 6: a prescription, whether that's an HSA or that's a vis
• 14:24
  Speaker 6: a card.
• 14:25
  Speaker 5: Right, why can't you use Why can't.
• 14:27
  Speaker 6: You use two cards for one transaction? Why can't you
• 14:30
  Speaker 6: use by now pay later options which are in all
• 14:33
  Speaker 6: the other industries. So how we position this is about conversions,
• 14:38
  Speaker 6: It's like real revenue quicker and automation. How do you
• 14:45
  Speaker 6: automate all of your prescriptions from intake to delivery? Right, So,
• 14:51
  Speaker 6: these are some of the things that we are often
• 14:53
  Speaker 6: educating pharmacy owners, multi store owners, and obviously like enterprise
• 14:59
  Speaker 6: customers that they need to be thinking about what's coming
• 15:02
  Speaker 6: in the next two years from now right access online capabilities,
• 15:09
  Speaker 6: meet the patient where they are, allow them to pay
• 15:12
  Speaker 6: the way they want, and provide a transparent view of
• 15:15
  Speaker 6: where the prescription is throughout the journey.
• 15:18
  Speaker 3: Yeah, that's very I like how thorough that sounds.
• 15:22
  Speaker 4: I mean, I'm obviously not on that side of it,
• 15:24
  Speaker 4: but I think that again, just like I said before,
• 15:27
  Speaker 4: in talking to pharmacists, it is a challenge sometimes, but
• 15:31
  Speaker 4: I think it just sounds like the amount of I
• 15:35
  Speaker 4: guess the amount of options you guys have created really
• 15:38
  Speaker 4: makes it a bit different than what I've heard of
• 15:41
  Speaker 4: pharmacy payments in the past, which takes me to my
• 15:43
  Speaker 4: next question nowally, because as you mentioned, this launched at
• 15:47
  Speaker 4: RBC last year twenty twenty five, and as you were
• 15:51
  Speaker 4: having those open conversations with pharmacists and independent pharmacy owners,
• 15:56
  Speaker 4: you know, what were those initials, what were the initial
• 16:00
  Speaker 4: conversations like, and what should new customers be aware of
• 16:03
  Speaker 4: now now that we've you know, we're not exactly a
• 16:06
  Speaker 4: full year into this, but or maybe you are, But
• 16:10
  Speaker 4: what have you seen in the past year or so
• 16:12
  Speaker 4: that you could tell a pharmacys how it's been impacting
• 16:15
  Speaker 4: their business.
• 16:16
  Speaker 7: Yeah, absolutely, I mean we are coming up on a
• 16:19
  Speaker 7: year with a solution officially being live, which is very exciting.
• 16:23
  Speaker 7: Definitely want to keep that momentum going of you know,
• 16:27
  Speaker 7: being having tabs around. They are paying attention to what's
• 16:31
  Speaker 7: changing in the payment skate, so that way our team
• 16:35
  Speaker 7: doesn't have to track that pharmacy to have to track that,
• 16:38
  Speaker 7: and we want to know what new PMS integrations we
• 16:42
  Speaker 7: can bring to them, what new features we can bring
• 16:44
  Speaker 7: to them. Of having those open ended conversations of how
• 16:48
  Speaker 7: things are going, what needs to be adjusted on their
• 16:52
  Speaker 7: ed especially, I mean all conversations are always around staffing
• 16:55
  Speaker 7: shortages and different regulations. They have to be on top
• 16:59
  Speaker 7: of the beginning of the year and the end of
• 17:01
  Speaker 7: the year can get really taxing for them of they
• 17:03
  Speaker 7: have so much going on.
• 17:05
  Speaker 5: So we want this to.
• 17:05
  Speaker 7: Be able to just be running smoothly through anything their
• 17:09
  Speaker 7: pharmacy could possibly be going through and have a holistic
• 17:12
  Speaker 7: solution of how much can we fit under one umbrella
• 17:16
  Speaker 7: for them so they're not having to have five different
• 17:18
  Speaker 7: logins and oh where do I pull this report?
• 17:20
  Speaker 5: How do I do this?
• 17:21
  Speaker 7: And what payments can I take and just make this
• 17:25
  Speaker 7: easier as this world keeps changing, and just make sure,
• 17:29
  Speaker 7: you know, we are staying very connected with them and
• 17:33
  Speaker 7: really capturing that feedback. And you know, we've had some
• 17:36
  Speaker 7: good conversations with customers that are enjoying this solution and
• 17:40
  Speaker 7: have been able to save time and you know, staffing
• 17:44
  Speaker 7: shortages aren't as much of an issue, and so we
• 17:46
  Speaker 7: really want to continue to grow that conversation with our
• 17:49
  Speaker 7: pharmacies and just continue to grow this solution with them.
• 17:54
  Speaker 4: Yeah, you know, in Halson, this kind of goes back
• 17:56
  Speaker 4: to what you were saying earlier, but I really want
• 17:58
  Speaker 4: you to kind of kind of dig deep into you know,
• 18:02
  Speaker 4: what really sets TABS apart from a lot of these
• 18:05
  Speaker 4: other pharmacy payment models that are out there.
• 18:07
  Speaker 3: What's what's what's your differentiator?
• 18:10
  Speaker 5: Yeah, that's a great question. So I believe that with
• 18:14
  Speaker 5: TABS you are going.
• 18:15
  Speaker 6: To get the industry knowledge and as well as the
• 18:22
  Speaker 6: backing of a tech company who understands healthcare flash pharmacy
• 18:27
  Speaker 6: payments first, not as an add on right. And so
• 18:32
  Speaker 6: whether you are thinking about doing online payments, an in
• 18:37
  Speaker 6: person and.
• 18:38
  Speaker 5: Drive through encourage I pickup.
• 18:40
  Speaker 6: There are a lot of challenges that exist, especially from
• 18:45
  Speaker 6: like a compliance standpoint and payment standpoint and PCI and
• 18:52
  Speaker 6: pH PHI standpoint.
• 18:54
  Speaker 5: A lot there, yeah, a lot, a lot.
• 18:57
  Speaker 6: Of stuff going on. So because of that, we want
• 18:59
  Speaker 6: to make it very simple to have one place where
• 19:02
  Speaker 6: you can sit down and talk to someone who actually
• 19:05
  Speaker 6: knows your business. They know what you're going through, and
• 19:08
  Speaker 6: they can provide you solutions based on the different business
• 19:13
  Speaker 6: needs that you have. That's the difference between a vertical
• 19:16
  Speaker 6: SaaS payments company versus a horizontal company who really just
• 19:21
  Speaker 6: focus on payments and they don't care what industry you
• 19:23
  Speaker 6: come from, whether I don't know if you have like
• 19:26
  Speaker 6: five thousand car.
• 19:27
  Speaker 5: Washes, but they can take you. We only only focus
• 19:31
  Speaker 5: on the pharmacy industry.
• 19:34
  Speaker 3: No, yeah, no, I absolutely love that.
• 19:36
  Speaker 4: How often are you, guys, I guess surveying, you know,
• 19:41
  Speaker 4: surveying the terrain out there, as far as uh as
• 19:44
  Speaker 4: you know, as far as the independent pharmacy landscape and
• 19:47
  Speaker 4: having to change and almost reintegrate new payment processes or
• 19:53
  Speaker 4: you know, because if I'm a pharmacist, then something immediately changes,
• 19:57
  Speaker 4: whether it be from medicare or from a another payment standpoint.
• 20:02
  Speaker 4: How quickly are you guys able to react to that
• 20:04
  Speaker 4: to change it up for the specific pharmacy payment plan
• 20:09
  Speaker 4: that's in place.
• 20:11
  Speaker 6: Yeah, I think that because of our customizations and flexibility,
• 20:15
  Speaker 6: our customer success team works with all of our customers
• 20:19
  Speaker 6: to provide unique and a unique value. Add I'll say, right,
• 20:25
  Speaker 6: which means that on a drop of a dime, if
• 20:28
  Speaker 6: something is changing in the industry with Medicare and Medicaid
• 20:32
  Speaker 6: and it's affecting a pharmacy in different ways, we have
• 20:36
  Speaker 6: different rules and different features and functionalities within our platform
• 20:42
  Speaker 6: that we are able to customize and change where prescriptions go,
• 20:46
  Speaker 6: how much do they show for a patient, and what
• 20:49
  Speaker 6: we can offer to patients to subsidize their costs.
• 20:55
  Speaker 5: So that's kind of how we look at it.
• 20:57
  Speaker 3: No, yeah, I love that. Nowally, do you have any
• 21:00
  Speaker 3: you know, being almost a year in, do you have
• 21:02
  Speaker 3: any insights for examples of some success stories with this solution,
• 21:06
  Speaker 3: for examples of pharmacies reducing an unpaid compounded prescription something
• 21:11
  Speaker 3: along those lines.
• 21:12
  Speaker 5: Yeah, absolutely so.
• 21:14
  Speaker 7: Actually, I spoke with Jessica bial Just from Hobb's Pharmacy recently.
• 21:19
  Speaker 7: They are located in Florida. We spoke with them at RBC,
• 21:22
  Speaker 7: so they enrolled at RBC last year and they were
• 21:24
  Speaker 7: actually our first customer to go live and they do
• 21:27
  Speaker 7: have an integrated PMS.
• 21:29
  Speaker 5: But I would love to.
• 21:30
  Speaker 7: Share a quote that I got from her, because she
• 21:33
  Speaker 7: had great things to say about this solution as a
• 21:35
  Speaker 7: compounding pharmacy, of just how much this has done for
• 21:38
  Speaker 7: her already, and she saw the value of like especially
• 21:42
  Speaker 7: your startup pharmacy, Like if you got in on the
• 21:45
  Speaker 7: yet go with this solution, how it could really transform
• 21:48
  Speaker 7: how you even set up your pharmacy at the beginning.
• 21:51
  Speaker 7: But her quote was as an independent pharmacy, efficiency and
• 21:55
  Speaker 7: patient experience mattered deeply to us. Integrating TABS into her
• 21:59
  Speaker 7: work flow has improved how Hobb's pharmacy manages payments and
• 22:03
  Speaker 7: patient experience. By allowing patients to prepay for their compounded medications,
• 22:08
  Speaker 7: giving patients the power rather than relying on saved cards
• 22:12
  Speaker 7: or time consuming follow ups, We've streamlined our operations and
• 22:16
  Speaker 7: eliminated unnecessary delays awaiting on patient follow up. The platform
• 22:20
  Speaker 7: also gave us a simple way to recommend OTC supplements
• 22:24
  Speaker 7: and supplies online, which has helped support our front end sales.
• 22:27
  Speaker 7: Most importantly, has helped simplify our pickup and delivery process.
• 22:32
  Speaker 7: Creating a faster and more efficient experience without adding additional
• 22:36
  Speaker 7: staff tabs has truly helped us run a more modern
• 22:39
  Speaker 7: patient centered pharmacy. Which I think is an amazing quote
• 22:43
  Speaker 7: to get from them.
• 22:44
  Speaker 4: Wow, Halston, I know it's a little bit of a
• 22:46
  Speaker 4: long quote, but you should figure out a way to
• 22:47
  Speaker 4: get that on a T shirt something.
• 22:49
  Speaker 6: Absolutely, Absolutely, I love it and thank you so much
• 22:53
  Speaker 6: for the quote.
• 22:54
  Speaker 3: That was great, Hawson.
• 22:56
  Speaker 4: What success stories do you may have that's been out
• 23:00
  Speaker 4: there that you've come across.
• 23:02
  Speaker 6: Oh, Jason, you put them on a spot, so yes,
• 23:05
  Speaker 6: I like to do that. Sorry, no problem. I think
• 23:10
  Speaker 6: there's so many, Jason, there's different buckets, and this is
• 23:15
  Speaker 6: kind of what we've seen across the portfolio of our
• 23:18
  Speaker 6: customer base. We've seen customers who have increased OTC sales.
• 23:23
  Speaker 6: We've seen customers who have been backlogged with six hundred
• 23:27
  Speaker 6: prescriptions and didn't know how they were going to get
• 23:29
  Speaker 6: through the payments and getting patients on the phone to.
• 23:32
  Speaker 5: Call them one by one.
• 23:34
  Speaker 6: And they were they were able to quickly get through
• 23:38
  Speaker 6: that in a matter of a day or two, right
• 23:40
  Speaker 6: just by turning us on.
• 23:42
  Speaker 5: So it's a plethora of things, increase revenue, decrease labor
• 23:47
  Speaker 5: and time on the spent on the phone, so that
• 23:49
  Speaker 5: you can focus on what really matters most, which is
• 23:52
  Speaker 5: patient care and providing the services that you currently offer
• 23:57
  Speaker 5: to your patients.
• 24:00
  Speaker 4: This has been incredible, guys. This really gives me a
• 24:02
  Speaker 4: lot of insight. I know, I did a lot of
• 24:05
  Speaker 4: research before, you know, just coming on to talk to you, guys,
• 24:09
  Speaker 4: I really wanted to learn more about this and just
• 24:12
  Speaker 4: just hearing how much it you know, honestly, just from
• 24:14
  Speaker 4: a just from the outside looking in, from my standpoint,
• 24:18
  Speaker 4: someone who's not an independent pharmacist but has talked to
• 24:20
  Speaker 4: a lot of them, I can really kind of feel
• 24:24
  Speaker 4: how much this could really benefit an independent pharmacist, especially
• 24:29
  Speaker 4: you know one two Hawston that you just talked about,
• 24:30
  Speaker 4: one that's really struggling with with the amount of payments
• 24:33
  Speaker 4: backing up, backlogging.
• 24:35
  Speaker 3: I think I think.
• 24:36
  Speaker 4: The the uh, you know, pharmacy shortage and people overworked
• 24:42
  Speaker 4: is a big thing. I think that could be a
• 24:45
  Speaker 4: huge benefit to U to implementing a service like this
• 24:49
  Speaker 4: as well. So, Natalie, I'm just just kind of to
• 24:52
  Speaker 4: throw it back to you. Tell the audience where they
• 24:55
  Speaker 4: could find more information about TABS, especially if you know
• 24:58
  Speaker 4: if they're with Cardinal Health.
• 25:00
  Speaker 3: Yeah.
• 25:00
  Speaker 5: Absolutely, thank you so much, Jason.
• 25:02
  Speaker 7: Yeah, this has been amazing and I'm truly hoping anyone
• 25:05
  Speaker 7: listening took a lot away from this and has a
• 25:08
  Speaker 7: lot of questions and wants to talk to us and
• 25:10
  Speaker 7: get to know this solution more. But on the cardinalhealth
• 25:13
  Speaker 7: dot com page, if you search for pharmacy Payments, we
• 25:17
  Speaker 7: do have a page there and you can complete an
• 25:19
  Speaker 7: interest forum just some basic information that gets provided to
• 25:22
  Speaker 7: the Pharmacy Payments team with then Cardinal Health, and then
• 25:25
  Speaker 7: we will work with you to set up a demo
• 25:27
  Speaker 7: with a TABS team so that way you can really
• 25:30
  Speaker 7: get thirty minutes or how much, however much time you
• 25:33
  Speaker 7: need to really go over this solution, ask questions, really
• 25:36
  Speaker 7: talk through your workflow so we can make sure that
• 25:38
  Speaker 7: this solution is a perfect fit and make you feel
• 25:41
  Speaker 7: comfortable about your needs and discuss the level of PMS
• 25:44
  Speaker 7: integration and then just get you up and rolling hopefully.
• 25:48
  Speaker 4: I love that all right as well, I want to
• 25:50
  Speaker 4: say thanks to both Halston and Natalie again for giving
• 25:53
  Speaker 4: our listeners some great insights and a clear understanding of
• 25:56
  Speaker 4: how pharmacy payments powered by tabs help Cardinal Health customer
• 26:00
  Speaker 4: is reduce friction, improve cash flow, create more predictable workflows
• 26:04
  Speaker 4: without adding maybe some unwanted complexity. Now, if any of
• 26:08
  Speaker 4: you are interested in adding tabs or workflow again, you
• 26:10
  Speaker 4: can visit the cardinalhealth dot com page to learn more
• 26:12
  Speaker 4: and even schedule a demo with tabs. Thanks for listening
• 26:16
  Speaker 4: today's episode of the Cardinal Health counter Talk podcast, and
• 26:18
  Speaker 4: as a reminder, this is your first time listening. Make
• 26:21
  Speaker 4: sure you subscribe and download the Cardinal Health counter Talk
• 26:23
  Speaker 4: podcast wherever you get your podcasts. See you on the
• 26:26
  Speaker 4: next episode and take care everyone.