Latest / Business Class: The Global Tourism Leadership Conversation
That’s Buffalo for You: Nimble Leadership in Uncertain Times
Three years after their first conversation, Steve reconnects with Patrick Kaler, President & CEO of Visit Buffalo Niagara (now Visit Buffalo), for a candid check-in on leadership in unpredictable times
Since their last episode, Buffalo has navigated political rhetoric impacting cross-border travel, a significant drop in Canadian visitation, the loss of 500 hotel rooms, shifting digital metrics, and a complete destination rebrand—dropping “Niagara” from its name and launching the bold new “That’s Buffalo for You” campaign
Through it all, Patrick has leaned into one guiding principle: stay…
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