Episode 247: Cancellation Policy Q&A
What We Cover In This Episode:
A look at the current activity in gyms now versus the pre-pandemic levels [0:52]
What the primary goal of having a cancellation policies in your studio should be [4:39]
The key components you should be considering when creating and implementing your cancellation policies [5:12]
How to approach balancing flexibility with clients with the needs of the business [7:35]
Some examples of factors that may influence the timeline for early versus late cancellations [9:00]
How policies can differ from limited to unlimited item holders and how this will impact client…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.