Latest / Keys To The Shop : Equipping Coffee Shop Leaders
Just re-make it!
There comes a time in every service encounter where we need to decide to take the high road. Re-making a drink when there is a mess-up is one example of many that highlight an attitude we need to have toward service that will produce the best possible experience. Unfortunately, we (myself included) can sometimes default to pettiness rather than advocacy and generosity.
On today's shift break we will be talking about re-making drinks and the motive and the mindset that drives good in-the-moment hospitality decisions.
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