AI Adoption in CX Teams with Andy Yasutake, Leader at Edgevana, ex-AirBnB, LinkedIn, & eBay
AI isn't replacing humans in customer experience — it's transforming them. In our very first episode of AI CX Innovators, Ashish Nagar, Founder & CEO of Level AI, dives deep with inaugural guest Andy Yasutake, SVP and Global Head of Strategic Growth & Ventures at Edgevana.
As former architect of customer experience transformations at tech giants eBay, LinkedIn, and Airbnb and with over 25 years shaping how global brands interact with millions of customers, Andy presents his battle-tested strategies for leading multi-million-dollar AI initiatives, navigating organizational resistance, and…
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