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#5 Increasing customer perceived value in your garage business, Chew the Fat - On The Ramp Podcast
In today's fast-paced business environment, understanding and exceeding customer expectations can set a company apart from its competitors. The latest Chew The Fat episode of the podcast hosted by Alex, Leo, and Tim, delved into this topic, exploring strategies to enhance customer value without incurring significant costs.
00:00 - Introduction 00:37 - Psychological Moonshots 03:18 - Reducing Customer Anxiety 04:30 - Quick Wins 06:50 - Adding Automation 08:30 - Online Authorisation 10:10 - Meet & Greet 12:00 - Customer Preferences 13:00 - Gifts 14:40 - The Fundamentals 16:00 - The Peak and The…
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