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Episode Sixteen - The One with Adam Joseph
About the Episode
We really enjoyed talking with Adam Joseph this week about his long career in Customer Success, before it was even called that! He shared an employee's perspective on the human-first culture at Gainsight (see Episode 13 for the CEO's perspective...) and the learnings he's transformed into his own nurturing and relationship-based leadership style.
There's also a special cameo appearance from his six year-young puppy :-) and a moment of mutual appreciation and love between Kellie and Adam (extending the love to the rest of the Gainsight crew too!)
Take a listen and let us know…
The skinny
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