Latest / My Veterinary Life / Connecting People, Pets, and Purpose with Dr. Amanda Donnelly

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Connecting People, Pets, and Purpose with Dr. Amanda Donnelly · My Veterinary Life

0:10
Speaker 1: Welcome to this week's episode of the My Veterinary Life Podcast.
0:13
Speaker 1: I'm your host, doctor Annie Schavant, and my pronouns are
0:15
Speaker 1: she her and our guest today is doctor Amanda Donnelly.
0:19
Speaker 1: Doctor Donnelly is a veterinary consultant, award winning speaker, author
0:23
Speaker 1: of Leading and Managing veterinary.
0:24
Speaker 2: Teams, and a second generation veterinarian.
0:27
Speaker 1: I am so excited to share doctor Donnelly's story, but
0:30
Speaker 1: before we do, I want to remind everyone that the
0:32
Speaker 1: My Veterinary.
0:33
Speaker 2: Life Podcast is brought to you by care Credit.
0:36
Speaker 1: For more than thirty two years, care Credit has partnered
0:38
Speaker 1: with the veterinary profession helping pets get the care they
0:41
Speaker 1: need in every moment that matters. Flexible financing with the
0:45
Speaker 1: care Credit Health and Pet Care Credit card lets pet
0:48
Speaker 1: owners spread out the costs and budget friendly monthly payments
0:51
Speaker 1: the first time and for a lifetime. Being financially prepared
0:55
Speaker 1: for whatever life brings gets everyone peace of mind.
0:58
Speaker 2: And with that, Welcome to the show. Oh Donnelly, thank you,
1:02
Speaker 2: it's wonderful to be here. I am so excited to
1:05
Speaker 2: have you and jump into your story. But let's start.
1:08
Speaker 1: At the very beginning, and can you share with us
1:11
Speaker 1: how you very first became interested in VetMed.
1:14
Speaker 3: Oh gosh, yes, So that all is because of my father,
1:18
Speaker 3: who is a veterinarian. And so after having a whole
1:21
Speaker 3: career as a Navy pilot, he decided he wanted to
1:24
Speaker 3: become a veterinarian and he did, and he started his
1:27
Speaker 3: own practice when I was a kid, and so when
1:30
Speaker 3: I was about nine years old, I accompanied him on
1:33
Speaker 3: the weekends to take care of pets that were in
1:35
Speaker 3: the hospital. And I thought that was super cool and
1:38
Speaker 3: very interesting. And my mother always liked to tell the
1:43
Speaker 3: story that apparently at one point I said, Dad, if
1:48
Speaker 3: I become a veterinarian, will they call me doctor? And
1:51
Speaker 3: he said, sure, of course, they'll call you doctor. And
1:53
Speaker 3: I thought, oh, this just gets better and better, and
1:57
Speaker 3: so I never waivered, you know. From that end. I
2:00
Speaker 3: worked for my dad all the way through middle school
2:03
Speaker 3: and high school and just loved watching the healing process
2:08
Speaker 3: and over time became enamored with also all of his
2:11
Speaker 3: client communications. I also have to say that my mom
2:15
Speaker 3: had a big influence. She worked side by side with
2:18
Speaker 3: my dad. She managed the practice and was an RVT,
2:22
Speaker 3: and so both of my parents had this tremendous passion
2:25
Speaker 3: for the human pet lawd that they passed on to me.
2:29
Speaker 3: And so from the time I was nine years old,
2:32
Speaker 3: I knew I wanted to be a veterinarian. And I
2:34
Speaker 3: just think it's the greatest profession ever.
2:37
Speaker 2: Oh, that's amazing.
2:39
Speaker 1: I love hearing stories of early identifiers, as we say,
2:43
Speaker 1: the folks who've always known that they want to be veterinarians.
2:46
Speaker 2: And I think it's so interesting because sometimes it just takes.
2:49
Speaker 1: That one experience, that one spark that convinces folks that
2:53
Speaker 1: this is what I want to do. And you have
2:56
Speaker 1: the advantage of getting those sparks regularly from both a
3:01
Speaker 1: father and a mother who are passionate about the profession.
3:04
Speaker 1: And so how wonderful is it to be able to
3:05
Speaker 1: get that first taste and then be able to spend
3:08
Speaker 1: time in the clinic get to understand not just the
3:10
Speaker 1: healing processes, but the nuances of client communication and kind
3:13
Speaker 1: of the story around the story of ve med. So
3:17
Speaker 1: I'm so glad that that was the case for you.
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Speaker 3: Yeah, absolutely, yeah, And I'm very blessed. My mother passed,
3:23
Speaker 3: but my dad is still with me and he's ninety
3:26
Speaker 3: years old.
3:26
Speaker 1: Now, wow, Well, fantastic, So you're able to live out
3:31
Speaker 1: that dream and go to that school and earn that
3:34
Speaker 1: dBm to get you to doctor.
3:36
Speaker 2: So what did that early career look like for you?
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Speaker 3: Well, I had a love of practice, so I did
3:43
Speaker 3: go into general practice when I graduated. And what was
3:47
Speaker 3: interesting that I never would have predicted is gradually and
3:51
Speaker 3: over my about thirteen fifteen years a clinical practice, I
3:55
Speaker 3: transitioned to emergency medicine. So I love general practice. I ultimately,
4:01
Speaker 3: through a transition period, became full time er clinician and
4:06
Speaker 3: actually was chief of staff of a large emergency hospital
4:09
Speaker 3: that was also a referral hospital in the Kansas City area.
4:13
Speaker 3: And I just loved emergency medicine. So I loved all
4:17
Speaker 3: my practice years and that still, you know, of course
4:20
Speaker 3: serves me today. So it was just it was one
4:23
Speaker 3: of those things where you know, my career that part
4:27
Speaker 3: of it. I think the only thing that was really
4:29
Speaker 3: different than what I thought when I first went into
4:32
Speaker 3: practice was that I would always stay in general practice.
4:34
Speaker 3: But I made that pivot ultimately into emergency medicine.
4:38
Speaker 1: Okay, So that's fascinating, and I do want to dig
4:42
Speaker 1: into a little bit more of that transition between GP
4:45
Speaker 1: and ER, because I know we have a lot of
4:47
Speaker 1: recent grad or even veterinary student listeners who are debating
4:51
Speaker 1: between those two for what to do after graduation. So,
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Speaker 1: what were some factors that led to that transition and
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Speaker 1: what did you like about each?
4:59
Speaker 3: The factor that led me to transition from general practice
5:03
Speaker 3: to emergency medicine were really just sort of happened chance.
5:07
Speaker 3: I ended up leaving working for my dad at his
5:11
Speaker 3: practice and had a couple of part time positions as
5:15
Speaker 3: I was trying to decide whether I was going to
5:17
Speaker 3: stay in Kansas City or maybe move, and as luck
5:21
Speaker 3: would have it, I ended up working part time at
5:24
Speaker 3: the emergency hospital and I just fell in love with
5:28
Speaker 3: emergency medicine. And so after working a couple of years
5:32
Speaker 3: part time at the emergency clinic, I had the opportunity
5:36
Speaker 3: to interview for and ultimately gain the position of chief
5:40
Speaker 3: of staff. And that's when that emergency hospital became one
5:45
Speaker 3: that was a multi specialty referral hospital, and that was
5:50
Speaker 3: very exciting as well, because that really elevates your level
5:53
Speaker 3: of medicine when you are surrounded by specialists. And so
5:58
Speaker 3: I just fell in love with emergency and specialty care
6:01
Speaker 3: as well as general practice.
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Speaker 1: Yeah, we talk about this on the podcast all the time,
6:06
Speaker 1: but there are so many things that we can do
6:08
Speaker 1: with our degree, and I think that's one of the
6:11
Speaker 1: best things about our profession.
6:12
Speaker 2: So you exercised your general.
6:15
Speaker 1: Practice muscle, you got exposed and found a new passion
6:18
Speaker 1: for emergency but you didn't stop there. So your next
6:22
Speaker 1: step was to move into industry. And so what did
6:25
Speaker 1: that look like for you?
6:27
Speaker 3: Yeah, Well, basically what happened is, again, it was one
6:31
Speaker 3: of those situations where that time, you know, emergency medicine.
6:35
Speaker 3: Of course, working all those nights and weekends can take
6:38
Speaker 3: its toll. And during that time period when I was
6:41
Speaker 3: chief of staff, I started gaining a tremendous interest in business.
6:46
Speaker 3: And so a couple of factors there. One is that
6:50
Speaker 3: I went through the AHA Veterinary Management Institute many years ago,
6:56
Speaker 3: which was incredibly informative and really bolstered some of my
6:59
Speaker 3: businessess training. I decided to go in the industry as
7:03
Speaker 3: a way to still be involved very much with the profession,
7:07
Speaker 3: but help teams and practices more on a you know,
7:11
Speaker 3: on a different basis. And so I interviewed for a
7:14
Speaker 3: number of jobs and landed a professional Services veterinarian position
7:18
Speaker 3: in California. My territory was California, Arizona and Hawaii because
7:23
Speaker 3: somebody has to have that territory, and that was just
7:26
Speaker 3: and I worked for the IMS Company. It was an
7:28
Speaker 3: amazing position which afforded me the opportunity to continue that
7:33
Speaker 3: journey of me having an interest in business. You know,
7:37
Speaker 3: I had media classes. My manager supported me in some
7:41
Speaker 3: business classes. I learned about sales and marketing and whatnot,
7:45
Speaker 3: and that would ultimately lead me to want to get
7:48
Speaker 3: an MBA, which I did. But through that all of
7:51
Speaker 3: that process. Underlying all of that was this ongoing interest
7:56
Speaker 3: in public speaking, which actually goes back to high school.
7:59
Speaker 3: I was on the speech and debate team and had
8:01
Speaker 3: a lot of accolades there. I ultimately became the first
8:05
Speaker 3: woman president of the Kansas City Veterinary Medical Association and
8:10
Speaker 3: then did a lot of speaking when I worked for
8:12
Speaker 3: the IMS Company. And so I just had this love
8:16
Speaker 3: of professional speaking. So getting my MBA and that industry
8:20
Speaker 3: experience and whatnot, that then led me to the next transition,
8:25
Speaker 3: which was starting my own business.
8:27
Speaker 2: Yeah, it really.
8:28
Speaker 1: Does sound like each step built on the one before
8:32
Speaker 1: and fulfilled a different area of passion for you within
8:36
Speaker 1: the field and in adjacent fields, and so I love
8:39
Speaker 1: that you're able to combine the things that you love
8:41
Speaker 1: and to find work that was a really good fit
8:44
Speaker 1: for the things that get you excited.
8:46
Speaker 2: So you worked in.
8:47
Speaker 1: An industry, and that to me seems like a good
8:49
Speaker 1: platform for developing those business skills. You took a deeper
8:52
Speaker 1: dive into that arena with the NBA, and so what did.
8:59
Speaker 2: That of starting a business look like for you? Post MBA?
9:04
Speaker 3: I elected to start my own business after first looking
9:08
Speaker 3: at other opportunities. So once you get an MBA, it
9:11
Speaker 3: tends to open more doors. So I ended up interviewing
9:15
Speaker 3: and looking at jobs like being a hospital administrator for
9:18
Speaker 3: a large specialty referral hospital, and I looked at being
9:22
Speaker 3: the head of teaching hospitals at a couple of veterinary colleges.
9:26
Speaker 3: But ultimately, what I realized is that that seemed more
9:29
Speaker 3: like a stepping stone, and I thought, gosh, you know,
9:32
Speaker 3: I'm not getting any younger. Why not just go right
9:34
Speaker 3: to the speaking and consulting business that I really was
9:38
Speaker 3: most interested in. So twenty years ago, in two thousand
9:42
Speaker 3: and six, I did launch my speaking and consulting business
9:46
Speaker 3: and had never looked back. And I've just been really
9:49
Speaker 3: incredibly blessed and fortunate to make a living as a
9:53
Speaker 3: speaker and a consultant. And I love, absolutely love what
9:58
Speaker 3: I do because I get to spend time in veterinary
10:02
Speaker 3: hospitals on a regular basis. I'm always talking to all
10:06
Speaker 3: my clients and people who attend my presentations, and it
10:11
Speaker 3: has been incredibly rewarding. I've had the ability to be
10:14
Speaker 3: able to owne my speaking skills and my knowledge, as
10:18
Speaker 3: well as feel like I am helping the profession through
10:23
Speaker 3: all of my training and speaking in the areas of leadership,
10:26
Speaker 3: team development, and client communications.
10:30
Speaker 1: That is fascinating, and I love that you've been able
10:33
Speaker 1: to marry your different passions and forge your own path
10:37
Speaker 1: in our profession, and being a veterinary speaker is a
10:41
Speaker 1: fantastic opportunity because we don't hear about that as a
10:44
Speaker 1: specific career path every day, but absolutely is an option
10:49
Speaker 1: and something that you're very passionate about. So I just
10:52
Speaker 1: have to ask, is there a topic that you have
10:55
Speaker 1: that's your favorite to speak on.
10:58
Speaker 3: I do love all of the time topics that I
11:00
Speaker 3: speak on, but I would have to say that speaking
11:04
Speaker 3: on Client communications is definitely at the top of the list.
11:11
Speaker 3: And here's why it is because it goes to my
11:14
Speaker 3: why professionally and personally. You know, my why is about
11:19
Speaker 3: the human pet bond. Helping pets get the care that
11:21
Speaker 3: they deserve so that they will be with their families
11:24
Speaker 3: and be healthy as long as possible. That's my why
11:27
Speaker 3: goes all the way back to my childhood, and I
11:30
Speaker 3: have a passion for and am just devoted to the
11:34
Speaker 3: end of my career to doing as much as I
11:36
Speaker 3: can to teach teams to use specific communication skills that
11:42
Speaker 3: will enhance client engagement, build client loyalty, and ultimately help
11:47
Speaker 3: pets get the care that they need. And so that's
11:49
Speaker 3: what I absolutely love to do. The very first speaking
11:53
Speaker 3: engagement I ever had many years ago, was on client communications.
11:57
Speaker 3: Right now, I'm working on a keynote call supporting and
12:01
Speaker 3: celebrating the human Pet Bond, and that's going to weave
12:04
Speaker 3: in stories and the whole purpose of that keynote is
12:08
Speaker 3: really for attendees to walk away being inspired, to reignite
12:15
Speaker 3: the joy and the passion that they have for veterinary
12:18
Speaker 3: medicine and to have you know, specific action steps. So yes,
12:22
Speaker 3: I would say, client communications is definitely one of my
12:26
Speaker 3: biggest drivers. So anytime I can help veterinarians and para
12:31
Speaker 3: professional staff better connect with pet owners, that's always a fun,
12:37
Speaker 3: very rewarding experience for me and hopefully for the audience
12:40
Speaker 3: as well.
12:42
Speaker 1: Yeah, rewarding was exactly the word that popped to mind
12:45
Speaker 1: as I heard you explaining that topic, because that's one
12:49
Speaker 1: of the really magical moments of the profession, is making
12:52
Speaker 1: those connections and really being there for our clients and
12:56
Speaker 1: their families on that deep level and that healing level,
12:59
Speaker 1: and so being able to help veterinarians make that connection
13:03
Speaker 1: even better. It's such a gift for our profession. So
13:06
Speaker 1: thank you for sharing your favorite topic with us. Now
13:09
Speaker 1: I'm curious because I do hear sometimes about folks who
13:13
Speaker 1: love their clinical practice and really enjoy their time, but
13:17
Speaker 1: our thinking about other ways that they can contribute. And
13:20
Speaker 1: so how did that thought process work for you of
13:22
Speaker 1: making that transition from clinical to non clinical or do
13:25
Speaker 1: you have advice for other folks who are thinking about
13:28
Speaker 1: starting their own business or more pursuing that avenue.
13:33
Speaker 3: Yes, well, I think that for me, it really was
13:37
Speaker 3: this background of having just this love and interest in speaking.
13:40
Speaker 3: It can be difficult to make a living doing that,
13:44
Speaker 3: but I always recommend if I could go back and
13:47
Speaker 3: do one thing differently, I would have never given up
13:50
Speaker 3: clinical practice one hundred percent. And what I mean by that,
13:54
Speaker 3: and I know a lot of professional veterinarians that do this.
13:56
Speaker 3: What I mean by that is, even if I had
13:59
Speaker 3: kept my and in and maybe only worked one or
14:01
Speaker 3: two shifts a month, I would have really enjoyed that. So,
14:06
Speaker 3: you know, I don't have regrets about how my you know,
14:08
Speaker 3: because I love what I do. But for me, the transition,
14:12
Speaker 3: I think in part was related to the fact that
14:14
Speaker 3: I was a second generator or am a second generation veterinarian,
14:17
Speaker 3: So I had this whole lifetime of being in a
14:20
Speaker 3: practice setting. So then doing something different was more appealing
14:26
Speaker 3: and tapping into different interest in different skill sets, and
14:30
Speaker 3: that's what I think led to that transition. So I
14:34
Speaker 3: think it's really also playing to your strengths. I do
14:38
Speaker 3: consider communication, the ability to articulate and communicate and be
14:42
Speaker 3: a speaker, and you know, honing my business skills. I
14:45
Speaker 3: do consider those strengths of mind. But I think that's
14:48
Speaker 3: what everybody has to find is what's their passion what's there,
14:52
Speaker 3: what are their strengths, and then decide if a transition
14:57
Speaker 3: to something different besides practice makes sense.
15:00
Speaker 1: Yeah, that makes a lot of sense to me hearing
15:04
Speaker 1: about thinking that it's a decision for everybody and a
15:07
Speaker 1: sus spectrum. Right, It's not that you're only in clinical
15:10
Speaker 1: practice or you're not. A few shifts a week or
15:13
Speaker 1: a month are an option. There's different ways to fulfill
15:18
Speaker 1: the different passions that we have, and so I think
15:21
Speaker 1: that's a really helpful point of the need to identify
15:26
Speaker 1: what gets you excited and what you need in order
15:28
Speaker 1: to be fulfilled, and then aligning what your day to
15:32
Speaker 1: day looks like based on that introspection and evaluation. And
15:37
Speaker 1: I think your point about thinking about your time as
15:40
Speaker 1: a second generation veterinarian absolutely impacted your career trajectory because
15:43
Speaker 1: you have that additional experience and time in the clinic.
15:47
Speaker 1: And so I think that's such a valuable thing to
15:50
Speaker 1: emphasize to our listeners that it's worth it to take
15:53
Speaker 1: the time and think about the things that make us excited,
15:55
Speaker 1: to think about all the factors that led us to
15:57
Speaker 1: where we are today, and to let that inform our
16:00
Speaker 1: decisions into the future. Absolutely So I do also want
16:04
Speaker 1: to ask you about one of those speaking engagements or
16:07
Speaker 1: one of those partners that you've chosen to work with
16:09
Speaker 1: as part of your role now, and that is with
16:12
Speaker 1: our quarterly podcast sponsor, care Credit. So, as we've seen
16:16
Speaker 1: throughout your story, you're very intentional about your decisions and transitions.
16:19
Speaker 1: So why did you decide to partner specifically with care Credit.
16:23
Speaker 3: I decided to partner with care Credit as a key
16:26
Speaker 3: opinion leader based on the history and knowledge of the company.
16:31
Speaker 3: So that goes all the way back to my practice days.
16:34
Speaker 3: When I was practicing. Care Credit was the first company
16:38
Speaker 3: that was an external option for payment options, and it
16:41
Speaker 3: was just a lifesaver, especially in emergency medicine. Now clients
16:46
Speaker 3: had something where they could have a payment option that
16:49
Speaker 3: would spread the cost of care over time. And so
16:52
Speaker 3: I saw firsthand as an end user, you know, at
16:55
Speaker 3: the clinic level, how it helped patients and clients. And
16:59
Speaker 3: then over time as I went to continuing education meetings
17:04
Speaker 3: and throughout all the rest of my clinical years as
17:06
Speaker 3: a professional services veterinarian, and now I've seen that this
17:10
Speaker 3: is a company who's in it for the long haul.
17:13
Speaker 3: They have this trusted reputation. They give back so much
17:18
Speaker 3: to the profession. So there's a tremendous values alignment that
17:22
Speaker 3: I feel with care Credit. They're very passionate about helping
17:26
Speaker 3: pets get the care that they deserve, which is very
17:29
Speaker 3: much what drives me, and they give back. They do
17:32
Speaker 3: a lot of research. Not only they support continuing education
17:35
Speaker 3: for veterinarians and staff members, but they also have quite
17:38
Speaker 3: a bit of research like abma's Language of Care Study
17:41
Speaker 3: and the Veterinary Specialty Care Study. So I feel like
17:46
Speaker 3: partnering with care Credit is a real win win anything
17:50
Speaker 3: that we're working together to help teams serve our clients
17:55
Speaker 3: in the best way possible. It's just an invaluable product.
18:00
Speaker 3: Personally my family, I have family members that have used
18:03
Speaker 3: care Credit. I have a dear friend who just in
18:06
Speaker 3: the last couple of months used care Credit and you know,
18:10
Speaker 3: without that availability, you know, we might have pets that
18:13
Speaker 3: wouldn't have gotten the care that they need.
18:17
Speaker 1: Yeah, I think it's so important to emphasize that values
18:21
Speaker 1: alignment and finding companies, entities, people that are on the
18:26
Speaker 1: same page as you and I love you have that
18:29
Speaker 1: sort of initial exposure to to care Credit through using
18:32
Speaker 1: them directly, so having that hands on experience and then
18:36
Speaker 1: really looking into it and seeing what is this company
18:38
Speaker 1: all about?
18:39
Speaker 2: Does this match with what I'm about?
18:40
Speaker 1: And let's partner together to educate and do speaking engagements
18:46
Speaker 1: on their behalf and in conjunction with care Credit, and
18:49
Speaker 1: help spread the word to folks, because the cost of
18:52
Speaker 1: care is a common issue that we face today in
18:56
Speaker 1: the profession, and having options and knowing that ahead of
19:00
Speaker 1: time can go a long way to building trust and
19:03
Speaker 1: to taking some of the stress out of the situation.
19:06
Speaker 3: Yes, absolutely, And I've always been an advocate all the
19:09
Speaker 3: way back in my practice days, and certainly this is
19:12
Speaker 3: true now. I've always been an advocate of the early
19:15
Speaker 3: and often approach to payment options. Let's not wait for
19:19
Speaker 3: clients to cry. Let's not wait for them to decline care.
19:22
Speaker 3: Let's come in early and often and regularly and make
19:26
Speaker 3: sure pet owners know, you know, make sure proactively that
19:29
Speaker 3: practices at all levels are letting clients know that they
19:33
Speaker 3: have this type of payment option.
19:35
Speaker 2: That makes a lot of sense.
19:37
Speaker 1: So I do not want to miss the opportunity to
19:41
Speaker 1: take advantage of your varied experience in our profession and
19:44
Speaker 1: get a little bit of advice for our early career listeners.
19:47
Speaker 1: So thinking back, whether that's GP er industry, getting the NBA,
19:54
Speaker 1: starting your own consulting practice, if you could glean one
19:59
Speaker 1: piece of advice for our listeners of what would you
20:03
Speaker 1: do if you could do things differently, or if you
20:05
Speaker 1: could go back in time, what would that be.
20:08
Speaker 3: Oh, if I had to boil it down to one
20:11
Speaker 3: recommendation or one thought, it would have to go to
20:15
Speaker 3: communication skills, because without excellent communication skills like such a
20:22
Speaker 3: sheared decision making communication skills, pets may not get the
20:26
Speaker 3: care that they deserve. You can be the best veterinarian
20:28
Speaker 3: in the world, but if you can't communicate and connect
20:31
Speaker 3: with pet owners and build trust, pets may not get
20:35
Speaker 3: the care that they deserve. And what's has been fascinating
20:39
Speaker 3: and interesting to me in my entire career is that
20:42
Speaker 3: the very communication skills we use in practice, such as
20:45
Speaker 3: asking open ended questions and active listening and input, these
20:49
Speaker 3: statements and reassuring statements, and all of those skills are
20:53
Speaker 3: the same skills you use in life. They're the same
20:56
Speaker 3: skills you're going to use with whoever you live with,
20:58
Speaker 3: and your family and your friends, and with your bosses
21:02
Speaker 3: and your team members. So learning how to effectively communicate
21:07
Speaker 3: those core skills like empathy, reflective listening, open into questions,
21:12
Speaker 3: and nonverbal communication. We know those are core communication skills. Boy,
21:16
Speaker 3: that is going to really be the bridge to success
21:20
Speaker 3: in my world.
21:21
Speaker 1: I really appreciate that tie in because it can get
21:25
Speaker 1: a little bit academic. I think sometimes when we're sitting
21:27
Speaker 1: in the classroom and attending a lecture on communication, and
21:33
Speaker 1: it's important to take a step back and think about
21:35
Speaker 1: the why behind that. Why are we talking about these skills.
21:37
Speaker 1: It's not just a list to memorize. Its tools that
21:41
Speaker 1: we can use to strengthen our relationships not just with
21:44
Speaker 1: our clients, which are very important, but also our colleagues,
21:48
Speaker 1: our friends, our family. And I think that is a
21:52
Speaker 1: fantastic point for us to end on, to leave with,
21:55
Speaker 1: and to ruminate on as we go about our day,
21:59
Speaker 1: because I think that's the kind of lesson that you
22:02
Speaker 1: can grasp on one level initially, and then the more
22:04
Speaker 1: you sit and think about it, the more levels that
22:07
Speaker 1: it impacts. And so really appreciate your willingness to come
22:11
Speaker 1: on and share those communication tips and talk about the
22:15
Speaker 1: importance of alignment your partnership with care, credit, and the
22:19
Speaker 1: wonderful twists and turns that I fulfilling life in veterinary
22:22
Speaker 1: medicine can look like.
22:25
Speaker 3: Yes, it has been my pleasure to be here. Thank
22:27
Speaker 3: you so much for having me.
22:30
Speaker 2: Wonderful, and thank you to each of you for joining
22:32
Speaker 2: us on this episode of the My Veterinary Life podcast.
22:35
Speaker 1: We love sharing this journey with you, and remember, we
22:38
Speaker 1: want to hear from you, so please be sure to
22:40
Speaker 1: leave us a rating and interview on Apple Podcasts or
22:42
Speaker 1: whatever platform you listen to, and you can also email
22:45
Speaker 1: me at MVL.
22:46
Speaker 2: Podcast at ABMA dot org. Take care and we'll see
22:49
Speaker 2: you next time.