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The NO BULLSH*T Guide To Becoming Successful · Two Broke Chicks

0:00
Speaker 1: This podcast is recorded on gadigal Land Always was, Always
0:03
Speaker 1: will be Aboriginal Land.
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Speaker 2: Hey Jicks, I'm sal and I'm and this is two
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Speaker 2: Broake Chicks, a show that shares life lessons and tips
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Speaker 2: to help make you rich in life. And today we
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Speaker 2: are joined by Rachel Wilde, the twenty eight year old
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Speaker 2: co founder of hugely successful brand TVH Skincare. We Know
0:27
Speaker 2: you Chicks Know It. Rach launched her acne based skincare
0:31
Speaker 2: brand in March twenty twenty from her home. She initially
0:35
Speaker 2: sold four thousand dollars worth of products on the first
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Speaker 2: day of launch, with TVH Skincare turning over one million
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Speaker 2: dollars in eighteen months. Now TVH Skincare's hero Spot treatment
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Speaker 2: sells one every four minutes. So today we are chatting
0:51
Speaker 2: to Rage about how to start your own business, the
0:53
Speaker 2: most expensive mistake she's learned along the way, and what
0:56
Speaker 2: it's really like when your business goes viral.
1:00
Speaker 1: Right for having me, Oh my god, I sund sad.
1:03
Speaker 3: This has been like overdue.
1:05
Speaker 2: Right.
1:05
Speaker 3: Oh, I'm so excited to be here chatting with you guys.
1:08
Speaker 3: Oh my gosh. We are excited. We're gonna get into it.
1:11
Speaker 2: But First, we love to start with a life lesson
1:14
Speaker 2: of the week, So would you like to kick us off?
1:16
Speaker 3: Yes, my life lesson. I had a coaching session this morning,
1:19
Speaker 3: so I was like, I'm relying on this coaching session
1:21
Speaker 3: to give me my life lesson of a week. Mine's
1:24
Speaker 3: gonna sound I always joke with the team when I
1:27
Speaker 3: get on podcasts like these, I sound very like finance
1:29
Speaker 3: bro like motivational speaker. I love that. My life lesson
1:35
Speaker 3: was I'm feeling really run down this week, and so
1:37
Speaker 3: I've had like a really big work week and my
1:39
Speaker 3: body like will always show when it's catching up with me.
1:42
Speaker 3: I've had like a very big two months, I would say,
1:44
Speaker 3: and I've survived really well. So every time I have
1:47
Speaker 3: like busy periods like this, I seem to be able
1:49
Speaker 3: to go further and further each time without like getting sick.
1:52
Speaker 3: But this week was the week that I was like, Oh,
1:55
Speaker 3: it's like it's catching up now she's here. So I
1:58
Speaker 3: woke up this morning with ulcers all through my and
2:01
Speaker 3: I was like, Okay, I note that it's probably time
2:03
Speaker 3: to stop. But I had this conversation with my coach
2:05
Speaker 3: this morning because I was like, oh, I'm like I'm
2:07
Speaker 3: really run down, Like it's such a terrible thing, Like
2:10
Speaker 3: I'm so run down. And he was like, you know
2:12
Speaker 3: that it's not a bad thing to be run down,
2:16
Speaker 3: because he's like, if you're trying to do what you're doing,
2:19
Speaker 3: then you should be like run down. And so he
2:22
Speaker 3: was like instead of seeing like oh my god, I'm
2:24
Speaker 3: run down now, I need to do nothing or like
2:26
Speaker 3: I need to rest, He's like, take it as like
2:28
Speaker 3: a reflection point on like, great, this is how much
2:30
Speaker 3: further I came this time. How do I get even
2:34
Speaker 3: further next time? And like what have I done that's
2:38
Speaker 3: sustained me for a long period of time? And then
2:40
Speaker 3: how do I do more of that next time? Which
2:42
Speaker 3: I was like, that's kind of my life lesson of
2:44
Speaker 3: the week. Instead of like telling myself like this is
2:47
Speaker 3: terrible and I'm like burnt out, you kind of like
2:51
Speaker 3: it's a self I'm not this is going to sound
2:54
Speaker 3: like really like hustle culture, but it's like I think
2:57
Speaker 3: you can talk yourself into like a really negative narrative
3:00
Speaker 3: sometimes and I'm like hypochondriac. I do that to myself
3:06
Speaker 3: all the time, not to like invalidate how I'm feeling,
3:08
Speaker 3: but it's also like helpful to be like, Okay, no, yep,
3:11
Speaker 3: I'm run down. Cool, But like if I'm trying to
3:13
Speaker 3: do all the things that I really want to do
3:15
Speaker 3: and have so much fun doing, of course I'm going
3:16
Speaker 3: to get run down at some stage. Yeah, that's fine,
3:19
Speaker 3: And what can I do to extend the next time?
3:20
Speaker 3: And I spoke to the team about it this morning, though,
3:22
Speaker 3: like you're literally like getting longer and longer like each time,
3:26
Speaker 3: And I was like, I feel like I'm stretching like
3:27
Speaker 3: a rubber band at the moment, which is cool, that's good.
3:29
Speaker 1: I also think it's a reflection of how hard you work. Yeah,
3:32
Speaker 1: so like if you are feeling rundown, if you are tired,
3:36
Speaker 1: that's also maybe something to look at, like how hard
3:39
Speaker 1: you've been working and be like, yes, I worked really
3:42
Speaker 1: really hard, so that you do allow yourself that permission
3:44
Speaker 1: to rest, because that's also part the hardest part of
3:47
Speaker 1: being like you're not resting if you feel bad about resting,
3:50
Speaker 1: exactly that whole narrative.
3:52
Speaker 3: And that's true because I think you can see downtime
3:54
Speaker 3: as being like counterintuitive to ambition. Because I spoke about
3:58
Speaker 3: this with my coach and he was like downtime is
4:01
Speaker 3: what makes you able to perform. It was like you
4:04
Speaker 3: should actually see it as like part of your high performance,
4:07
Speaker 3: this downtime, instead of like it being the anti to that.
4:10
Speaker 3: What's your life lesson?
4:11
Speaker 1: My obsession slash life lesson is My boyfriend and I
4:16
Speaker 1: have recently started watching Severance. Oh, I haven't watched you
4:19
Speaker 1: to watch it.
4:20
Speaker 3: It's so good.
4:22
Speaker 1: It is so good, and like the episodes are like
4:26
Speaker 1: fifty minutes, but you're in it, like you're like, oh
4:29
Speaker 1: my god, that's the end of the episode. And I
4:32
Speaker 1: can pick a plot twist from a mile away.
4:34
Speaker 3: Like it's my superpower.
4:36
Speaker 1: I will gas myself up with this that Sally actually
4:39
Speaker 1: makes me write them down in my notes because I'm
4:41
Speaker 1: so often right that I then spoil the plot twist,
4:46
Speaker 1: so I have to write.
4:47
Speaker 3: My boyfriend makes me do this too.
4:48
Speaker 1: I have to write them down in my notes so
4:49
Speaker 1: I still get to be like SA.
4:53
Speaker 2: And I'm like with the timestap in the movie, Yes,
4:56
Speaker 2: so you can.
4:56
Speaker 3: Still have the it's very obnoxious areas of me. My
5:00
Speaker 3: boyfriend does the same thing. Yeah, And I.
5:02
Speaker 1: Have not been able to pick a single plot twist
5:05
Speaker 1: in this yet, I say, but they were still done
5:09
Speaker 1: and we were just like literally paused it, like walking
5:12
Speaker 1: around screaming. And it's one of those shows that we
5:16
Speaker 1: don't just like sit in silence, like we're talking through it,
5:18
Speaker 1: which I know is maybe not some people's jam, but
5:22
Speaker 1: like I love like we're sitting there and like we
5:24
Speaker 1: actually discuss and like it's a real experience and I
5:28
Speaker 1: really like it that. My life lesson of the week
5:32
Speaker 1: is maybe sometimes shows a viral for a reason, Okay that,
5:38
Speaker 1: like I do think there is this thing that you know,
5:41
Speaker 1: when something goes viral it like shows or books, it
5:45
Speaker 1: really opens up this narrative being like it's not like
5:48
Speaker 1: it shouldn't be that viral, or it's not worth it all. Yeah,
5:51
Speaker 1: I've seen everyone talking about it. No, it's worth a
5:53
Speaker 1: baby exactly. What's your life lesson of the weeks?
5:55
Speaker 3: Tell about it? Okay.
5:56
Speaker 2: My life lesson of the week is that it's okay
5:59
Speaker 2: to have a quiet birthday. So it was my birthday
6:03
Speaker 2: in the last week, and usually I would be like, Okay,
6:06
Speaker 2: what am I going to do? Have a big thing, drinks,
6:09
Speaker 2: a party, something even, you know, like have things on
6:13
Speaker 2: my wish list of what I want for gifts and
6:15
Speaker 2: this year, I just didn't really know what I wanted
6:17
Speaker 2: to do. But then also at the beginning of the week,
6:19
Speaker 2: I started to feel a bit sick, and I was like,
6:21
Speaker 2: maybe this is a sign from the universe just to
6:23
Speaker 2: take it easy this birthday. And I think in prior years,
6:28
Speaker 2: I would have been like, what a waste your birthday
6:30
Speaker 2: only comes once a year, and then maybe felt, you know,
6:32
Speaker 2: a little bit late, lonely or sad that I wasn't
6:34
Speaker 2: really doing a big thing with a huge group of
6:37
Speaker 2: my friends for my birthday. But I actually feel so
6:40
Speaker 2: content with how I spent it. Alex and I went
6:43
Speaker 2: to the animal shelter. As we mentioned in a recent episode,
6:46
Speaker 2: I just like stayed at home and watched TV with
6:48
Speaker 2: my boyfriend and he made me a delicious meal and
6:51
Speaker 2: I went to bed early and had like ten hours
6:54
Speaker 2: of sleep. It was the best And I was like,
6:56
Speaker 2: that's exactly what I needed. And I think, take a
7:00
Speaker 2: little bit of pressure off your birthday would be my
7:02
Speaker 2: life lesson all right?
7:03
Speaker 1: Should we get into the episode, that's the word tell
7:10
Speaker 1: us about TBH and like the origin story for those
7:15
Speaker 1: that don't know it.
7:17
Speaker 3: So the origin story of TBH was basically I was
7:21
Speaker 3: a marketing student. I went and studied marketing. I love marketing,
7:25
Speaker 3: love brand building. That was literally like all I had
7:28
Speaker 3: in my mind was I landed in marketing. Pretty coincidentally,
7:31
Speaker 3: I changed my preferences like two weeks before I was
7:33
Speaker 3: actually going to unie. What were you going to do?
7:35
Speaker 3: I had fashion design. Oh my god, I'm like every
7:39
Speaker 3: typical girl that ends up out of like leaving school.
7:41
Speaker 3: I had fashion design, interior design, psychology top three preferences amazing, yeah, classic,
7:46
Speaker 3: And then on my tenth was marketing and media. And
7:50
Speaker 3: then I was flicking through the career like book that
7:52
Speaker 3: they give you, looking at the potential jobs, and I
7:55
Speaker 3: went to the open day for fashion design and I
7:56
Speaker 3: was like, you know what, this is too creative for me,
7:58
Speaker 3: Like it's too like hands on creative. And then I
8:02
Speaker 3: looked at the job options for marketing and it was
8:04
Speaker 3: quite broad, and I was like, you know, I think
8:05
Speaker 3: that's going to be more more my style. And so
8:08
Speaker 3: I went and did that and I just felt like
8:10
Speaker 3: it was really lucky. I just fell into it. I
8:12
Speaker 3: loved it, loved my degree, loved everyone. I had like
8:15
Speaker 3: such a unique, unique experience where I had heaps of
8:17
Speaker 3: friends like just loved the whole thing. Anyway, left UNI
8:22
Speaker 3: in my first ever job, which ended up being in
8:24
Speaker 3: medical devices, which is a random as and I always
8:28
Speaker 3: thought like, I want to go work for Coca Cola
8:31
Speaker 3: and then like one day I'll do a Super Bowl commercial.
8:33
Speaker 3: It was like my dream. But I ended up in
8:35
Speaker 3: medical devices, which is basically everything that gets sold into
8:38
Speaker 3: hospital and healthcare. Wow, like the nuts and bolts in
8:41
Speaker 3: your knee for a surgery, et cetera.
8:43
Speaker 1: Wow, how do you go about marketing for that?
8:46
Speaker 3: Yeah? Well I was their first ever social higher B
8:49
Speaker 3: to B very B to be very regulated, not that sexy,
8:54
Speaker 3: very corporate. I learned a lot like commercially in that role,
8:57
Speaker 3: which I loved. But it was through that that I
9:00
Speaker 3: came across the technology that's now in our products. So yeah,
9:04
Speaker 3: the universe really did me solid with that. So basically
9:08
Speaker 3: knew that there was this patented tech being used in
9:11
Speaker 3: hospital and healthcare to treat infections, and the same company
9:15
Speaker 3: that had developed that's medical Research and development company. They
9:17
Speaker 3: had patented that tech, and then they had taken that
9:21
Speaker 3: tech and put it together in a skin care product
9:24
Speaker 3: and trialed it against acne treatments and saw that it
9:26
Speaker 3: was really effective, but they don't take anything direct market
9:30
Speaker 3: and it's skin care and beauty, which I was like
9:32
Speaker 3: a massive consumer off. I had a really big experience
9:35
Speaker 3: with acne growing up, and so I just started asking questions.
9:39
Speaker 3: And then my natural brain like loved brand building, loved business,
9:43
Speaker 3: and so yeah, started asking questions. And the long story
9:46
Speaker 3: short is that myself and my co founder who's my mum,
9:50
Speaker 3: ended up going and pitching for the licensing rights to
9:53
Speaker 3: that tech and they gave them to us. And she's
9:55
Speaker 3: an accountant by trade, so she took on all of
9:58
Speaker 3: the like ops and finance side of the business, and
10:00
Speaker 3: then I ran and built like the brand, did all
10:03
Speaker 3: the marketing, front facing stuff.
10:04
Speaker 1: Oh my god, I didn't know your co founder was
10:06
Speaker 1: your mom.
10:07
Speaker 3: Don't you. So neither of us had ever done a
10:11
Speaker 3: startup before. Neither of us had ever worked in beauty.
10:13
Speaker 3: She was like an accountant. She'd worked at KPMG, like
10:16
Speaker 3: you know, like traditional, and she was working in like
10:19
Speaker 3: legal services and stuff like. It was very much like corporate. Oh,
10:23
Speaker 3: never like startup, never beauty. Like, neither of us had
10:27
Speaker 3: ever done anything in this space, So I don't know
10:29
Speaker 3: what the hell we were thinking.
10:30
Speaker 1: Oh my gosh, that's amazing.
10:33
Speaker 2: That's incredible though, because I think so many people would
10:35
Speaker 2: think I can't start a business in this because I
10:38
Speaker 2: have no experience in it. But like here is the
10:41
Speaker 2: perfect case study of if you have the passion, Yeah,
10:44
Speaker 2: that's really all you need. Yeah, but another thing that
10:47
Speaker 2: you need to start a business is cash flow money. Yes,
10:52
Speaker 2: So how much does it actually cost to start a business?
10:56
Speaker 3: It totally depends if you're talking about a product based
10:58
Speaker 3: business or a service based business. Obviously, if you're starting
11:01
Speaker 3: a business and you are selling a service, it doesn't
11:03
Speaker 3: cost you a lot because you can essentially sell your
11:05
Speaker 3: own service or you just need people. But in a
11:09
Speaker 3: product based business, you are likely having to invest a
11:13
Speaker 3: significant amount in stock up front. So we took out
11:18
Speaker 3: one hundred and twenty thousand dollar alone with the bank,
11:20
Speaker 3: and that pretty much all went to stock. We drew
11:23
Speaker 3: down ninety grand of it like immediately, Wow, which was terrifying. Yeah,
11:28
Speaker 3: so it costs a lot of money, honestly, if you
11:31
Speaker 3: were to And again, the other question I would have
11:34
Speaker 3: for people if they were to ask me this question is, well,
11:36
Speaker 3: how fast you want to grow? So if you want
11:38
Speaker 3: to start a business, and go like slowly slowly, then
11:41
Speaker 3: you probably you just need the money for the stock
11:44
Speaker 3: and if you can get a really good minimum order
11:45
Speaker 3: quantity and not go all in like we did with
11:47
Speaker 3: like five thousand units, if you can get like one
11:50
Speaker 3: thousand or something, you might need twenty grand, thirty grand
11:54
Speaker 3: or something. But if you want to grow and you
11:56
Speaker 3: want to grow fast, and you're actually like all in
11:59
Speaker 3: from day dot, which not necessarily my recommendation, but that's
12:03
Speaker 3: how we did it, you need like minimum five hundred k,
12:06
Speaker 3: well at a.
12:07
Speaker 1: Minimum, if you were gonna have your time over again.
12:10
Speaker 3: Is that how you would still do it? Oh? No,
12:13
Speaker 3: I'd go all in because I kind of put us
12:15
Speaker 3: in a position where we like had to succeed. I didn't.
12:17
Speaker 3: I think if I had had an out, I might
12:19
Speaker 3: have taken it, because it's really hard. There are so
12:23
Speaker 3: many times we are like today's that I'm going to quit. Yeah,
12:26
Speaker 3: So I think I'm really glad we went all in
12:28
Speaker 3: because I probably wouldn't be here having this conversation today
12:31
Speaker 3: if we like hedged our bets and given ourselves an exit.
12:35
Speaker 3: But yeah, if I was to then do it again today,
12:39
Speaker 3: it would obviously be very different because I've done it before,
12:41
Speaker 3: so then I'd go even harder. I'd go like one
12:45
Speaker 3: point five million. Bang, yeah, we're going.
12:48
Speaker 1: I also think, like I don't want anyone to hear that,
12:51
Speaker 1: and I'm gonna be like cool, So I can never
12:53
Speaker 1: start a business because you can like there, you can
12:57
Speaker 1: like do both ways.
12:58
Speaker 3: That is gradual, it is. There are plenty of people
13:01
Speaker 3: that have done that.
13:02
Speaker 1: Yeah, and you know, have had successful businesses as well.
13:06
Speaker 1: But I do also think it's refreshing to have the
13:09
Speaker 1: honesty of being like, no, it was a really big
13:11
Speaker 1: investment because we do see a lot of narratives that's
13:14
Speaker 1: like I started my business with two dollars and a dream, yeah,
13:17
Speaker 1: and it's like you do kind of. I think having
13:20
Speaker 1: you know, your mum who was an account would have
13:21
Speaker 1: been as well, so helpful because you can map out
13:24
Speaker 1: those financials and that is probably it was really important
13:27
Speaker 1: and most important step.
13:28
Speaker 3: I would say, right, if you don't understand your cash flow,
13:32
Speaker 3: that can become a major problem very very quickly. So
13:34
Speaker 3: we would look at like daily cash flow, yeah, like
13:37
Speaker 3: how much money we're going to have in the bank
13:38
Speaker 3: if we decide to do this, and then like forward
13:41
Speaker 3: projected out so Yeah, she was critical. When you're saying
13:44
Speaker 3: cash flow, what do you mean for those who don't
13:46
Speaker 3: know cash flow? So, if you're looking at a p
13:48
Speaker 3: and L sorry, very business statement. You are looking at
13:52
Speaker 3: each month like what your top line revenue is and
13:55
Speaker 3: what your expenses are for that month, and then like
13:56
Speaker 3: your marketing costs and everything, and then basically if you're
13:58
Speaker 3: making a profit. But that isn't necessarily cash, like cash
14:03
Speaker 3: going out the door. So when I talk about cash flow,
14:06
Speaker 3: there's certain things that might not land in that month's
14:09
Speaker 3: P and L, but it's cash going out the door,
14:11
Speaker 3: for example, if you're placing pos for new products and stuff.
14:14
Speaker 3: So cash flow is simply how much money do you
14:17
Speaker 3: have sitting at the bank and when's it going to
14:19
Speaker 3: run out? Yeah? Scary. Your p and L is catching
14:22
Speaker 3: like your revenue and then what your cogs cost to
14:25
Speaker 3: sell that and stuff. It's not actually cash, that's like
14:27
Speaker 3: going in and out at the time. That's interesting.
14:30
Speaker 1: Yeah, And speaking of profit and loss, when you're starting
14:34
Speaker 1: a new business, should you expect to make a profit
14:36
Speaker 1: straight away?
14:37
Speaker 3: So different again, I would say, like how fast you
14:40
Speaker 3: want to grow? We lost money for the first two
14:42
Speaker 3: and a half years straight we just burned cash every month,
14:45
Speaker 3: so we had runways. So when we started we had
14:48
Speaker 3: one hundred and twenty thousand dollars alone. We raised about
14:50
Speaker 3: two hundred thousand dollars a month's family and friends, and
14:52
Speaker 3: that was like our runway. So it was like, Okay,
14:55
Speaker 3: this is how much pot of money we have to
14:58
Speaker 3: use to like start grow the business. And we didn't
15:01
Speaker 3: expect to make money straight away because we wanted to
15:04
Speaker 3: overinvest in things like marketing. So it wasn't like we
15:06
Speaker 3: were taking out an office lease and hiring people. It
15:10
Speaker 3: was we want to invest in marketing so that we
15:11
Speaker 3: can grow quicker awareness. But we know that that's going
15:14
Speaker 3: to cost more than essentially the revenue that's going to
15:17
Speaker 3: come in initially and when you're add in cogs and
15:20
Speaker 3: everything else in your shipping costs. So yeah, we were like,
15:23
Speaker 3: you know what, let's go all in and we yeah,
15:26
Speaker 3: didn't turn a profit for the first like, yeah, two
15:29
Speaker 3: and a half years, which was terrifying. So there was
15:31
Speaker 3: some months we would burned through thirty grand. Well, was it.
15:34
Speaker 1: Really hard to stick with what you were doing when
15:37
Speaker 1: you're seeing like you're doing a profit and loss and
15:39
Speaker 1: you're not seeing profit are you like, what if this
15:42
Speaker 1: never comes, Like, how do you kind of ignore the
15:45
Speaker 1: voice in your head that is the imposter syndrome or
15:49
Speaker 1: the inner sabatur that for those who are starting a
15:51
Speaker 1: business or want to start a business if they're not
15:53
Speaker 1: turning profit to not get disheartened.
15:56
Speaker 3: Yeah, Look, we had a financial model, so I do
15:58
Speaker 3: want to preface that in saying we knew that we
16:01
Speaker 3: needed to get to a critical mass. Again though it's
16:04
Speaker 3: a forecast, so it's not you know, Bible, but you're
16:07
Speaker 3: looking at a forecast going if we can get to
16:10
Speaker 3: this scale, will break even, right, So it was just
16:13
Speaker 3: pushed forward to that scale. Yeah, and then we could
16:16
Speaker 3: see that we would get efficiencies at a certain level
16:19
Speaker 3: that would allow us to sort of become profitable, if
16:22
Speaker 3: that makes sense. We were building an existing customer base.
16:24
Speaker 3: They were coming back buying again from us, so they
16:26
Speaker 3: were starting to then like build this base that was increasing,
16:29
Speaker 3: and then we're building new customers on top of that.
16:31
Speaker 3: So it was like going like that. So we could
16:33
Speaker 3: see that our retention rate with customers was really good,
16:36
Speaker 3: and so it made sense or we were missing was
16:39
Speaker 3: cash to build new customers, and if we were to
16:41
Speaker 3: do that, we would reach that mass Ah. Very interesting.
16:46
Speaker 2: I think that's so important because my question was going
16:48
Speaker 2: to be, well, how do you know when you should
16:50
Speaker 2: throw in the towel?
16:51
Speaker 3: But I guess that's the thing.
16:52
Speaker 2: It's having it mapped out and having those goals and
16:55
Speaker 2: knowing that that.
16:57
Speaker 3: Is part of the process and that is part of
16:59
Speaker 3: the plan.
17:00
Speaker 2: And maybe if you don't have that plan, then how
17:02
Speaker 2: would you know if you're on the right track and
17:05
Speaker 2: to have that motivation. But I also wanted to ask
17:08
Speaker 2: as a co founder, you wear lots of hats, and
17:11
Speaker 2: it sounds like you and your mum were doing.
17:13
Speaker 3: A lot everything. Yeah, a lot of different parts of
17:16
Speaker 3: that with your mom. It was so interesting in the
17:19
Speaker 3: early days because obviously you have a personal relationship and
17:22
Speaker 3: then all of a sudden you're like professional, Like. I
17:25
Speaker 3: even remember getting on calls and then being like, wait,
17:27
Speaker 3: I can't call you mum, Like I've got to call
17:29
Speaker 3: you Bridget, Like it was really weird. Yeah, imagine calling
17:32
Speaker 3: your mom by her first name because I didn't want
17:34
Speaker 3: to get on a business call with like someone else
17:37
Speaker 3: my mom. Yeah, so I had to say to mum,
17:39
Speaker 3: what's our profit? And I didn't even think about that
17:45
Speaker 3: and so I had to like, yeah, call her by
17:46
Speaker 3: her first name, which was weird getting used to that.
17:49
Speaker 3: And then yeah, you just have to establish a totally
17:51
Speaker 3: different dynamic. But we're like quite fiery people, so you
17:55
Speaker 3: can't treat like a business problem or something like you
17:59
Speaker 3: would like a pert wanted to hash out. Yeah, and
18:02
Speaker 3: then you also have to realize, yeah, like respect what
18:05
Speaker 3: that person's good at and vice versa. And once we
18:08
Speaker 3: did that, like we went through a raise and we
18:11
Speaker 3: had to define what our roles were. And when we
18:13
Speaker 3: did that, it was actually like, oh, okay, we actually
18:16
Speaker 3: understand how we work together now, whereas we didn't do
18:19
Speaker 3: that at the start, and so it was very much
18:21
Speaker 3: like we would butt heads and classic like is your
18:23
Speaker 3: mum and daughter, But now it's epic. She's like the CFO,
18:28
Speaker 3: I'm a CMO, and we've got a big team, so
18:30
Speaker 3: we're more like removed and she kills it and so
18:33
Speaker 3: we're kind of It's nice having like that in the
18:36
Speaker 3: building where you're like, I know, I like know that's
18:39
Speaker 3: a family member that like you have that trust with, like,
18:42
Speaker 3: and we've gotten to experience all this growth together which
18:45
Speaker 3: no one else will really ever understand.
18:47
Speaker 1: What that's like yeah, And Saal and I say this
18:50
Speaker 1: often as well, when because we'll sometimes get the question
18:52
Speaker 1: of being like, is it hard working with your best friend? Yeah,
18:55
Speaker 1: I actually think like whenever something is hard or you know,
18:59
Speaker 1: maybe we've fucked something up or something's a bit more tense,
19:03
Speaker 1: it's actually kind of nice because like, on the bottom line,
19:06
Speaker 1: you know that person loves you anyway, Like it's not
19:08
Speaker 1: a big deal in terms of your wider and larger relationship, like, yeah,
19:13
Speaker 1: that person Like and I'm sure that's with your mum.
19:14
Speaker 1: Like whenever you would butt heads or anything with work,
19:17
Speaker 1: it would be like.
19:17
Speaker 3: Yeah, but I still love you. Yeah, you still have mom. Yeah,
19:21
Speaker 3: it's just trying not to let that stress and tension
19:24
Speaker 3: of the business personal, which was I think the hardest
19:29
Speaker 3: part in the early days when it was really high pressure.
19:31
Speaker 3: But yeah, nowadays it's yeah, so nice. Yeah, oh that's
19:35
Speaker 3: so beautiful.
19:36
Speaker 2: And I'm sure a big part of that was also
19:37
Speaker 2: delegation and getting support by growing a team as a
19:42
Speaker 2: co founder. Do you have any advice for delegating and
19:45
Speaker 2: letting go of the rains a little bit?
19:47
Speaker 3: Yeah, I had a quick transition with this, so I
19:50
Speaker 3: went from founder to like c suite. Overnight, we went
19:54
Speaker 3: through a merger and then the business scaled really fast
19:59
Speaker 3: and we had to hire really quickly, and it was
20:02
Speaker 3: impossible for me to continue to do everything, so I
20:05
Speaker 3: was forced to hand over the reins. And I think
20:09
Speaker 3: what helped was really being able to articulate, Okay, this
20:13
Speaker 3: is the thing that requires my attention, it's actually what
20:16
Speaker 3: I'm really good at, and then these are the other
20:18
Speaker 3: things that I've been doing that I don't need to
20:20
Speaker 3: do that other people actually better at. So it was
20:23
Speaker 3: just accepting that, like having the humility to be like, yeah,
20:27
Speaker 3: let's get other people in here to help me do this.
20:30
Speaker 1: Yep.
20:31
Speaker 3: And obviously when you hire people, they're not founders, so
20:34
Speaker 3: they're not going to necessarily like have that same history
20:40
Speaker 3: of the business and like understand all the context. But
20:44
Speaker 3: I think you can hire based on values, and if
20:46
Speaker 3: you do that, you will get people in the business
20:48
Speaker 3: who align with you very very well. And it was
20:51
Speaker 3: up to me defining what those values were to make
20:55
Speaker 3: the right hires that made me feel like, yes, I've
20:57
Speaker 3: got this team, and my job then became about foracilitating them.
21:01
Speaker 1: So do you think it's more important to hire based
21:03
Speaker 1: on values or experience.
21:04
Speaker 3: Values always real. So I say skill sets like seventy percent,
21:07
Speaker 3: cultures one hundred yeah always Woweah. And it's like different
21:12
Speaker 3: skill sets, different ways of thinking, same values. So it's
21:15
Speaker 3: like different difference in thought, but same values. So you
21:20
Speaker 3: have different opinions in the room, but you have the
21:22
Speaker 3: same like callways. Yeah, I love that. Yeah.
21:26
Speaker 2: You've also spoken about the importance of the eighty twenty
21:30
Speaker 2: yeah rule when it.
21:30
Speaker 3: Comes to business.
21:31
Speaker 2: Can you talk us through what that is and how
21:34
Speaker 2: you can apply that to business but also to life.
21:36
Speaker 3: Yeah. I mean, so the eighty twenty rule is twenty
21:39
Speaker 3: percent of what you are doing is driving eighty percent
21:42
Speaker 3: of the result. So typically in a business there'll be
21:45
Speaker 3: twenty percent of activities that's driving eighty percent of revenue.
21:48
Speaker 3: So when you're in a startup and you're a founder,
21:50
Speaker 3: I say it even to my team now, because there's
21:52
Speaker 3: so much on eighty twenty. If it's not in the
21:55
Speaker 3: twenty that's driving the eighty, drop it because you I
21:58
Speaker 3: think we're all very like it's very easy to sit
22:01
Speaker 3: and do busy work, but it's actually hard to go
22:06
Speaker 3: you know what, that's the twenty percent that requires my
22:08
Speaker 3: full attention. And I'm going to drop these five other things,
22:11
Speaker 3: so instead of being busy, it's like being productive. And so, yeah,
22:16
Speaker 3: I think eighty twenty rule. I just use it all
22:18
Speaker 3: the time to be like is this worth my attention?
22:21
Speaker 3: Is it in the twenty percent? And if it's not,
22:23
Speaker 3: drop it. That's so good.
22:26
Speaker 1: That's really not just something in my brain stops from femails.
22:30
Speaker 1: It's not on my twenty.
22:31
Speaker 3: It sounds like yes it is all right, Yeah, I
22:35
Speaker 3: know it's not on my twenty. Yeah, but I think
22:37
Speaker 3: it's a great rule because you can feel so busy
22:40
Speaker 3: in things, be like you know what, this is not
22:42
Speaker 3: right now, and like you can get to the remainder
22:45
Speaker 3: another time. But it's just when you're in those days
22:47
Speaker 3: where you don't know where to look, like go to
22:49
Speaker 3: the twenty percent. Yeah.
22:50
Speaker 1: And I think you do need like yes and no
22:53
Speaker 1: rules to prioritize because it's really hard to be like
22:57
Speaker 1: should I do this? Like you can get a little
22:59
Speaker 1: bit paralyzed with and so I think it's really helpful
23:01
Speaker 1: to be like, have something that is your rule of thumb,
23:04
Speaker 1: that easy yes or no.
23:05
Speaker 3: Yeah.
23:05
Speaker 1: So last year TVH went viral with the gen Z
23:12
Speaker 1: Boss and a mini skirt talk us through what happened.
23:16
Speaker 3: Well, this was the this was the one no One
23:21
Speaker 3: We filmed a trend in the office on a Monday.
23:24
Speaker 3: I remember it very distinctly. Were you literally content in
23:27
Speaker 3: the office is very much on the fly. So I
23:32
Speaker 3: came in. I was like, has anyone seen this cowboy
23:34
Speaker 3: boots and a blowy and yeah, and we were and
23:39
Speaker 3: everyone in the office was like, yeah, its hilarious. I
23:41
Speaker 3: was like, let's just stand up now and do it. Yeah.
23:44
Speaker 3: It was so off the cuff and we're all just
23:46
Speaker 3: standing in a circle. I have the BTS footage of
23:48
Speaker 3: us doing it, and we're like what should we say
23:50
Speaker 3: and like we're coming up with each other in a moment,
23:54
Speaker 3: like none of it was planned. And so I was
23:56
Speaker 3: starting the video and then everyone's like, oh, like do
23:59
Speaker 3: that you're the boss or something and I said like, oh,
24:01
Speaker 3: gen Z boss And I was wearing a mini skirt
24:02
Speaker 3: and yeah mini And we filmed that and then the
24:05
Speaker 3: team went round. There was like fake tan hands and
24:07
Speaker 3: a hoop, which was one of my favorites. Yeah, and
24:10
Speaker 3: it was just a chance. We put it up to
24:13
Speaker 3: be part of the trend on TikTok. That's how we
24:15
Speaker 3: run the TikTok page and it went up and it
24:18
Speaker 3: didn't go like really viral. It went viral like it
24:21
Speaker 3: got over one hundred thousand views very quickly. But it
24:24
Speaker 3: wasn't until the next morning because it was all us
24:28
Speaker 3: where we woke up and then it was like in
24:30
Speaker 3: the millions and we were like, oh, okay, cool, like
24:33
Speaker 3: yay for us, viral video all good. There were some comments,
24:36
Speaker 3: and I always say, when you see hate comments coming
24:38
Speaker 3: up on your TikTok, you're going viral. So I'm like,
24:41
Speaker 3: you know what the hate is driving the engagement, Like
24:43
Speaker 3: at the end of the day, it was hard to do.
24:45
Speaker 3: You're going viral. Yeah, so I think we can take
24:49
Speaker 3: like a oh that's cringe or whatever. I was like, yeah,
24:51
Speaker 3: you know, we're used to that, Like if you're going
24:53
Speaker 3: to put yourself on social media, you can't got to
24:55
Speaker 3: be ready to like face a bit of that commentary.
24:58
Speaker 3: But it got republic which was one of the first
25:01
Speaker 3: times that had ever happened to us, where the video
25:04
Speaker 3: got taken off TikTok and put onto Twitter and someone
25:08
Speaker 3: turned it into a meme so they put above and
25:11
Speaker 3: I like laugh because I do think it's funny they
25:13
Speaker 3: put above it HR doing this chant before they do
25:17
Speaker 3: layoffs or something. It was something so random about HR right,
25:20
Speaker 3: and I was like, whatever it got turned into a meme.
25:22
Speaker 3: But the page that posted it must have been it
25:25
Speaker 3: has a specific type of following, and it got twelve
25:28
Speaker 3: million views. Basically this was by the Friday and it
25:31
Speaker 3: had twelve million views. And so we created a Twitter
25:33
Speaker 3: page and we were like reading all of this and
25:36
Speaker 3: initially the girls in the office we were all like, oh,
25:40
Speaker 3: this is funny because it was so like that it
25:43
Speaker 3: was so far like from reality.
25:46
Speaker 2: And what it started as too, you'd be like this
25:48
Speaker 2: is so surreal.
25:49
Speaker 3: Yeah, We're like this is so silly. So people were
25:51
Speaker 3: commenting like this is why women should go back to
25:54
Speaker 3: the kitchen, like all this stuff like women don't belong
25:56
Speaker 3: in the workforce, blah blah blah. And I sat there
26:00
Speaker 3: and I was like, we should just do a clapback
26:01
Speaker 3: and annoy them more by doing the same video with
26:04
Speaker 3: their comments, and so the team was like, yeah, let's
26:07
Speaker 3: do it. So we literally again jumped up in a circle,
26:10
Speaker 3: filmed this off the cauff looking at the comments, posted
26:13
Speaker 3: it as like a clapback because I often think when
26:15
Speaker 3: people are making fun of you online, like the most
26:18
Speaker 3: powerful thing you can do is laughing yourself and like
26:21
Speaker 3: join in. And so the team did that. And what
26:25
Speaker 3: that did was it painted a very good picture I
26:29
Speaker 3: think of we were very unfazed. Yeah, and everyone was
26:33
Speaker 3: like these chicks like are handling this like brilliantly. But
26:37
Speaker 3: what happened was we posted that on the Friday. On
26:40
Speaker 3: the Saturday, I was actually away on my husband's thirtieth
26:43
Speaker 3: like trip weekend, and I was sitting at a pub
26:48
Speaker 3: and someone sent me a Twitter post. And Andrew Tate
26:53
Speaker 3: had posted the video to his Twitter page and he
26:56
Speaker 3: had said, if you do not escape the matrix women
26:59
Speaker 3: like this will be your boss. And I saw it
27:02
Speaker 3: and I was like, this is like Andrew Tate like, yeah,
27:06
Speaker 3: like this is not like I think. I was really
27:08
Speaker 3: struggling to process it. Originally I was like, this is
27:10
Speaker 3: a joke, like funny, and then I was like, no, actually,
27:14
Speaker 3: this is like going to send everyone on the internet
27:17
Speaker 3: our way, like everyone that we don't want people who
27:19
Speaker 3: are not our customers, We don't care what they think.
27:21
Speaker 3: It was just like sending them all to our pages.
27:23
Speaker 3: So then our Instagram started getting like flooded. Our dms
27:27
Speaker 3: were flooded, our customer service was flooded with like the
27:31
Speaker 3: most horrific types of messages. And so I ended up
27:36
Speaker 3: on the phone with the CEO like of our company,
27:38
Speaker 3: our merged company, and I was like, I'm really worried now,
27:40
Speaker 3: Like this went from being like viral haha, someone turned
27:44
Speaker 3: it into a meme to like no, we need to
27:46
Speaker 3: protect our stuffy yeah. And so it was really hard
27:51
Speaker 3: because one I was in the video, so I was
27:55
Speaker 3: also trying to process like everything that was happening. Two
27:59
Speaker 3: I was then really worried about the stuff, and then
28:02
Speaker 3: three I had to be front facing for all the
28:04
Speaker 3: media that was coming in thick and fast after that happened.
28:08
Speaker 3: So I got my publicist on the phone. I was like,
28:10
Speaker 3: this has just happened, and she was like I'm on standby,
28:13
Speaker 3: Like we need to make a plan, but she was like,
28:15
Speaker 3: don't worry. The new cycles twenty four hours, like you'll
28:17
Speaker 3: be old news no time. What happened was then Donald
28:21
Speaker 3: Trump got shot the next morning. This is so crazy,
28:23
Speaker 3: how this So Donald Trump got shot and then on
28:27
Speaker 3: Twitter everyone I was like, oh, we're gonna be old news,
28:30
Speaker 3: Like we will just fade into the background because everyone
28:33
Speaker 3: will be talking about this instead, and we actually got
28:36
Speaker 3: caught up in it. So then people were saying, like
28:40
Speaker 3: Shooter revealed as gen Z Boss and a mini and
28:43
Speaker 3: then like it just got like out of control and
28:46
Speaker 3: to be on the receiving it like this was by
28:49
Speaker 3: this time the video on Twitter had over one hundred
28:52
Speaker 3: million views, So when I'm talking like viral, like it
28:56
Speaker 3: was like worldwide main people were comparing me to like
28:59
Speaker 3: the Hawk Talk girl, yeah, and I was like, this
29:02
Speaker 3: is ridiculous. And then it obviously opened up commentary more
29:06
Speaker 3: broadly around us filming these trends us as employees putting
29:11
Speaker 3: our staff like in dangerous situations. So it was a
29:15
Speaker 3: lot of and obviously that hits hard because I care
29:18
Speaker 3: so deeply about the team, and so we had like
29:22
Speaker 3: threats and all sorts. So we actually locked down the building. Oh,
29:26
Speaker 3: we told all the stuff don't come in on Monday,
29:29
Speaker 3: but I went in to meet with management team to
29:32
Speaker 3: be like, how are we going to approach this. I
29:34
Speaker 3: woke up on Monday morning, New York Post, Bust or Sports,
29:37
Speaker 3: all of these US publications had gone live with stories
29:40
Speaker 3: about it. So my publicist was like, oh my gosh,
29:44
Speaker 3: like there's all of this coming in people asking for commentary.
29:47
Speaker 3: So at six am every morning that week, I would
29:49
Speaker 3: wake up and she would message me saying, this is
29:52
Speaker 3: all the commentary that we need to reply to deal with.
29:55
Speaker 3: And then I was at the same time like trying
29:57
Speaker 3: to look after the staff. We brought in counselors and
29:59
Speaker 3: also yes, but I think I had to like come
30:02
Speaker 3: last essentially in that whole process. So, yeah, counselors came in.
30:06
Speaker 3: We looked after the staff in the best way when
30:09
Speaker 3: you possibly we took it to the police. They already
30:10
Speaker 3: knew about it. What yeah, wow, Yeah, they were already
30:14
Speaker 3: aware of it because of the threats we were getting.
30:16
Speaker 3: We just compiled them. The CEO took over customer service,
30:19
Speaker 3: so the girls were no longer doing customer service, our
30:21
Speaker 3: ceo was doing it. It was crazy, and we presented
30:24
Speaker 3: like a very I think people didn't really understand what
30:28
Speaker 3: we were going through. My husband was dropping me to
30:30
Speaker 3: the door of the building and then picking me up
30:32
Speaker 3: after the threats that I was getting. It was crazy, well.
30:35
Speaker 1: Because of a silly little TikTok. Yeah, were there any
30:39
Speaker 1: positives from the situation.
30:41
Speaker 3: I think a lot, like the community that came against
30:45
Speaker 3: us were people we did not want to be associated
30:48
Speaker 3: with anyway. I always say, if it was our customers
30:50
Speaker 3: coming from us, it was actually would actually cut me
30:52
Speaker 3: a lot deeper because they're people that I genuinely care
30:54
Speaker 3: about versus like randoms on the internet in the US
30:57
Speaker 3: that I was like, you know, you're just not the
30:58
Speaker 3: customer I don't care. But then they were matched with
31:02
Speaker 3: everyone in our community who came back and fought for
31:05
Speaker 3: us hard. So it was like we almost had this
31:08
Speaker 3: community like wrap their arms around us and take us
31:11
Speaker 3: through that, and then they've been behind us ever since,
31:14
Speaker 3: which has been really so be really validating. Yeah, it
31:17
Speaker 3: did bring a lot of positivity. For every negative comment,
31:20
Speaker 3: there was a positive comment, so.
31:21
Speaker 1: Sure they nice for it to just not but yeah, it.
31:25
Speaker 3: Was a lot. I think it was really like I
31:27
Speaker 3: reflect on that time for me and how hard it
31:29
Speaker 3: was balancing all three components of like being being like
31:33
Speaker 3: the subject of it, being the leader for the team
31:36
Speaker 3: and having to protect them, and being front facing and
31:39
Speaker 3: presenting a certain like pr image to turn the narrative
31:44
Speaker 3: for everyone. Video. Yeah, so we took the video down
31:49
Speaker 3: and that was a team decision. That wasn't me. So again,
31:52
Speaker 3: like I was very like we were checking in with
31:55
Speaker 3: the team every single day and I was like, if
31:57
Speaker 3: there is one person that doesn't want this up, we're
31:59
Speaker 3: taking it down.
32:00
Speaker 1: Yeah.
32:00
Speaker 3: And we actually anonymously took those votes so that people
32:05
Speaker 3: felt like they had a voice and they did me yeah,
32:07
Speaker 3: and someone said no, would took down.
32:10
Speaker 1: Well, that's amazing And I think that's actually a really
32:13
Speaker 1: good lesson to anyone who is starting a business that,
32:16
Speaker 1: like giving people the space to share their opinions without
32:19
Speaker 1: pressure and that and do it do so anonymously is
32:23
Speaker 1: also really really powerful. I want to I want to
32:26
Speaker 1: talk about a more positive virality if you will.
32:30
Speaker 3: And sour so very exciting.
32:34
Speaker 2: The TVH Rebound skin milk recently went viral for being
32:38
Speaker 2: a dupe of the road glazing milk. Was this intentional
32:42
Speaker 2: or was it a happy accident?
32:44
Speaker 3: No, it was a happy accident. So as in we
32:46
Speaker 3: when we were creating that product did not dupe the
32:49
Speaker 3: road glazing milk. We knew milky Tona's were like in
32:52
Speaker 3: like an up and coming format of product, and so
32:55
Speaker 3: we were like, we want to add in a milky
32:57
Speaker 3: toner that's really hydrating barrier supporting didn't even I'd never
33:02
Speaker 3: bought the road one, never tried the road one like nothing.
33:05
Speaker 3: I probably should have, but you know, I think I
33:08
Speaker 3: was just focused on what we wanted to create with Hannah.
33:10
Speaker 1: I think that's a nicer way to go about it too. Yeah,
33:13
Speaker 1: because you are creating something for a specific problem.
33:16
Speaker 3: Not necessarily. Yeah, we create products more so because we
33:19
Speaker 3: talk to the customers. We find out what they want
33:21
Speaker 3: and need, and then we just go into our holes
33:24
Speaker 3: and create that. But then when it came out, obviously
33:27
Speaker 3: people loved the milky tone. It was probably the most
33:30
Speaker 3: successful out of the launch. And then people were saying, well,
33:34
Speaker 3: we can't get road glazing milk. If you can't get
33:36
Speaker 3: road glazing milk and you're in Australia, I've tried this
33:38
Speaker 3: and it's a really good alternative, and then that quickly
33:41
Speaker 3: became road Dube TBA just can't care ya blazing milk,
33:45
Speaker 3: which for us, I actually have compared the two now
33:48
Speaker 3: I got my hands on it, and they do have similarities.
33:51
Speaker 3: They're both glazing milks. The textures are relatively similar. Road
33:54
Speaker 3: glazing milk has like a slightly more dewy finish which
33:56
Speaker 3: makes sense because our customers don't necessarily like really heavy
34:00
Speaker 3: dewey products. And they both have the same skin like
34:03
Speaker 3: seramides in them. Yeah, and so they have quite like
34:07
Speaker 3: a few similar ingredients. But then TBA just has a
34:09
Speaker 3: whole bunch of other like barry supporting calming ingredients because
34:12
Speaker 3: it was a calming tner, not just like a barrier
34:15
Speaker 3: supporting tner. But yeah, so they are relatively similar. But yeah,
34:19
Speaker 3: we didn't dupe it in that way, like as in,
34:22
Speaker 3: we would never get a product and be like, okay,
34:23
Speaker 3: we're duping it. The road glazing milk is beautiful. Yeah,
34:27
Speaker 3: but yeah, I think for us it was like great,
34:29
Speaker 3: if we are being recommended as the alternative in Australia,
34:33
Speaker 3: take that, Yeah, like that's epic, and actually it is
34:35
Speaker 3: a really good alternative. Hours actually does more and you
34:38
Speaker 3: can get it for cheaper, so like great.
34:40
Speaker 1: I do really want to ask this because I always
34:42
Speaker 1: find the answer very interesting, But what is the most
34:45
Speaker 1: expensive life lesson you've learned on your business, specifically on
34:50
Speaker 1: the business or just in general.
34:54
Speaker 3: I mean, there's a lot of mistakes that I made
34:55
Speaker 3: in the business early on that would have cost money.
34:57
Speaker 3: I call them school fees. Because I'm like, it's lessons.
35:01
Speaker 3: It's not actually like that's what you're paying for an education.
35:07
Speaker 1: You didn't fuck up financially, You paid for an education,
35:11
Speaker 1: you won't ever do it again.
35:13
Speaker 3: You paid for a life lesson. So I don't necessarily, yeah,
35:16
Speaker 3: I don't necessarily associate like expensive mistakes with the business
35:20
Speaker 3: because I see them all as learnings, although we've had
35:22
Speaker 3: like plenty along the way, But expensive life lesson which
35:27
Speaker 3: I actually had prepped this episode was that I forced
35:30
Speaker 3: myself to try and save for a property in Sydney.
35:34
Speaker 3: And I feel like this is a really it's not
35:36
Speaker 3: something I talk about with my friends all the time,
35:37
Speaker 3: because I feel like our generation has like this narrative
35:41
Speaker 3: of buy a house in Sydney and like settle down.
35:43
Speaker 3: That's the best thing you could ever financially do for
35:45
Speaker 3: yourself is buy a house in Sydney. And my partner
35:49
Speaker 3: and I had saved for a very long time trying
35:51
Speaker 3: to do that. We've gotten pre approved for a big
35:53
Speaker 3: loan and a big mortgage, and we were going to
35:55
Speaker 3: like these we literally went to auctions and bid and
35:58
Speaker 3: I'm so thankful that we never ever got a property
36:01
Speaker 3: in Sydney because I looked at the mortgagery payments and
36:03
Speaker 3: I was like, that is so like gonna drain us financially.
36:06
Speaker 3: We won't be able to live where we want to live.
36:08
Speaker 3: And so we decided to invest in property interstate. And
36:12
Speaker 3: I say, my most expensive life lesson is that we
36:15
Speaker 3: could have done that four years earlier, and the four
36:18
Speaker 3: years that we've missed in market we will never get back.
36:22
Speaker 3: And it's been an extremely expensive mistake to learn.
36:25
Speaker 1: But also, yeah, I love that one. That's so cool Sydney.
36:33
Speaker 3: Yeah, really like that. So if people feel like they
36:36
Speaker 3: can't invest, like can't ever buy a house in Sydney,
36:38
Speaker 3: there's other things that you can do that can actually
36:40
Speaker 3: grow your money for you because you'll be able to
36:42
Speaker 3: get in sooner and you actually earn more money than
36:44
Speaker 3: if you're just waiting to buy house in Sydney. So good.
36:47
Speaker 1: Yes, such a smart cookie.
36:52
Speaker 3: Fuck you guys, don't get me started. Yeah, exactly.
36:58
Speaker 2: No, we're gonna leave it on a positive note. Thank
37:01
Speaker 2: you so much for making the time.
37:03
Speaker 3: We know you are so booked and busy.
37:05
Speaker 1: We'll need to do a part two because I have
37:06
Speaker 1: so many more questions.
37:07
Speaker 3: Honestly, I would love to do that with you guys.
37:10
Speaker 2: Yeah, oh my gosh, well, thank you so much for
37:12
Speaker 2: coming on. We'll make sure to put lots of links
37:15
Speaker 2: in the descriptions. Everybody can shop all things TVH skincare
37:18
Speaker 2: and of course follow you on all your socials and
37:21
Speaker 2: if you haven't tried.
37:21
Speaker 1: The pimple patches, go get them today please we'll link
37:25
Speaker 1: those in the show.
37:26
Speaker 3: That my saving grace.
37:27
Speaker 2: But thanks to your chicks for having us in your
37:29
Speaker 2: ear holes. We'd love to be here, and thank you
37:31
Speaker 2: to m ik Made for making today's episode happen.
37:34
Speaker 3: Bye bye